Results-driven strategy consultant and business analytics manager with proven track record in achieving organizational objectives on time and within budget. Ten years growing and expanding business in key segments and regions through successful use of analytics, market research and client relationship management. Seven years experience managing an international retail store.
Global head of analytics, analyst relations and market research at a $6.7 billion dollar IT services and solutions company active in 70 countries with 44,000 employees. Promoted from senior country manager, to regional manager (Europe, Middle East & Africa), to global head within a 4 year period. Worked with TIGA (Top International Growth Accounts) as a member of the Global Sales and Large Account Management Department developing account budgets & strategies, business guidelines, using best practices across programs and improving the customer experience.
Experience creating and implementing complex and strategic plans, as well as framing and collaboratively addressing complex and sometimes non-concrete business challenges. Strong cross-functional team skills in working across organizational and geographic boundaries. Adept with tight budgets, deadlines and able to manage high-stress work environments and situations.
Strategy planning & development
Market intelligence & research
Client relations management
Analyst relations management
Program & project management
Senior Strategy ConsultantSep 2012 to Oct 2016 Gate Strategic － London, United Kingdom
Developed 1st ever centralized and coordinated customer satisfaction survey carried out globally. Gathered and analyzed customer intelligence and made inferences on world-wide trends for future purposes. As a consequence, one large customer had reduced costs, simplified administration processes and increased end-user satisfaction: help-desk user satisfaction increased from 50 to 90% while technical support customer satisfaction increased from 40 to 88%
Led teams to gather, research, analyze and synthesize information
Gave strategic advice to large global corporations regarding their go-to-market models, strategy and value propositions to help them increase growth in both existing and new vertical markets
Olympic Games Strategic Planner and Events ManagerMar 2012 to Sep 2012 LOCOG - London Organizing Committee of the Olympic and Paralympic Games, Ltd. － London, United Kingdom
Successfully planned and executed London 2012 events as part of the London Prepares Series successfully staging 46 World Championships simultaneously with 26 Olympic Sports and 20 Paralympic Sports with 14,700 athletes, 21,000 media and broadcasters, and millions ofticket holders
Managing DirectorJul 2005 to Mar 2012 Ramapo Outdoor BVBA － Genk, Belgium
Increased sales by 145% year-on-year through customer oriented marketing initiatives, substantiated by robust market research and Analytics, to varied and broad customer base including National Geographic scientists currently in Antarctica studying climate change, global warming, business groups, BBC journalists, film producers in sub-Saharan Africa, doctors without borders and Alpine & Himalayan mountaineering clubs
Global Head of Analyst Relations, Business Analytics & Market ResearchJul 1999 to Jul 2005 Getronics NV / Wang Global － Amsterdam, The Netherlands
Developed and designed strategic initiatives, action plans, charters and allocated resources with clear deliverables and milestones
Successfully delivered initiatives by running an enterprise program management process that provided tools, templates and resources to business owners leading strategic initiatives
Attended all sales and international account directors (IAD) seminars to figure out how to win more new business and expand within existing accounts and sectors. Added my professional input in the form of open floor discussions and formal presentation to group(s). Roadblock breakout sessions with Top 50 sales executives worldwide
MBA, International Management1996Monterey Institute of International Studies － Monterey, California, USA
Bachelor of Science, Management Science1986Shippensburg University of Pennsylvania － Shippensburg, Pennsylvania, USA
Strategic and Competitive Intelligence Professionals