Accomplished, innovative, and highly skilled IT Project Manager offering 16+ years experience of diverse IT support for pharmaceutical companies. Energetic, hands-on leader successful in aligning technology solutions with current and emergent business needs for Fortune 500 company clients. Possess strong record in managing both internal programmers and external vendors in timely delivery of enterprise-wide technology projects and function-driven application development initiatives. Exceptional communicator possessing ability to bridge gap between technical capability and business functionality, ensuring achievement of customer expectations and satisfaction. Qualifications q Seb technologies, protocols and tools q System upgrades q Network/server maintenance q Patch management q Testing/verification skills q Data backup/retrieval q Global application deployments q Problem solving / troubleshooting Technical Skills Skills Experience Total Years Last Used Enterprise Contract Negoiations Intermediate 7 years 2010 Global Service Manager Intermediate 9 years Present Enterprise Architecture Skills Advance 4 years 2010 On Premise & Off Premise IT Solutions Advance 5 years Present Accomplishments Operating Systems Management q Directed a team of 5 to move 120 servers from old data center to new data center on campus of one weekend with no interruptions to our clients. q Led team comprised of internal and external personnel to improve overall processes for our backup and restore services globally. q Improved audit findings by streamlining processes globally, collaborating with SOX remediation team. q Improved processes through establishment and definition of SOX guidelines and structure. Project Management q Recently completed SAN Solution by introducing new vendor solution, routing operations from external vendor back into IT. q Manage 5 direct reports and 15 indirect reports of 2 major vendors, supporting 120,000 clients globally. q Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers, reducing audio expenses from $60mil to $20mil on a yearly basis. q Deployed new remote access application to over 6600 Field Force personnel, including training material, creation of installation CD, as well testing on 5 potential PC OS systems.
Senior Service Manager06/2010 to CurrentADEast Hanover, NJ
Oversee and support over 400 data centers backup and restore services.
q Set up global processes and work instructions, as well as streamline many backup solutions down to 3 currently, moving to 2 global standard backup solutions.
q Ensure on-boarding of all GIS support by conducting weekly forums, developing training materials to pull reports, as well as accessing change management tools.
q Create and establish service portal as fundamental component of backup and restore service.
Head of Global Collaboration Services03/2003 to 05/2010
q Introduced and compared a wide variety of collaboration services from audio/web, internal and external teamspaces, video technology & data taxonomy.
q Met with business customers to understand needs, including daily activities, collaboration, as well cost.
q Locked down technology, reviewed RFS process and selected vendor within one year.
q Made provisions for several OS systems as well as browser based systems.
q Deployed solution, educating customers on required change in cultural and working habits.
q Developed and implemented adoption of tools by relating to customers everyday working styles.
q Grew customers from 350 to 90,000 by successfully connecting with customer needs.
NT Operations Manager04/1996 to 03/2003
q Maintained decentralized server environment that spanned over 17 states.
Managed 21 direct reports, and a $25million budget.
q Directed 3 groups, including backup and restore, notes email, and wintel, unix systems engineers.
q Directed daily operations consisting of wide variety of projects such as PeopleSoft, patching upgrades to firmware and software.
q Oversaw daily incident ticket handling, creating IQ OQ documentation, developing SOP's.
Consultant01/1995 to 04/1996Electronic Data Systems EDSNY
q Collaborated with 5 member team in set up and deployment of Windows for Networking to 600 clients.
Project Management Professional (PMP) Credential
Microsoft Certified Solutions Expert (MCSE) Certification2010Kellogg Management College
Associate of Science: Business EconomicsRowan UniversityBusiness Economics
streamline, audio, backup, budget, change management, clients, documentation, email, GIS, IQ, notes, Microsoft Certified, MCSE, wintel, Windows, Networking, OS, OQ, PeopleSoft, processes, Project Management, SOP, training materials, unix, upgrades, video