Senior Student Financial Services Advisor Resume Example
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SENIOR STUDENT FINANCIAL SERVICES ADVISOR
Summary
PROFESSIONAL OBJECTIVE
I am in pursuit of continued career which will allow me to continue the use of my vast professional, managerial and supervisory background in student loans, training, and financial aid. I am prepared for challenges, and look forward to my professional contributions to the organization.
Skills
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Experience
Senior Student Financial Services AdvisorSep 2015 to Sep 2016
Community College System Of New Hampshire － Portsmouth , NH
Community College System Of New Hampshire － Portsmouth , NH
- I educate student, parents the benefits of being financially responsible when funding their education.
- I assist staff members and other departments with continuous process improvement projects.
- Manage and prioritize daily tasks that entail counseling, and educating students in regards to student funding.
- Apply federal and/or state regulations that affect financial aid.
- Actively and accurately communicate to students and upper management any pertinent changes due to federal regulations.
- Conduct daily, financial aid appointments to administer and counsel students on qualifications of aid.
- Conduct yearly FAFSA workshops.
- Conduct quarterly financial aid reviews.
- Conduct quarterly new student orientation.
- Conduct monthly informational meetings.
- Responsible for the accuracy and adherence of daily, weekly and monthly AR, Repack, and New Start reports and their accuracy.
- Resolve any conflict and or concerns interdepartmental and externally with quickness and accuracy.
Assistant Director of Financial AidNov 2007 to Aug 2015
HARRISON COLLEGE － City , STATE
HARRISON COLLEGE － City , STATE
- I provide financial aid awareness and assistance to incoming and current college students.
- The goal is to adequately give great customer service and have a student knowledgeable regarding their funding.
- Duties entail- Demonstrate strong knowledge of state, federal and institutional financial aid policies, procedures and regulations.
- Provide superior customer service to students, faculty and staff, with the emphasis on making student more knowledgeable regarding their financial aid and the process.
- Creating a financial plan for students and informing students of their financial obligations post graduation.
- Advise students of options regarding payments, and policies regarding their education expenses.
- Determining Title IV eligibility through approved needs analysis financial aid software systems.
- Conduct re-packing students for the upcoming financial aid year.
- Processing and completing student files to include all required forms and materials to complete financial aid packaging.
- Contact any and all students regarding impending delinquent or delinquent loan status.
- Assist the Director with necessary reports i.e.
- Accounts receivable, stipend process, and grad balances.
- Educate students on the importance of borrowing funding wisely and the repayment process.
- Work closely with admission to complete the entry process and financial aid process in a timely manner.
- Attend financial aid workshops and seminars that will enhance knowledge.
- Assisting the Director of Financial aid with daily operations and filling in as needed with reports and personnel issues.
Sr. Default Prevention Specialist, Escalation Specialist, Supervisor/TrainerJan 2003 to Jan 2007
NELNET － City , STATE
NELNET － City , STATE
- Educated and provided solutions to students who were in the beginning phase of delinquency or escalated status on student loans.
- Provided training to incoming call center representatives on new procedure changes and assisted the president on escalated issues and calls.
- Responsible for the daily supervision of 10 call center employees.
- Worked and coordinated with staff to ensure optimal default prevention techniques were applied.
- Administered and tracked in accordance with default management procedures.
- Maintained timely and accurate reporting.
- Actively and assisted and counseled students to resolve delinquencies to prohibit default via deferment or forbearance.
- Updated and maintained multiple databases including keeping current contact information for student exit counseling and during grace-period.
- Maintained knowledge of current regulations and policies, and trained employees in these areas.
- Recruited employees and conducted interviews.
- Conducted monthly team meetings to access issues and disseminate duties.
- Gave assistance to the President on escalated issues that presented with student loan borrowers.
- Handled issues which involved researching Department of Education regulatory policy and procedures.
- Responsible for supervising up to 10 employees.
Education and Training
Bachelor's Degree, Business Management2012INDIANA WESLEYAN UNIVERSITY － City, State
Associate of Applied Science, Business Administration2007WESTERN INTERNATION UNIVERSITY － City, State
Master's Degree, Business ManagementINDIANA WESLEYAN UNIVERSITY － City, State
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Resume Overview
School Attended
- INDIANA WESLEYAN UNIVERSITY
- WESTERN INTERNATION UNIVERSITY
Job Titles Held:
- Senior Student Financial Services Advisor
- Assistant Director of Financial Aid
- Sr. Default Prevention Specialist, Escalation Specialist, Supervisor/Trainer
Degrees
- Bachelor's Degree , Business Management 2012
Associate of Applied Science , Business Administration 2007
Master's Degree , Business Management
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