Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Customer service
MS Office
Invoice generation
Inventory management
Team management
Problem resolution
Administrative support
Planning and coordination
Relationship development
Credit card payment processing
Call center experience
Inbound and outbound calling
High-energy attitude
Document preparation
Relationship management
Schedule coordination
Logical reasoning
Compliance standards
Business operations
Sales tracking
Energetic
Rapport and relationship building
Social media savvy
Excellent communication skills
Experience
03/XXX6 to 11/XXX9
Senior Relocation ConsultantFinastra – Paris, TX,
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Supervised and trained a number of employees on successful selling techniques.
Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Built sales forecasts and schedules to reflect desired productivity targets.
Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Performed site evaluations, customer surveys and team audits.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Served as point of contact for customers and staff on subjects including [Type], [Type] and [Type] by applying customer service and interpersonal skills.
Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Recognized by management for providing exceptional customer service.
05/XXX3 to 03/XXX6
Senior Sales ExecutiveAaa Northern California, Nevada & Utah – Sun City West, AZ,
Grew brand awareness by increasing market penetration with customer-focused approaches.
Maintained [Number]% conversion rate and surpassed $[Amount] yearly sales quota on consistent basis by engaging with customers, responding quickly to concerns and alleviating issues.
Built and maintained business partnerships and developed new business opportunities to drive competitive growth.
Negotiated contract terms, conditions and pricing for all sales.
Presented products and features to customers, responded to concerns and redirected objections.
Helped clients completing stressful moves by being professional, supportive and efficient.
Managed customer digital marketing strategies to meet client goals and objectives.
Delivered corporate training to over [Number] new representatives on lead generation, motivational tools, best practices and protocols.
Secured long-term accounts by delivering polished sales presentations to promote brand effectiveness.
Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings.
Fielded customer questions and addressed concerns while emphasizing value of [Product or Service] to encourage buyer confidence and drive sales.
Nurtured customer relationships to elevate customer experiences and facilitate sales.
Brought in [Number] new accounts valued at more than $[Amount].
Used [Software] to input and manage important information such as [Type] and [Type] into company database.
Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
Oversaw scheduling for day-to-day activities of [Number] transportation employees.
Analyzed internal financial and technical data, as well as researched offerings of competitors, to prepare [Type] bids.
Answered [Number] calls per [Timeframe] to answer customer questions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Recognized by management for providing exceptional customer service.
01/XXX2 to 04/XXX3
Sales RepresentativeMoishe's Moving Systems – City, STATE,
Answered [Number] calls per [Timeframe] to answer customer questions.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Fostered productivity by coordinating itinerary and scheduling appointments.
Generated [Number]+ leads per month and worked to convert customers with [Number]% success rate.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Education and Training
Expected in 05/2022
Bachelor of Science: Clinical Psychology Capella University - Minneapolis, MN GPA:
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