Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Microsoft Office proficiency
Dedicated team player
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Maintained status reports to provide management with updated information for client projects.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Richard Heath and Associates, Inc.Fresno, CASenior Staff Program Coordinator
Responsible for providing executive-level support to the Director, Deputy Director, and Senior Program Managers.
Responsibilities involved process expense reports, management of all communication; both written and via telephone, e-mail and voicemail with a variety of constituents.
Coordination of Travel, Meetings and Calendar Arrangement and Management.
Complete and compile reports as requested, establish and maintain effective working relationships with all levels of company staff and ensure the confidentiality of all material.
Additional Duties included Office Management, coordination of companies Quarterly Meetings via GoToMeeting for 5 different locations, SharePoint daily maintenance upkeep for multiple programs files, documents and confidential items per executive- level.
Capable of working under minimum supervision, excellent multitasking, quick learner, ability to make executive decisions, and strong organizational skills.
Richard Heath and Associates, Inc.Fresno, CAProgram Assistant I
Planned travel arrangements for 5 executives and staff.
Maintaining order and distribution process, providing field staff
support, as well as providing Community Based Organizations administration support.
general program administration support, including answering all
incoming program calls.
Planned meetings and prepared conference rooms.
Maintaining up-to-date collateral budget
Senior Program Manager Expenses.
Richard Heath and Associates, Inc.Fresno, CAReceptionist
Accepting/delivering messages, as well as providing general administrative support to office staff, including distributing daily mail.
Greeted and screened visitors, performed data entry, ran reports, and handled inventory/distribution of collateral and office supplies.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Richard Heath and Associates, Inc.Fresno, CACustomer Service Representative (Ca LifeLine & SDG&E Energy Efficiency Program)
Answered multiple lines for different programs, providing first-rate customer service in a bilingual call center environment.
Translated calls in Spanish, coordinated and scheduled program staff regarding customer enrollment, and entered data daily, consisting of customer information.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
TargetEscondido Fresno, CAGuest Service Team Member
Received and processed cash and credit payments for in-store purchases.
Maintained friendly and professional customer interactions.
Greeted store customers promptly and responded to questions with knowledgeable service.
Exchanged returned merchandise for customers quickly and efficiently.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Trained new employees on company customer service policies and service level standards.
Fresno City CollegeFresno, CABusiness AdministrationContinuing education in Business Administration
Fresno Adult SchoolFresno, CATraining in Microsoft Office Suite
Manchester Beauty CollegeFresno, CA
Washington Union High SchoolFresno, CAHigh School Diploma
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Companies Worked For:
Richard Heath and Associates, Inc.
Fresno City College
Fresno Adult School
Manchester Beauty College
Washington Union High School
Job Titles Held:
Senior Staff Program Coordinator
Program Assistant I
Customer Service Representative (Ca LifeLine & SDG&E Energy Efficiency Program)
Guest Service Team Member
High School Diploma
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