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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Professional, result-oriented technical experience of more than 20 years in diversified domains/industries (Telcom, Internet of Things, Offender tracking, and Data services). Proven record of successfully engineering, designing, implementing enterprise-scale solutions and production management/Operations. Experience in customer-focused service modeling, delivering, and product releases on private, hybrid, or public cloud-based platforms. Highly recommended and appreciated in customer management, solution framing, cloud migration, and technology adaptation including vendor products integration, security risk management, and performance at scale. Self-motivated in handling problems, security, infrastructure, and architecture improvements.

Skills
  • Technical Program Management
  • Scope Definition
  • Project Coordination
  • Problem Resolution
  • Infrastructure Planning
  • Relationship Building
  • Team Management
  • Customer Requirement Analysis/Framing
  • Cloud Migration
  • System Integration
  • Technology Innovation & Research and Implementation
  • Stakeholder Management
  • Performance and System scaling
  • Agile lifecycle
  • Production Operations
  • Technology - Apache Ignite ,Apache Pulsar, Akka Framework , Java , Python , NodeJs , Reactive Programming , Algorithm Designing, Database Modeling, Security Maintenance, HiveMQ -MQTT, Microservices - Micronaut, Spring , Elastic-Search, Stream Processing - Apache Flink, Apache Storm, NoSQL - Oracle, Cassandra, DynamoDB, Stack enabler- a cloud formation, terraform| Clouds - AWS, Oracle, Azure
Education and Training
Indian Institute of Technology , Delhi Expected in 01/1999 Master of Technology : Computer Science & Engineering - GPA :
Certifications
  • Project Management Professional(PMP), PMI - August-2015
  • ITIL v3 Foundation
  • AWS Architecture (SAA) -2020
  • CEO award for performance excellence , Sierrawireless - 2020
Experience
Coupa Software - Senior Solution Manager
Dallas, TX, 08/2016 - Current
  • Sierra Wireless simplifies the IoT, delivering you the device, software, and service solutions you need to accelerate your data-driven transformation
  • Managed Offender Tracking Production encompassing more than 20 applications integrated with cloud services like Splunk, Air-vantage, Skyhook, Google cognitive, and Microsoft Bing cognitive services with daily transactions of 10 million events and handling 25,000 IoT devices in North America
  • Lead and successfully migrated 3 major full-stack solutions of the Sierrawireless products to AWS Cloud, Microsoft Azure, and Oracle Cloud
  • Effectively managed planning, infrastructure needs, cost management, application integration, deployment strategy, risk management, team building for implementation of the solutions
  • Hand-on experience in handling extreme deep code level decisions in framework adaptation, proof of concept, and architecture and development
  • Build amazing proprietary dynamic credential and authentication mechanisms for IoT devices in the market for an offender tracking solution
  • Provide technical leadership and mentoring of engineering teams, working closely with architects and business leaders
  • Tchnology Enablers: Apache Pulsar, HiveMQ, Akka Framework, Ruby, .Net, F5 Loadbalancer, Java, Python, Nodejs
City Of Hampton, Va - Senior Consultant/Solution Manager
Hampton, VA, 12/2013 - 12/2015
  • Coordination and release of sprints
  • Liaison for the production manager, product owner, and offshore-onshore team coordination
  • Technology/market research and adaptations of products or solutions for the improved development life cycle
  • IoT Platform architecture and designing, introducing Dockers, Linux container, Cassandra, and micro-server using Restful API
  • Established project standard for all Microservice development lifecycle
  • Performance tuning and code optimization; achieved rule engine performance to handle 400k/minute events
  • Responsible for Device Management and Provisioning Services and their enhancement for future growth
  • Decommissioning old and stale components of products.
Amdocs Inc - Senior Project Development Manager
City, STATE, 12/2009 - 12/2013
  • Hiring, coaching, and mentoring a team of Field Team engineers
  • Collaborating cross-functionally with product owner’s designers, program managers, and stakeholders to deliver impactful business outcomes for our clients
  • Site support planning, recruitment, Production Process, and Production maintenance planning of TIM Brazil
  • TIM Brazil is selected for one of the top Amdocs Inc. OSS Implementation
  • Driving software delivery and improving engineering processes
  • Responsible for functional and non-function issue/defect management of production
  • Defines how technical work should be done, selecting appropriate tools, defining technology, quality, experience, and implementation standards and practices
  • Coordinate with shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations
  • Business Process modeling and designing for efficiency in integration with external vendor systems
  • Coordination with the customer for requirement analysis and production operation processes
  • Statement of Work (SOW) and Proposal preparation for new customer wins
  • Oversaw key project steps, including defining scopes, estimating expenses and setting schedules.
  • Increased business revenue and customer acquisition by networking and prospecting for new leads.
  • Strengthened operational and team management practices to optimize project development and oversight.
  • Allocated resources related to staff, materials and budgetary allowances.
  • Developed project plans covering goals, resources required and schedules.
  • Produced thorough, accurate and timely reports of project activities.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Proposed or approved modifications to project plans.
  • Assigned work and monitored performance of project personnel.
Amdocs Inc - Senior. Technical Program Manager
City, STATE, 12/2002 - 12/2009
  • Resource Management – Cross-functional Manager for implementation of a solution for Excelcom Inc, Vodafone India, and Sprint 4G XOHM
  • Troubleshot and resolved problems with programs and systems.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Integrated new technologies to meet area requirements.
  • Expanded systems with new features and structural components.
  • Led and managed project teams of up to 42 employees.
  • Analyzed project processes and workflows to reduce risk.
  • TOC Planning, project stage monitoring, strategy building for delivery of software to production, stakeholder management
  • Resource Allocation, Budget Management, and task management of Group leaders
  • Solution Architect for a new customer- product positioning, solution framing, and Amdocs blueprint unification and POC (proof of Concept), Demo to the client for presenting product capability
  • Contribution to pre-sales activities, Proof of Concept Planning and engineering, Handling Scoping Sessions, Business Requirement Analysis, project effort estimation, delivery to production in time, and designing solutions
  • The design provides dual endpoint interfacing capability
  • Product manager (head R&D team) for AAM (Amdocs Activation Manager) Product
  • Managed four releases of the product and won the best team and guru award
  • Responsible for defining strategy for 3rd party products integration
  • Focal for coordination with the counter architect of 3rd party products for integration specification, scope, and integration testing
  • Requirement analysis, designing, implementation, and supporting products for the Far East and European clients.

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School Attended

  • Indian Institute of Technology

Job Titles Held:

  • Senior Solution Manager
  • Senior Consultant/Solution Manager
  • Senior Project Development Manager
  • Senior. Technical Program Manager

Degrees

  • Master of Technology

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