Over ten years of IT experience in business systems analysis, business process optimization, data analysis/reporting, system implementation and product support spanning various industries such as telecommunications, education, legal, Oil & Gas and healthcare. Currently managing the implementation of a utilization management solution for a midsized healthcare company. Additionally, certified in SAP Hana 1.0 (Certificate ID: 0010569145) and experienced in the design and implementation of SAP BW/BI, SAP Hana, and SAP BO reporting solutions.
Business Analysis * Product Management * Business Process Optimization * Functional/Business Requirements Gathering
* Change Management * Client Management * User Training * Systems Integration
* HIPAA Compliance
As a senior business analyst at HealthHelp I successfully designed an integration solution resulting in a 36% conversion rate of procedure requests from higher cost providers to lower cost providers, resulting increased cost savings to the payer
Successfully implemented a statewide case management system for all District Attorneys office, significantly reducing case processing times by more than 50%
ERP Systems: SAP ECC 6.0, SAP CRM 7.0
Data Warehousing: SAP BW/BI 7.3, SAP Hana 1.0
BI Tools: SAP Business Objects 4.0
DatabaseTools: MS SQL Server, Oracle
Programming Languages: SQL T-SQL, C#
SENIOR TECHNICAL BUSINESS ANALYSTDec 2011 to Current HealthHelp － Houston, Texas
HealthHelp is a leading healthcare/information technology company specializing in utilization management. Our specialty benefits management services help payers (insurance companies) put cost controls around high tech imaging, cardiology and oncology procedures.
Implementation and support of a utilization management solution.
Manage implementation lifecycle from blueprinting to realization.
Collaborate with clients to ensure all data mappings and business requirements are accurately defined and documented.
Troubleshoot technical issues (bugs, data integration) and drive issue escalation/resolutions within QA and DEV teams.
Participate in architecture and design discussions for new modules and service offerings.
Work with various business groups and process owners to design, optimize and document business processes.
Develop and conduct training for internal staff.
Routinely develop complex SQL queries and stored procedures to support reporting needs of internal customers.
SENIOR BUSINESS SYSTEMS ANALYSTOct 2009 to Dec 2011 Intertek Group Plc － Houston, Texas
Intertek (ITK) is a leading service company that provides testing, inspection and certification services in the oil and Gas, Consumer Goods and Commercial & Electric sectors.
Data management and business process optimization of Global Billing Solution
Worked with stakeholders (Billing, HR) to define/redefine, develop and document workflow processes.
Responsible for master data management of Intertek's global billing solution which included extraction, transformation and load.
Established process improvements and standards around master data gathering and upload.
Served as the point of contact for all master data related system interface issues.
Assisted in architecting integrations from billing system to other corporate systems (CRM and PeopleSoft) by defining data mappings.
Accurately gathered requirements and authored functional requirements documents for system enhancements.
Created test plans to facilitate and coordinate user acceptance testing of Adhoc fixes and system enhancements.
Developed and maintained SQL/PL SQL scripts and stored procedures to maintain data integrity checks and fix data issues.
Routinely developed master data related reports using SQL.
Helped define data structures and master reporting dimensions for enterprise data warehouse.
SYSTEMS ANALYSTNov 2004 to Sep 2009 Oklahoma District Attorneys Council － Oklahoma City, OK
Project: Implementation of a statewide case management system and development of a data exchange interface with the Oklahoma State Bureau of Investigation.
Successfully directed and implemented an enterprise case management system (JustWare) in District Attorneys office within the state of Oklahoma.
Interfaced with district users to understand and document business process, including performing analysis of current operations and developing future policies and procedures.
Customized and configured the application software to meet requirements and business processes of individual districts.
Managed and Coordinated data conversion and data migration activities, including quality assurance audits.
Performed quality assurance audits on software upgrades and releases.
Carried out on-site installation and setup of the software application at district locations, including loading reference tables and user accounts.
Conducted formal and informal end-user training.
Coordinated and lead support activities with other application support analysts, and database administrator.
Prepared technical and procedural instructional manual.
Maintained database code tables for correct and efficient operation of the case management System.
Provided support for clients with technical issues both during and following implementation.