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Senior Staff Program Coordinator Resume Example

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SENIOR STAFF PROGRAM COORDINATOR
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Highlights
  • Microsoft Office proficiency
  • Problem resolution
  • Staff motivation
  • Time management
  • Schedule management
  • Self-starter
  • Multi-Task
  • Dedicated team player
Accomplishments
Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

    • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
    • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

    Reporting

    • Maintained status reports to provide management with updated information for client projects.

    Planning

    • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
    • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
    Experience
    October 2013
    to
    June 2015
    Richard Heath and Associates, Inc.Fresno, CASenior Staff Program Coordinator
    • Responsible for providing executive-level support to the Director, Deputy Director, and Senior Program Managers.
    • Responsibilities involved process expense reports, management of all communication; both written and via telephone, e-mail and voicemail with a variety of constituents.
    • Coordination of Travel, Meetings and Calendar Arrangement and Management.
    • Complete and compile reports as requested, establish and maintain effective working relationships with all levels of company staff and ensure the confidentiality of all material.
    • Additional Duties included Office Management, coordination of companies Quarterly Meetings via GoToMeeting for 5 different locations, SharePoint daily maintenance upkeep for multiple programs files, documents and confidential items per executive- level.
    • Capable of working under minimum supervision, excellent multitasking, quick learner, ability to make executive decisions, and strong organizational skills.
    June 2012
    to
    October 2013
    Richard Heath and Associates, Inc.Fresno, CAProgram Assistant I
    • Planned travel arrangements for 5 executives and staff.
    • Maintaining order and distribution process, providing field staff support, as well as providing Community Based Organizations administration support.
    • Provide general program administration support, including answering all incoming program calls.
    • Planned meetings and prepared conference rooms.
    • Maintaining up-to-date collateral budget
    • Entering Senior Program Manager Expenses.
    March 2011
    to
    June 2012
    Richard Heath and Associates, Inc.Fresno, CAReceptionist
    • Accepting/delivering messages, as well as providing general administrative support to office staff, including distributing daily mail.
    • Greeted and screened visitors, performed data entry, ran reports, and handled inventory/distribution of collateral and office supplies.
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Designed electronic file systems and maintained electronic and paper files.
    • Served as central point of contact for all outside vendors needing to gain access to the building.
    • Planned meetings and prepared conference rooms.
    September 2010
    to
    March 2011
    Richard Heath and Associates, Inc.Fresno, CACustomer Service Representative (Ca LifeLine & SDG&E Energy Efficiency Program)
    • Answered multiple lines for different programs, providing first-rate customer service in a bilingual call center environment.
    • Translated calls in Spanish, coordinated and scheduled program staff regarding customer enrollment, and entered data daily, consisting of customer information.
    • Displayed courtesy and strong interpersonal skills with all customer interactions.
    • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
    January 2007
    to
    January 2010
    TargetEscondido Fresno, CAGuest Service Team Member
    • Received and processed cash and credit payments for in-store purchases.
    • Maintained friendly and professional customer interactions.
    • Greeted store customers promptly and responded to questions with knowledgeable service.
    • Exchanged returned merchandise for customers quickly and efficiently.
    • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
    • Trained new employees on company customer service policies and service level standards.
    Education
    2015
    Fresno City CollegeFresno, CABusiness AdministrationContinuing education in Business Administration
    2014
    Fresno Adult SchoolFresno, CATraining in Microsoft Office Suite
    2006
    Manchester Beauty CollegeFresno, CA
    2004
    Washington Union High SchoolFresno, CAHigh School Diploma
    Languages
    Bilingual English/Spanish (conversational, intermediate)
    Skills
    administrative support, photo, budget, call center, cash management, cooking, customer service, data entry, e-mail, English, expense reports, film, inventory, laundry, logistics, Director, Meetings, mail, Microsoft Suite, office, SharePoint, multitasking, Office Management, strong organizational skills, quick learner, sales, Spanish, supervision, telephone, transportation, written
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    Resume Overview

    Companies Worked For:

    • Richard Heath and Associates, Inc.
    • Target

    School Attended

    • Fresno City College
    • Fresno Adult School
    • Manchester Beauty College
    • Washington Union High School

    Job Titles Held:

    • Senior Staff Program Coordinator
    • Program Assistant I
    • Receptionist
    • Customer Service Representative (Ca LifeLine & SDG&E Energy Efficiency Program)
    • Guest Service Team Member

    Degrees

    • Business Administration


      High School Diploma

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