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senior solution consultant resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated business professional with 10+ years experience in management and sales. Expert at advancing businesses cost-control measures to ensure operations within company targets. Maximize bottom-line performance through P&L, staff management, loss control and territory management initiatives. Objective Ensures the proper evaluation and development of Tax & Accounting proprietary content projects and deliverables. Assists and support internal and external clients in the implementation of Tax & Accounting content and software solutions. Works as a team member on client facing implementations and services engagements. Applies understanding of market and customer workflows to enhance products/services and enhance overall content evolution Collaborated with the development and operations teams to make necessary refinements/improvements in processes or technology that will maximize the effectiveness of Tax & Accounting products Cultivates creative solutions in a highly innovative and fast paced environment Provides subject matter expertise to sales directors as needed for customer presentations and product demonstrations Assists with research to identify opportunities for new content and product development Consistently achieves sales quota and revenue goals

Skills
  • Brand-building strategies
  • National account management
  • Profit and revenue-generating strategies
  • Sales process
  • Compelling leadership skills
  • Sales territory growth
  • Rapport and relationship building
  • Self-motivated
  • Critical thinking
  • MS Office
  • Organizational skills
  • Reliable and trustworthy
Education and Training
University of West Georgia Carrollton, GA Expected in 05/2014 Bachelor of Science : Psychology/Criminology - GPA :
Clark Atlanta University Atlanta, GA Expected in Master of Arts : Social Work - GPA :
Clayton State University Morrow, GA, Expected in Master of Science : Strategic Leadership & Development - GPA :
Experience
Tableau - Senior Solution Consultant
UT, State, 02/2020 - Current
  • Assists and support clients in the implementation of Tax &
    Accounting content and software solutions.
  • Works as a team member on client facing implementations and services
    engagements.
  • Applies understanding of market and customer workflows to enhance products/services and enhance overall content evolution
  • Collaborates with the development and operations teams to make necessary
    refinements/improvements in processes or technology that will maximize the
    effectiveness of Tax & Accounting products
  • Cultivates creative solutions in a highly innovative and fast paced environment
  • Provides subject matter expertise to sales directors as needed for customer
    presentations and product demonstrations
  • Assists with research to identify opportunities for new content and product
    development
  • Consistently achieves KPI's understanding the need of maximizing sales opportunities maintaining both quota and revenue goals
Hyatt Hotels Corp. - Sales Executive
Sterling, VA, 04/2018 - 02/2020
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
  • Implemented strategies to drive changes and improvements and enhance performance.
  • Participated in networking events to meet and discuss service offerings with potential clients
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations
  • Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction
  • Contacted current and potential clients to promote products and services
  • Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction
  • Used cold calling and networking to sell products and services
  • Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development
  • Hunted new business on continuous basis to generate sales and boost pipeline
  • Capitalized on industry changes to corner emerging opportunities and maximize company revenue
  • Created forecasts of opportunities and documented follow-up communications in database
  • Mentored sales representatives on sales strategies and best practices
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stayed up to date on company products and services to support sales objectives
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Conferred with customers to understand needs, recommend products and solve after-sale issues
  • Continuously met sales goals via strategic prospecting
  • Built and maintained relationships with peers and upper management to drive team success
  • Kept accurate and detailed client records, including demographics, client contacts and follow-ups
Enterprise Rent A Enterprise Rent A Car Rent A Car - Branch Rental Branch Rental Manager Rental Manager
City, STATE, 11/2014 - 03/2018
  • Measured and monitored sales team performance to achieve goals.
  • Communicated with prospective customers to match needs with inventory availability.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Employed sales techniques to boost sales and services.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Transformed branch into achieving #1 branch manager of respective matrices
    for: employee development, customer service, profitability, and growth
  • Effectively provided training for employees to ensure company expectations
    were clearly communicated increasing retention, morale, & brand standards
    resulting in 2017 Presidents Award
  • Controlled and monitored branch expenses as result decreased bad debt,
    operational expenses, personnel costs, customer sat, and bad debt exceeding
    fiscal goals
  • Provided leadership to customer service team which contributed to achieving the
    highest level of customer service in accordance to company SQi Standards of 91
    strengths and weaknesses
  • Played an instrumental role in increasing branches operating profit while also
    increasing market share to 40% vs our leading competitors
  • Created, managed, and implemented an effective sales plan to gain maximum
    capitalization from new and current business opportunities
Activities and Honors
Alpha Phi Omega-Service Fraternity, Pi Gamma Mu-International Honor Society, Order of the Eastern Star, National Coalition of 100 Black Women (NCBW), United Way of Greater Atlanta, and South Fulton Chamber of Commerce Volunteer & Club

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Resume Overview

School Attended

  • University of West Georgia
  • Clark Atlanta University
  • Clayton State University

Job Titles Held:

  • Senior Solution Consultant
  • Sales Executive
  • Branch Rental Branch Rental Manager Rental Manager

Degrees

  • Bachelor of Science
  • Master of Arts
  • Master of Science

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