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Summary
Pre-Sales consultant with over 12 years of experience in sales, solutions and implementation of Commercial Off-The-Shelf CRM applications for private and public sectors.
Highlights
RightNow Customer Experience (CX) software
Software as a Service (SaaS)
Hands on configuration experience
Business Analysis and Project Management background
Highly motivated and driven
Customer oriented
Consistently met and exceeded management expectations for productivity levels.
Ability to develop and articulate complex technological issues in a straightforward way to both decision makers and technical personnel alike.
Proven Sales and Technical skills
Excellent communication skills
Experience
03/2008 to CurrentSenior Sales ConsultantIntersect Ent, Inc. | New York City, NY,
Understand customer's strategic business priorities and identify requirements, architect a solution and develop a value proposition, and establish a solution that best addresses customer needs and pain points
As a product expert, responsible for formulating and leading pre-sales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction
Build and present custom demos based on requirements and specific use cases
Provide product overviews and capability demos as needed on short notice to customers and partners
Work closely with product management in communicating new customer needs and product enhancements and get them prioritized with a supporting business case
Work closely with business development team in helping respond effectively to RFPs and RFIs
Accomplishments include consistently attaining quarterly and annual objectives assigned by management
Deep and hands on knowledge of the product and its new releases every quarter as well as integrating with other products for a complete business solution
Ability to develop and articulate complex technological issues in a straightforward way to both decision makers and technical personnel alike.
Train other employees who are new to the product and keep open communication between teams for knowledge transfer and support
2004 to 02/2008Project Manager and Lead Business AnalystQlik | Woodinville, WA,
As a Project Manager, lead the software development team in the implementation of COTS Oracle Customer Relationship Management (CRM) at Pension Benefits Guaranty Corporation, and is responsible for the following: Involved in coming up with Scope and Level of Estimates for the new software releases and working with the client to get the scope and budget approved.
Provided overall high level planning for the project in alignment with the client's objectives for the next 5 fiscal years.
Lead a team of Developers, Business Analysts, Test Engineers, DBAs and Trainers and oversee that the work is completed on time and within budget.
Re-engineered key business processes to introduce commercial leading practices for the government.
Analyzed cross-functional integration and impacts to key processes including Benefits Administration and Customer Service.
02/1999 to 08/2004Senior Principal ConsultantHarris Computer Systems | Libertyville, IL,
As a Project Manager and/or Oracle CRM Specialist, involved in various CRM full life cycle projects with clients ranging from the government sector to Telecommunications, Insurance, Health, Manufacturing and Financial Industries: Managed several Oracle CRM deployment projects including TeleService, Email Center, Marketing and CTI - Telephony products at various Customer sites including Telefonica (Argentina) and Eaton Corporation.
Supervised team of Software Engineers, Business Analysts, Test Engineers and DBAs to complete the implementation projects successfully on schedule and within budget.
Collaborated with various functional/technical groups to maintain consistency within the vision of the corporate CRM strategy.
Established processes and mapped workflow to support cross functional procedures spanning Customer Service, Document Management and Online Self Service applications.
Conducted gap Analysis and requirements gathering for functional enhancements and analyze impact to enrich the user experienc.
02/1996 to 02/1999Software EngineerIQUEST SYSTEMS | City, STATE,
As a Software Engineer and Database Administrator, involved in various projects using Oracle, Sybase and Microsoft database technologies: Administered Oracle database for the call center CRM software.
Responsibilities included planning, sizing and installing Oracle RDBMS, maintenance and administration.
Participated as a key member of an Oracle advanced conversion team in converting data from legacy mainframe systems to Oracle CRM Applications.
Responsibilities included extensive analysis of legacy mainframe applications and mapping of legacy data to Oracle call center applications as well as writing PL/SQL packages to synchronize data on a scheduled basis.
Background and Other Information.
Education
Expected in 1994Master of Science | Industrial EngineeringUniversity of Texas, Arlington, TXGPA:
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