senior solution manager resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
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Summary
Professional, result-oriented technical experience of more than 20 years in diversified domains/industries (Telcom, Internet of Things, Offender tracking, and Data services). Proven record of successfully engineering, designing, implementing enterprise-scale solutions and production management/Operations. Experience in customer-focused service modeling, delivering, and product releases on private, hybrid, or public cloud-based platforms. Highly recommended and appreciated in customer management, solution framing, cloud migration, and technology adaptation including vendor products integration, security risk management, and performance at scale. Self-motivated in handling problems, security, infrastructure, and architecture improvements.
Skills
Technical Program Management
Scope Definition
Project Coordination
Problem Resolution
Infrastructure Planning
Relationship Building
Team Management
Customer Requirement Analysis/Framing
Cloud Migration
System Integration
Technology Innovation & Research and Implementation
Senior Solution Manager, 08/2016 to Current Coupa Software – Dallas, TX,
Sierra Wireless simplifies the IoT, delivering you the device, software, and service solutions you need to accelerate your data-driven transformation
Managed Offender Tracking Production encompassing more than 20 applications integrated with cloud services like Splunk, Air-vantage, Skyhook, Google cognitive, and Microsoft Bing cognitive services with daily transactions of 10 million events and handling 25,000 IoT devices in North America
Lead and successfully migrated 3 major full-stack solutions of the Sierrawireless products to AWS Cloud, Microsoft Azure, and Oracle Cloud
Effectively managed planning, infrastructure needs, cost management, application integration, deployment strategy, risk management, team building for implementation of the solutions
Hand-on experience in handling extreme deep code level decisions in framework adaptation, proof of concept, and architecture and development
Build amazing proprietary dynamic credential and authentication mechanisms for IoT devices in the market for an offender tracking solution
Provide technical leadership and mentoring of engineering teams, working closely with architects and business leaders
Senior Consultant/Solution Manager, 12/2013 to 12/2015 City Of Hampton, Va – Hampton, VA,
Coordination and release of sprints
Liaison for the production manager, product owner, and offshore-onshore team coordination
Technology/market research and adaptations of products or solutions for the improved development life cycle
IoT Platform architecture and designing, introducing Dockers, Linux container, Cassandra, and micro-server using Restful API
Established project standard for all Microservice development lifecycle
Performance tuning and code optimization; achieved rule engine performance to handle 400k/minute events
Responsible for Device Management and Provisioning Services and their enhancement for future growth
Decommissioning old and stale components of products.
Senior Project Development Manager, 12/2009 to 12/2013 Amdocs Inc – City, STATE,
Hiring, coaching, and mentoring a team of Field Team engineers
Collaborating cross-functionally with product owner’s designers, program managers, and stakeholders to deliver impactful business outcomes for our clients
Site support planning, recruitment, Production Process, and Production maintenance planning of TIM Brazil
TIM Brazil is selected for one of the top Amdocs Inc. OSS Implementation
Driving software delivery and improving engineering processes
Responsible for functional and non-function issue/defect management of production
Defines how technical work should be done, selecting appropriate tools, defining technology, quality, experience, and implementation standards and practices
Coordinate with shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations
Business Process modeling and designing for efficiency in integration with external vendor systems
Coordination with the customer for requirement analysis and production operation processes
Statement of Work (SOW) and Proposal preparation for new customer wins
Oversaw key project steps, including defining scopes, estimating expenses and setting schedules.
Increased business revenue and customer acquisition by networking and prospecting for new leads.
Strengthened operational and team management practices to optimize project development and oversight.
Allocated resources related to staff, materials and budgetary allowances.
Developed project plans covering goals, resources required and schedules.
Produced thorough, accurate and timely reports of project activities.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Proposed or approved modifications to project plans.
Assigned work and monitored performance of project personnel.
Senior. Technical Program Manager, 12/2002 to 12/2009 Amdocs Inc – City, STATE,
Resource Management – Cross-functional Manager for implementation of a solution for Excelcom Inc, Vodafone India, and Sprint 4G XOHM
Troubleshot and resolved problems with programs and systems.
Trained end-users in best practices to minimize errors and protect key data.
Integrated new technologies to meet area requirements.
Expanded systems with new features and structural components.
Led and managed project teams of up to 42 employees.
Analyzed project processes and workflows to reduce risk.
TOC Planning, project stage monitoring, strategy building for delivery of software to production, stakeholder management
Resource Allocation, Budget Management, and task management of Group leaders
Solution Architect for a new customer- product positioning, solution framing, and Amdocs blueprint unification and POC (proof of Concept), Demo to the client for presenting product capability
Contribution to pre-sales activities, Proof of Concept Planning and engineering, Handling Scoping Sessions, Business Requirement Analysis, project effort estimation, delivery to production in time, and designing solutions
The design provides dual endpoint interfacing capability
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