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Senior Quality Specialist resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
About me

I am Self-motivated, resourceful, and progress-driven, with an excellent background in quality management system in compliance with ISO standards, and the human resources field. I exercised the ability to learn and grow, communicate, and innovate to contribute to team efforts and organizational improvements. I am open-minded and focused on new developments in my field.

Work Experience
Senior Quality Specialist, 12/2020 to Current
Dupont De Nemours Inc.Richmond, VA,
  • Participate with quality head of section in building up the process map and ensure its compliance with the adopted standards.
  • Review drafted documents with all concerned stakeholders, arrange for focus groups when needed, and follow up the document until closure.
  • Trigger digital transformation of documented activities, ensure compliance with QMS (quality management system), and participate in developing requirements.
  • Monitor the critical activity after its publishing and conduct awareness to stakeholders on the published critical document.
  • Apply the agreed-upon corrective actions related to detected non-conformity and suggest preventive actions to avoid other undesirable potential situations.
  • Support system audit unit in the audit preparation phase by providing them with needed documents and departments' QMS status.
  • Review ORG chart change requests and provide recommendations Review job descriptions by matching them with the relevant quality documents and provide feedback to the HR department.
  • Provided regular updates to the departments’ management on quality metrics by communicating consistency problems or deficiencies.
  • Collected and analyzed activity data and initiated, developed, and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost.
  • Provided analytical, planning, and coordination support on projects as assigned, reviewing, analyzing, and illustrating data to stimulate and support enlightened decision-making.
  • Maintain well organized, legible, readily identifiable and easily retrievable QMS related records
  • Conduct quality orientation to all new recruits within the scope of new recruits' functions.
Volunteer, 01/2022 to Current
Tacoma GoodwillPort Angeles, WA,
  • Prepare the needed documents (policies, procedures, forms..) based on the Local President's request.
  • Support HR team in the recruitment and performance evaluation process.
  • Participate in JCI events, programs, and activities by helping with organization and planning and administrative support duties.
Quality Specialist, 07/2018 to 11/2020
Builders Firstsource, Inc.West Valley City, UT,
  • Prepare quality assessment on a yearly basis and provide initial results (identified gaps and suggested improvements) to quality head of section for review.
  • Participate with the quality head of section in building up a quality plan
  • Review the drafted document with all concerned stakeholders, arrange for focus groups when needed, and follow up the document until closure
  • Publish the final approved document on the department site, send a broadcast to the concerned highlighting the major changes
  • Maintain well organized, legible, readily identifiable, and easily retrievable QMS related records
  • Conduct quality orientation to all new recruits within the scope of new recruits’ functions
  • Participate in conducting the "on job training" for new team members and promote a culture of knowledge transfer, cooperation, and teamwork.
Contact Center Representative, 02/2016 to 06/2018
Kitchen MagicTaunton, MA,
  • Respond to customer inquiries and provide customers with information about Syriatel offers, services, and products through phone calls or Syriatel online channels with excellent quality.
  • Handle corporate and VIP customers' calls and respond to their inquiries in an adequate manner.
  • Register customers' complaints service, inquiries, and suggestions on the related system to be followed by the concerned parties.
  • Escalate and report the complaint that exceeded the defined time frame or the wrong closed complaints to the concerned parties if the customer recalled the contact center.
  • Report all deducted problems from the customers' feedback or system errors to the direct line of authority.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained an in-depth understanding of services information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
Education
MIQ: Master in Quality Management, Expected in
Syrian Virtual University - Damascus,
GPA:
Bachelor of Economics: Banking And Insurance, Expected in 12/2015
Damascus University - Damascus,
GPA:
Certifications
  • Project Management Course, Venture Center [08/03/2022 – 14/03/2022]
  • Stress Management, Venture Center [01/09/2019 – 05/09/2019]
  • Quality Management System ISO 9001:2015, SGS Academy [ 10/05/2019 – 17/05/2019]
  • Interactive Communication, Syriatel Training team [ 10/02/2018 – 15/02/2018]
Skills
  • Microsoft Office
  • Microsoft Visio
  • HR System
Languages
Arabic:
Native or Bilingual
Negotiated:
English:
Professional Working
Negotiated:
French:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • Syrian Virtual University
  • Damascus University

Job Titles Held:

  • Senior Quality Specialist
  • Volunteer
  • Quality Specialist
  • Contact Center Representative

Degrees

  • MIQ
  • Bachelor of Economics

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