senior sales consultant resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Senior Sales Consultant recognized for exceeding sales goals and demonstrating superior customer service. Excellent problem-solver with talents in cash handling and customer support. Adept at meeting daily sales goals and effectively tracking sales activity to effectively manage workload. Offering 12 years of exceptional sales expertise.
Skills
Account management
Client relationship building
Brand promotion
Cash Handling
Efficient sales transactions
Customer assistance
Safe verifications
Written and verbal communication
Multi-tasking ability
Daily transaction summarizing
Coaching and mentoring
Maintaining store appearance
Adaptability
Loss prevention
Good telephone etiquette
Friendly demeanor
Work History
01/2011 to 05/2020Senior Sales ConsultantNokia | Virtual Office District Of Columbia, DC,
Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships
Explained important information regarding features and functions for various products so that customer was knowledgeable
Evaluated 50 clients' needs daily and created plan of action to provide solutions
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Educated customers on promotions to enhance sales
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Responded to customer requests for products, services and company information
Offered advice and assistance to customers, paying attention to special needs or wants
Counted cash in register drawer at beginning and end of shift
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Coordinated daily cash reconciliation in high-volume location
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
03/2009 to 05/2011Manager/Associate CashierBoys & Girls Club Of The Tennessee Valley | Lenoir City, TN,
Trained and guided team members to maintain high productivity and performance metrics
Trained new employees on proper protocols and customer service standards
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Kept orderly and accurate accounting records by monitoring sales documentation
Managed all aspects of store operations, including organization, maintenance and purchasing functions
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales weekly
Offered hands-on assistance to 50-100 customers daily, assessing needs and maintaining current knowledge of consumer preferences
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Walked around facility frequently to check activities
Prepared materials for following shift
Performed nightly store and team performance audits
Examined merchandise to verify correct pricing and attractive displays
Completed routine store inventories
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Helped customers manage large purchases by collecting items from shelves and storage locations
Greeted customers entering store and promoted sales or special programs
Applied interpersonal and communication skills to establish selling relationship with customers
Trained in loss prevention, visual merchandising and general sales skills
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Processed information and merchandise through POS register system
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Skilled using cash register including processing sales discounts and refunds
Balanced and organized cash register by handling cash, counting change and storing coupons
Assisted customers by answering questions and fulfilling requests
Answered questions about store policies and concerns to support positive customer experiences
03/2007 to 09/2007Youth Development AssociateBoys & Girls Clubs Of Northwest Alabama | City, STATE,
Supervised 75 camper activities to address behavioral issues and promote fun, safety and inclusivity
Ordered and maintained all recreational equipment
Transported and escorted program participants to and from activities and on field trips
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
Provided clear instruction to activity and program participants to deliver fun and safety
Kept athletic and games equipment and facilities organized and maintained
Maintained excellent attendance record, consistently arriving to work on time
Education
Expected in 05/2005 to to High School Diploma | Russellville High School, Russellville, ALGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.