(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Hardworking Senior Sales Consultant recognized for exceeding sales goals and demonstrating superior customer service. Excellent problem-solver with talents in cash handling and customer support. Adept at meeting daily sales goals and effectively tracking sales activity to effectively manage workload. Offering 12 years of exceptional sales expertise.

  • Account management
  • Client relationship building
  • Brand promotion
  • Cash Handling
  • Efficient sales transactions
  • Customer assistance
  • Safe verifications
  • Written and verbal communication
  • Multi-tasking ability
  • Daily transaction summarizing
  • Coaching and mentoring
  • Maintaining store appearance
  • Adaptability
  • Loss prevention
  • Good telephone etiquette
  • Friendly demeanor
Russellville High School Russellville, AL Expected in 05/2005 High School Diploma : - GPA :
Work History
Nokia - Senior Sales Consultant
Virtual Office District Of Columbia, DC, 01/2011 - 05/2020
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships
  • Explained important information regarding features and functions for various products so that customer was knowledgeable
  • Evaluated 50 clients' needs daily and created plan of action to provide solutions
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Educated customers on promotions to enhance sales
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Responded to customer requests for products, services and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Counted cash in register drawer at beginning and end of shift
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Coordinated daily cash reconciliation in high-volume location
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Boys & Girls Club Of The Tennessee Valley - Manager/Associate Cashier
Lenoir City, TN, 03/2009 - 05/2011
  • Trained and guided team members to maintain high productivity and performance metrics
  • Trained new employees on proper protocols and customer service standards
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales weekly
  • Offered hands-on assistance to 50-100 customers daily, assessing needs and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Walked around facility frequently to check activities
  • Prepared materials for following shift
  • Performed nightly store and team performance audits
  • Examined merchandise to verify correct pricing and attractive displays
  • Completed routine store inventories
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Greeted customers entering store and promoted sales or special programs
  • Applied interpersonal and communication skills to establish selling relationship with customers
  • Trained in loss prevention, visual merchandising and general sales skills
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Processed information and merchandise through POS register system
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Skilled using cash register including processing sales discounts and refunds
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Assisted customers by answering questions and fulfilling requests
  • Answered questions about store policies and concerns to support positive customer experiences
Boys & Girls Clubs Of Northwest Alabama - Youth Development Associate
City, STATE, 03/2007 - 09/2007
  • Supervised 75 camper activities to address behavioral issues and promote fun, safety and inclusivity
  • Ordered and maintained all recreational equipment
  • Transported and escorted program participants to and from activities and on field trips
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
  • Provided clear instruction to activity and program participants to deliver fun and safety
  • Kept athletic and games equipment and facilities organized and maintained
  • Maintained excellent attendance record, consistently arriving to work on time

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Resume Overview

School Attended

  • Russellville High School

Job Titles Held:

  • Senior Sales Consultant
  • Manager/Associate Cashier
  • Youth Development Associate


  • High School Diploma

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