Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Pre-Sales consultant with over 12 years of experience in sales, solutions and implementation of Commercial Off-The-Shelf CRM applications for private and public sectors.

  • RightNow Customer Experience (CX) software
  • Software as a Service (SaaS)
  • Hands on configuration experience
  • Business Analysis and Project Management background
  • Highly motivated and driven
  • Customer oriented
  • Consistently met and exceeded management expectations for productivity levels.
  • Ability to develop and articulate complex technological issues in a straightforward way to both decision makers and technical personnel alike.
  • Proven Sales and Technical skills
  • Excellent communication skills
03/2008 to Current Senior Sales Consultant Intersect Ent, Inc. | New York City, NY,
  • Understand customer's strategic business priorities and identify requirements, architect a solution and develop a value proposition, and establish a solution that best addresses customer needs and pain points
  • As a product expert, responsible for formulating and leading pre-sales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction
  • Build and present custom demos based on requirements and specific use cases
  • Provide product overviews and capability demos as needed on short notice to customers and partners
  • Work closely with product management in communicating new customer needs and product enhancements and get them prioritized with a supporting business case
  • Work closely with business development team in helping respond effectively to RFPs and RFIs
  • Accomplishments include consistently attaining quarterly and annual objectives assigned by management
  • Deep and hands on knowledge of the product and its new releases every quarter as well as integrating with other products for a complete business solution
  • Ability to develop and articulate complex technological issues in a straightforward way to both decision makers and technical personnel alike.
  • Train other employees who are new to the product and keep open communication between teams for knowledge transfer and support
2004 to 02/2008 Project Manager and Lead Business Analyst Qlik | Woodinville, WA,
  • As a Project Manager, lead the software development team in the implementation of COTS Oracle Customer Relationship Management (CRM) at Pension Benefits Guaranty Corporation, and is responsible for the following: Involved in coming up with Scope and Level of Estimates for the new software releases and working with the client to get the scope and budget approved.
  • Provided overall high level planning for the project in alignment with the client's objectives for the next 5 fiscal years.
  • Lead a team of Developers, Business Analysts, Test Engineers, DBAs and Trainers and oversee that the work is completed on time and within budget.
  • Re-engineered key business processes to introduce commercial leading practices for the government.
  • Analyzed cross-functional integration and impacts to key processes including Benefits Administration and Customer Service.
02/1999 to 08/2004 Senior Principal Consultant Harris Computer Systems | Libertyville, IL,
  • As a Project Manager and/or Oracle CRM Specialist, involved in various CRM full life cycle projects with clients ranging from the government sector to Telecommunications, Insurance, Health, Manufacturing and Financial Industries: Managed several Oracle CRM deployment projects including TeleService, Email Center, Marketing and CTI - Telephony products at various Customer sites including Telefonica (Argentina) and Eaton Corporation.
  • Supervised team of Software Engineers, Business Analysts, Test Engineers and DBAs to complete the implementation projects successfully on schedule and within budget.
  • Collaborated with various functional/technical groups to maintain consistency within the vision of the corporate CRM strategy.
  • Established processes and mapped workflow to support cross functional procedures spanning Customer Service, Document Management and Online Self Service applications.
  • Conducted gap Analysis and requirements gathering for functional enhancements and analyze impact to enrich the user experienc.
02/1996 to 02/1999 Software Engineer IQUEST SYSTEMS | City, STATE,
  • As a Software Engineer and Database Administrator, involved in various projects using Oracle, Sybase and Microsoft database technologies: Administered Oracle database for the call center CRM software.
  • Responsibilities included planning, sizing and installing Oracle RDBMS, maintenance and administration.
  • Participated as a key member of an Oracle advanced conversion team in converting data from legacy mainframe systems to Oracle CRM Applications.
  • Responsibilities included extensive analysis of legacy mainframe applications and mapping of legacy data to Oracle call center applications as well as writing PL/SQL packages to synchronize data on a scheduled basis.
  • Background and Other Information.
Expected in 1994 Master of Science | Industrial Engineering University of Texas, Arlington, TX GPA:

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  • Senior Sales Consultant
  • Project Manager and Lead Business Analyst
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  • Software Engineer


  • Master of Science

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