senior solution consultant resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
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Summary
Highly accomplished and results-driven IT professional with a proven track record of success in diverse roles spanning 5+ years. Skilled in data analytics, business intelligence, ETL, software development, and technical consulting. Adept at leveraging technical expertise to drive strategic initiatives and deliver high-impact solutions. Strong knowledge and proficiency in program management, data and business analytics, MDM implementation, data management, and data engineering.
Customer Relations, Business Process Analysis, Project Management, Change Management, Data Management, Issue Resolution, Defect Management
Experience
SENIOR SOLUTION CONSULTANT, 03/XXX9 - Current Tableau – Boston, MA,
Led Client/Stakeholder meeting to understand current business,user requirements, data need and optimized them into refined future technical process flows.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple concurrent projects.
Collaborated with support teams to assist customer with emergent technical issues such as integration, data issue and develop effective solutions for effective remediation.
Crafted post-implementation support plan including troubleshooting, bug fixes, and process improvement request.
Successfully influenced client/stakeholders to adopt Master Data Management (MDM) solution to 40+ countries, driving a 20% increase in market reach and 15% improvement in customer segmentation.
Developed and implemented a comprehensive campaign analytics dashboard to track ad performance and increased revenue by 30%.
Performed triage, disposition, and remediation of emerging production support requests/issues which helped in increasing the resolution rate by 65%.
Automated the functional requirements for match-merge logic and survivorship rules in the MDM which resulted in reducing 30% manual efforts.
Built business intelligence dashboard using tableau to track the data quality of the MDM by tracking the key indicators such as validity, consistency and completeness of the data in MDM which resulted in identifying key issues with data sources such as address standardization, data matching, avoided/wasted marketing spend
Built a interactive dashboard on tableau which showed how much revenue a pharma business can reasonably expect over the average lifespan of a single customer by building and calculating life span value
Designed and developed an automated data load real time statistic for client stakeholders to bridge the gap between data load completion.
Worked with data steward teams from 5+ global region for designing, documenting, and configuring of the system.
Identified potential project risks and helped developed mitigation plans to resolve potential issues.
Performed UAT, developed test plans,cases and worked with the different developer to ensure all the defects are resolved before deployment.
DATA ANALYTICS AND INTEGRATION INTERN, 05/XXX8 - 07/XXX8 Butler Technical Group – Marietta, GA,
Developed Reconciliation System using SSIS and MSSQL Stored Procedures to make the order processing system more efficient and to eliminate the manual PO creation
Designed,built, and maintained processes and components of a streaming data/ETL pipeline to support real-time analytics.
Built Data Pipeline using Logstash to fetch data from SQL database to build dashboard regarding server logs using ELK stack.
Analyzed and increased the revenue by 20% of the premium subscription & applications by developing the dashboard reports for senior management to identifying the successful subscription trends.
Developed reporting dashboards(Tableau) which allow Team to track key metrics and JIRA/Confluence project management dashboard.
Fine tuned SQL query performance and optimized python code to enhance the performance
BUSINESS DATA ANALYST, 08/XXX4 - 12/XXX6 Accenture – City, STATE,
Participated in meetings with cross-functional teams to understand Business Requirements, Processes Analysis, Risks and Data Content.
Proposed and Built salesforce application that added value to the client's sales team in targeting prospective customer.
By analyzing the prospective customer and marketing dataset able to save the 25% campaign cost by identifying key campaign issues and providing recommendations.
Analyzed large pools of data to discover trends, patterns, correlations that assisted managers in making better business decisions.
Performed Data Migration and update using Data Loader while ensuring data integrity.
Created Weekly Progress Reports and status on salesforce dashboard for the senior leadership team.
Collaborated closely with stakeholders to identify requirements, risks and develop solutions that exceed customer expectations
Improved the functionality by 50% by automating the regression test suites using selenium for the end to end process.
Education
MASTER OF SCIENCE: MANAGEMENT INFORMATION SYSTEMS, Expected in 12/XXX8 - Stevens Institute of Technology - Hoboken, NJ, GPA: Status -
BACHELOR OF ENGINEER: ELECTRONICS & TELECOMMUNICATION, Expected in 07/XXX4 - University of Pune - , GPA: Status -
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