Company NameCity, StateSenior Recruitment Consultant07/2005 to 03/2017Managed all phases of recruitment, including defining hiring management needs and posting available positions. Supported employee relocation and integration by helping new hires establish housing, schooling and registration. Recruited for various positions across multiple sites in California. Offered necessary referral support for the Employee Assistance Program. Thoroughly explained the employee handbook during new employee orientations. Maintained an accurate candidate tracking system. Successfully recruited physicians, nurses and operational staff.
Company NameCity, StateTrainer- Patient Support Center (Call Center)10/2003 to 07/2005Trained Patient Support Center Representatives on answering high call volume phone calls from patients, health plans and vendors.
Company NameCity, StateAssistant Supervisor- Patient Support Center11/2001 to 10/2003Supervised the daily operations of the department and monitored the department service and productivity standards. I trained new representatives and provided ongoing training for the existing staff. Participated in and attended the new member orientations. I used sound judgement and interaction with difficult members. Coordinated provider request for termination/transfer. I reviewed questionable request request from the HMO's to transfer members into our group and worked with other departments to correlate activities. Exercised resourcefulness, initiative imagination and sound judgement in building an effective department and carrying out operations. Supervised more than 50 rep's in a 24 hour call center including clinical staff in charge of schedules and time cards.
Company NameCity, StateMarketing Representative03/2001 to 11/2001Coordinated monthly and quarterly marketing and community events. Attended Health Plan Job Fairs and also visited senior health plan members and speaking about HealthCare Partners. Attended Senior events and various Senior functions to increase senior patients at HealthCare Partners.
Company NameCity, StatePatient Support Center Representative03/1998 to 03/2001Provided excellent customer service to our patients in a call center environment. Responded to all types of questions related to eligibility benefits. Handled upset patients calling in with complaints and helped to offer options in resolving the matter. communicated with departments in many levels of management and non-management wit one objective in mind, which was to resolve patient problems and establish service recovery. Assisted co-workers by handling Spanish speaking patient calls. Received and sorted information from Provider Services regarding changes in providers such as terminating or adding new providers to facilities throughout the organization.
Company NameCity, StateMedical Assistant11/1989 to 03/1998My responsibilities included provider schedule, referrals and scheduling appointments. Calling in patients and taking vitals. Responsible for ordering supplies and scheduling pharmaceutical rep visits. While working in dermatology assisted dermatologist with minor surgeries such as mole removals and acne therapy. While working in Geriatrics assisted with memory testing. Responsible for all charts and documenting and filing all lab results and pharmacy calls. 
