Results-driven professional finance manager with a consistent record of exceeding customer expectations and maintaining CSI. Skilled in confirming customer information, completing loan packages, and resolving any issues in a timely manner.
Analytical problem solver
Strong interpersonal skills
Review of contracts
Extensive personal network
Trained in consumer marketing
Senior Sales Consultant, 01/2013 Toyota – Orlando, Florida
Sell database subscription to potential clients, former clients, and trial registered users.
Utilize a comprehensive sales program that begins with cold calls and ends with a demonstrative sales close.
Conduct market research to determine sales strategies in order to aggressively market the product according to current trend.
Located potential opportunities by evaluating market needs, while producing to meet and exceed sales goals.
Consistently exceed sales goals, while expanding the book of business.
Assist in the implementation of new marketing strategies.
Increase sales through cross selling and providing increased product knowledge, which strengthened credibility.
Claims Investigator, 01/2010 to 01/2012 G4S – Orlando, Florida
Analyzed relevant case facts and claimant information in order to recommend appropriate case action, while identifying potential fraud related to any aspect of the claim.
Conducted interviews related to the claim in order to determine liability and accuracy of claim information.
Provided detailed reports to case managers, including recommendations for claims adjustments.
Provided detailed case information and recommendations to clients.
Planned investigative efforts and coordinated with case managers for undetectable surveillance investigations.
Provided video footage to case managers and clients of completed investigative efforts.
Negotiated settlement offers with claimants prior to litigation proceedings.
Sales Director, 01/2009 to 01/2010 Tempus – Orlando, FL
Led a 12-person top seller team in client relations, revenue generation, and project management.
Created a multi-discipline sales training program for new hires.
Trained, monitored, and motivated a team of 28 of the top sales performers on a daily basis.
Interacted with prospective owners as a closing manager to finalize the purchase process.
Identified and implicated several business client-specific marketing program that used state of the art digital marketing products.
Recognized for exceeding sales growth expectations within my team, that contributed over $500,000 of overall sales revenue.
Assisted in the successful negotiation of several marketing contracts with outside marketing companies.
Police Officer/Detective, 01/2006 to 01/2010 LEO – Wildwood, Florida
Patrolled the respective Cities, while enforcing all local and State laws.
Responsible for traffic enforcement, criminal investigations, and arrest procedures.
Utilized proper Baker Act procedures.
Assisted Emergency Medical Services with medical and trauma calls for service as a First Responder.
As a First Responder responsibilities included patient assessment and the implementation of life-saving techniques, when necessary.
Named interim Detective and received advanced training in criminal investigations.
Conducted extensive criminal investigations and completed related reports, warrants, and arrests.
Received formal recognition for exemplary yearly performance evaluations, as well as the award for Office of the quarter.
Participated in Lake County's Shop with a Cop program, interacting with less-fortunate families by Christmas shopping with children.
Held the position of Field Training Officer and kept detailed training records.
Responsibilities included daily observation reports and training workshops.
Received formal recognition for the execution of felony search warrants.
Sales Manager, 01/2001 to 01/2006 Tempus International – Orlando, Florida
Built relationships with customers and the community to establish long-term business growth.
Attended sales training camp and brought best practices leadership back to the company.
Present at national sales conference about [Talk name] at the invitation of executive leadership.
Associate of Applied Science: EMT, 1 2010 Valencia Community College - Orlando, Florida Applied Technology
Bachelors of Science: Criminal Justice, Liberty University - Lynchburg, Virginia Criminal Justice