I am in pursuit of continued career which will allow me to continue the use of my vast professional, managerial and supervisory background in student loans, training, and financial aid. I am prepared for challenges, and look forward to my professional contributions to the organization.
Call Center Supervision
Scholarships and grants exploration
Strong interpersonal and communication skills
Claims file management processes
Planning and coordination
Financial aid application processing
Federal Student Aid regulations
Financial aid award advisement
Aid disbursement scheduling
Loan and grant expertise
Senior Student Financial Services AdvisorSep 2015 to Sep 2016 BROWN MACKIE/ART INSTITUTE － Indianapolis, IN
I educate student, parents the benefits of being financially responsible when funding their education.
I assist staff members and other departments with continuous process improvement projects.
Manage and prioritize daily tasks that entail counseling, and educating students in regards to student funding.
Apply federal and/or state regulations that affect financial aid.
Actively and accurately communicate to students and upper management any pertinent changes due to federal regulations.
Conduct daily, financial aid appointments to administer and counsel students on qualifications of aid.
Conduct yearly FAFSA workshops.
Conduct quarterly financial aid reviews.
Conduct quarterly new student orientation.
Conduct monthly informational meetings.
Responsible for the accuracy and adherence of daily, weekly and monthly AR, Repack, and New Start reports and their accuracy.
Resolve any conflict and or concerns interdepartmental and externally with quickness and accuracy.
Assistant Director of Financial AidNov 2007 to Aug 2015 HARRISON COLLEGE － Indianapolis, IN
I provide financial aid awareness and assistance to incoming and current college students.
The goal is to adequately give great customer service and have a student knowledgeable regarding their funding.
Duties entail- Demonstrate strong knowledge of state, federal and institutional financial aid policies, procedures and regulations.
Provide superior customer service to students, faculty and staff, with the emphasis on making student more knowledgeable regarding their financial aid and the process.
Creating a financial plan for students and informing students of their financial obligations post graduation.
Advise students of options regarding payments, and policies regarding their education expenses.
Determining Title IV eligibility through approved needs analysis financial aid software systems.
Conduct re-packing students for the upcoming financial aid year.
Processing and completing student files to include all required forms and materials to complete financial aid packaging.
Contact any and all students regarding impending delinquent or delinquent loan status.
Assist the Director with necessary reports i.e.
Accounts receivable, stipend process, and grad balances.
Educate students on the importance of borrowing funding wisely and the repayment process.
Work closely with admission to complete the entry process and financial aid process in a timely manner.
Attend financial aid workshops and seminars that will enhance knowledge.
Assisting the Director of Financial aid with daily operations and filling in as needed with reports and personnel issues.
Sr. Default Prevention Specialist, Escalation Specialist, Supervisor/TrainerJan 2003 to Jan 2007 NELNET － Indianapolis, IN
Educated and provided solutions to students who were in the beginning phase of delinquency or escalated status on student loans.
Provided training to incoming call center representatives on new procedure changes and assisted the president on escalated issues and calls.
Responsible for the daily supervision of 10 call center employees.
Worked and coordinated with staff to ensure optimal default prevention techniques were applied.
Administered and tracked in accordance with default management procedures.
Maintained timely and accurate reporting.
Actively and assisted and counseled students to resolve delinquencies to prohibit default via deferment or forbearance.
Updated and maintained multiple databases including keeping current contact information for student exit counseling and during grace-period.
Maintained knowledge of current regulations and policies, and trained employees in these areas.
Recruited employees and conducted interviews.
Conducted monthly team meetings to access issues and disseminate duties.
Gave assistance to the President on escalated issues that presented with student loan borrowers.
Handled issues which involved researching Department of Education regulatory policy and procedures.
Responsible for supervising up to 10 employees.
Education and Training
Bachelor's Degree, Business Management2012INDIANA WESLEYAN UNIVERSITY － Marion, IN
Associate of Applied Science, Business Administration2007WESTERN INTERNATION UNIVERSITY － Phoenix, AZ
Master's Degree, Business ManagementINDIANA WESLEYAN UNIVERSITY － Marion, IN
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