Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Data management
Multitasking
Relationship building
Critical thinking
Troubleshooting
Friendly, positive attitude
Team management
Report writing
Customer service
Working collaboratively
MS Office
Reliable and trustworthy
Staff development
Experience
08/2018 to Current
Senior Techincal/Financial Sales AdvisorCambridge Mobile Telematics – Cambridge, MA,
Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
Responded to concerns with definitive and insightful answers.
Helped resolve problems by addressing problems analytically and with real-world data.
Created and executed successful strategies to correct issues and to help teach and reach resolutions.
Researched areas of special expertise continuously to stay current on latest research and practices.
Processed customer orders, exchanges and returns and kept customers informed about progreso
Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
De-escalated irate customers with communication skills and sales expertise.
Met performance standards consistently for answer rate, handle time and service quality.
09/2020 to 01/2022
Technical Support ManagerMcdonald's – Cedar Springs, MI,
Established continuous improvement initiatives to achieve KPIs.
Treated associates with fairness and respect, providing recognition of accomplishments.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Analyzed customer feedback regarding provided support and recommended improvements for team workflow and customer service.
Performed periodical review with team members and delivered relevant and constructive feedback.
Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
10/2018 to 09/2019
Team Leader/Assistant ManagerDestination Maternity – City, STATE,
Destination Maturnity, outlet shoppes of the bluegrass- TSL (team sales leader) Worked with opening and closing operations within the store. as well as other managerial duties; financial management, training for new hires, store layout changes, time management.
Training new hires and teaching them about how to make the customer first as well as other duties that are required of them in a positive light.
Fostered positive employee relationships through communication, training and development coaching.
Mentored newly hired employees on store procedures, operations. And working with customer for a better overall experience.
Implemented effective inventory control procedures and ordered items when stock was low.
Led and directed multiple store associates performing cashiering, customer service, recovery and sales and collaborated with store leadership to boost overall store performance.
08/2016 to 02/2019
Opening ManagerHot Topic – City, STATE,
Worked with sales associates to help them get experience in all different aspects of the job as well as assigning jobs to associates when the need arise
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Implemented effective inventory control procedures and ordered items when stock was low.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Handled responsibilities successfully upon store manger and assistant manager's absence.
Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
Spearheaded marketing of Hot Topic store to business clients using social media, email blasts and PPC advertising.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Pleasantly welcomed visitors, answered phone calls and maintained front to store and cashier area.
Education and Training
Expected in to to
: Performing Arts Bluegrass Community And Technical College - Lexington, KY, GPA:
Completed coursework in theatre 101 and 102, set and construction design and ASL 101 and 102
Expected in 05/2015 to to
High school Diploma: Shelby County High School - , GPA:
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