Senior Quality Specialist resume example with 6 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
About me
I am Self-motivated, resourceful, and progress-driven, with an excellent background in quality management system in compliance with ISO standards, and the human resources field. I exercised the ability to learn and grow, communicate, and innovate to contribute to team efforts and organizational improvements. I am open-minded and focused on new developments in my field.
Work Experience
Senior Quality Specialist, 12/2020 to Current Dupont De Nemours Inc. – Richmond, VA,
Participate with quality head of section in building up the process map and ensure its compliance with the adopted standards.
Review drafted documents with all concerned stakeholders, arrange for focus groups when needed, and follow up the document until closure.
Trigger digital transformation of documented activities, ensure compliance with QMS (quality management system), and participate in developing requirements.
Monitor the critical activity after its publishing and conduct awareness to stakeholders on the published critical document.
Apply the agreed-upon corrective actions related to detected non-conformity and suggest preventive actions to avoid other undesirable potential situations.
Support system audit unit in the audit preparation phase by providing them with needed documents and departments' QMS status.
Review ORG chart change requests and provide recommendations Review job descriptions by matching them with the relevant quality documents and provide feedback to the HR department.
Provided regular updates to the departments’ management on quality metrics by communicating consistency problems or deficiencies.
Collected and analyzed activity data and initiated, developed, and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost.
Provided analytical, planning, and coordination support on projects as assigned, reviewing, analyzing, and illustrating data to stimulate and support enlightened decision-making.
Maintain well organized, legible, readily identifiable and easily retrievable QMS related records
Conduct quality orientation to all new recruits within the scope of new recruits' functions.
Volunteer, 01/2022 to Current Tacoma Goodwill – Port Angeles, WA,
Prepare the needed documents (policies, procedures, forms..) based on the Local President's request.
Support HR team in the recruitment and performance evaluation process.
Participate in JCI events, programs, and activities by helping with organization and planning and administrative support duties.
Quality Specialist, 07/2018 to 11/2020 Builders Firstsource, Inc. – West Valley City, UT,
Prepare quality assessment on a yearly basis and provide initial results (identified gaps and suggested improvements) to quality head of section for review.
Participate with the quality head of section in building up a quality plan
Review the drafted document with all concerned stakeholders, arrange for focus groups when needed, and follow up the document until closure
Publish the final approved document on the department site, send a broadcast to the concerned highlighting the major changes
Maintain well organized, legible, readily identifiable, and easily retrievable QMS related records
Conduct quality orientation to all new recruits within the scope of new recruits’ functions
Participate in conducting the "on job training" for new team members and promote a culture of knowledge transfer, cooperation, and teamwork.
Contact Center Representative, 02/2016 to 06/2018 Kitchen Magic – Taunton, MA,
Respond to customer inquiries and provide customers with information about Syriatel offers, services, and products through phone calls or Syriatel online channels with excellent quality.
Handle corporate and VIP customers' calls and respond to their inquiries in an adequate manner.
Register customers' complaints service, inquiries, and suggestions on the related system to be followed by the concerned parties.
Escalate and report the complaint that exceeded the defined time frame or the wrong closed complaints to the concerned parties if the customer recalled the contact center.
Report all deducted problems from the customers' feedback or system errors to the direct line of authority.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained an in-depth understanding of services information, providing knowledgeable responses to diverse questions.
Educated customers on company systems, form completion, and access to services.
Education
MIQ: Master in Quality Management, Expected in Syrian Virtual University - Damascus, GPA:
Bachelor of Economics: Banking And Insurance, Expected in 12/2015 Damascus University - Damascus, GPA:
Certifications
Project Management Course, Venture Center [08/03/2022 – 14/03/2022]
Stress Management, Venture Center [01/09/2019 – 05/09/2019]
Quality Management System ISO 9001:2015, SGS Academy [ 10/05/2019 – 17/05/2019]
Interactive Communication, Syriatel Training team [ 10/02/2018 – 15/02/2018]
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