Senior Sales Operations Director resume example with 19+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly motivated customer development operations director with extensive customer service sales/operations experience. Detail-oriented, outgoing professional with track record of driving increased sales, elevating company profile with target markets with focus on developing and growing existing accounts as well as developing and establishing new ones.

Fully involved in defining, implementing and revising operational policies and guidelines for the organization.

Liaising with departmental heads to develop plans and ensure company wide operational compliance with main focus in sales/operations success.

Working closely with vendors, negotiating pricing, directing and coordinating actions across the organization.

International trade shows planning and attendance.

  • Excellence in managing all company daily activities.
  • Strong customer service and logistical skills.
  • Staff training to follow company's procedures.
  • High discipline and organization, work well independently.
  • Outstanding negotiation skills.
  • Experience in conducting internal and external negotiations.
  • Success in creating practical solutions to increase employee productivity and smooth operational procedures.
  • Liaising sales, marketing,purchasing,warehouse and accounting departments.
  • Computer Proficiency and Microsoft Office.
Universidade Anhembi Morumbi São Paulo-Brazil , Expected in Master in Language & Literature, English Language : - GPA :
  • Continuing education in English Language and Literature
Work History
Vacasa - Senior Sales Operations Director
Chatham, MA, 09/2011 - Current
  • Liaised with operations (purchasing, warehouse and accounting teams) to develop solutions and accomplish share objective.
  • Created and implemented new operations procedures between sales and operations department.
  • Assisted in recruiting, hiring and training of team members.
  • Support development management of new and existing accounts by analyzing market dynamics, interacting with customers, listening to their needs and providing them with solutions.
  • Planning and preparing sales priorities structures for key customer negotiation
  • Success in covering multiple territories such as Asia, Middle East, South America, Africa and parts of Europe.
  • Liaised with sales, marketing and C-level teams reviewing pricing strategies and expanding sales revenue.
  • Effective prospecting and training employees for prospecting in their territories.
  • B2B sales.
  • Trade shows planning and representing organization, meeting with existing customers and developing new leads for sales team in different territories.
Helena School District - Operations Manager
Helena, MT, 02/2007 - 08/2011
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified procedure or process changes required to improve performance and productivity.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Day to day operations and currency rate exchange negotiation for wire transfer with daily cash handling in amount of $200K plus.
  • Staff management and performance.
  • Execution of wire transfers and tracking internationally.
  • Daily financial reports, moneys count.
  • Provided highest level of customer service.
IMAB Industrial Metalurgica LTDA - Bilingual Executive Assistant
City, STATE, 01/2000 - 08/2002
  • Screened over 50 calls and 100 emails daily and responded accordingly to support executive correspondence.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created expense reports, budgets and filing systems for management team.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Organized and coordinated conferences and monthly meetings.
  • Managed and reviewed filing and office systems.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Answered high volume of phone calls and email inquiries.
  • Company wide export and import management (China, Spain and India).
  • Organized and participated on trade shows.
  • Problem solving sales calls before escalation.
CNA-Ingles Intensivo - English Teacher
City, STATE, 09/2002 - 12/2004
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.
  • Worked with administrators on behavioral issues to support needs of students.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Prepared comprehensive English curriculum for multiple classes.
  • Led interesting and diverse group activities to engage students in course material.
Additional Information
  • English Conversation-Georgia Tech-2005
  • Business English-Georgia Tech-2006
English :
Native or Bilingual
Negotiated :
Portuguese :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Universidade Anhembi Morumbi

Job Titles Held:

  • Senior Sales Operations Director
  • Operations Manager
  • Bilingual Executive Assistant
  • English Teacher


  • Master in Language & Literature, English Language

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