LiveCareer-Resume

senior software consultant resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated [Job Title] knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance. Multi-talented [Job Title] with [Number] years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.

Skills
  • Process development
  • Collaboration
  • Problem resolution
  • Valuation specialist
Education and Training
University of Missouri - St Louis St Louis, MO Expected in Bachelor of Science : Criminology And Criminal Justice - GPA :
Hillsboro High School Hillsboro, MO Expected in 06/1994 High School Diploma : - GPA :
Experience
Hexagon - Senior Software Consultant
New Jersey, NJ, 07/2021 - Current
  • Mentored newly hired employees, prepared for project tasks, and trained on unfamiliar systems.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Performed trial runs of programs and software applications to guarantee instruction accuracy and adherence to specifications.
  • Performed functional, non-functional, regression and performance tests for updated systems.
  • Logged and implemented development tasks based on system requirements and documented approaches.
  • Collaborated with product and engineering team members to define and develop new product concepts.
  • Met with stakeholders, contractor product teams and customers throughout system development lifecycle.
Ds Waters Of America, Inc. - Director of IT Business Solutions
Kingsport, TN, 04/2006 - 07/2021
  • Interpreted and advocated company vision and direction by turning business goals into actionable plans of system enhancement.
  • Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
  • Participated in business solution design process for client to understand and define functional project requirements.
  • Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements.
  • Reviewed established procedures to assess areas in need of improvement.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Studied [Area of expertise] to develop and implement enhancement recommendations and facilitate [Result].
  • Led acquisition process, including valuation, due diligence and contracting.
American Residential Services LLC - Manager, IT Support Services
City, STATE, 04/2003 - 04/2006
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Developed online documentation for common processes for both support staff and end-users.
  • Streamlined [Type] process and [Type] documentation to keep department organized and operations running smoothly.
  • Explained technical concepts to non-technical staff members in easy to understand language and concepts.
  • Met end-user goals by supporting strategic planning initiatives for applications.
  • Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview.
  • Executed system configurations based on specific [Type] business requirements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by maClaire improvements to work processes and helping to train others.
  • Monitored completed work and provided feedback to improve team member performance.
  • Troubleshot product issues and fixed problems.
  • Established product specifications and quality assurance practices.
Accomplishments
  • Lead the upgrade effort of JD Edwards EnterpriseOne twice. Each project came in under budget and on-time.
  • Managed project and successfully implemented a new custom solution twice for Call Center, Dispatch, Customer Relations Management and Accounting Solution. The solution streamlined processes and procedures in in over 50 service center locations while allowing the business to implement centralized call centers and accounting practices.
  • Managed project and successfully implement a mobile software solution for Field Technicians and Sales Team Members.
  • Managed team members in different areas of IT. Business Analysts, Quality Assurance Analysts, Trainers, Support Desk Team Members and Project Managers.
Activities and Honors

Corporate Employee of the Year, 2006

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Missouri - St Louis
  • Hillsboro High School

Job Titles Held:

  • Senior Software Consultant
  • Director of IT Business Solutions
  • Manager, IT Support Services

Degrees

  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: