senior quality assurance engineer resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Detail-Oriented and Talented Individual with over 11+ years of extensive experience in quality management, testing of client server and web-based applications. Demonstrated success as a team leader by mentoring/ guiding team members to achieve higher levels of competency, effectiveness and internal process improvements. Proven ability to identify business needs and develop valuable solutions by implementing successful approaches and bringing projects to completion ahead of schedule and under budget.
Hands-on technology professional accustomed to working in complex project-based environments. Multifaceted experience in managing projects within Information Systems and proven ability to bridge technology and business goals to provide solutions. Knowledgeable about working alongside developers to uncover and correct problems in advance of releases by successfully executing testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Jawaharlal Technological UniversityHyderabad, Expected in 05/2009 ā āGraduate Certificate:Electronics and Communication Engineering - GPA:
Collaborated with developers and project managers to assess program capabilities, features and testing demands.
Supported product managers and development teams across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Debugged code and located root causes of problems by reviewing configuration files and logs.
Drove corrective and preventive actions at leadership level to accomplish project closure and recurrence control, providing necessary resources and clearing roadblocks.
Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
Demonstrated new product features and functionality to clients, managers and team members.
Proposed development and testing improvements to positively impact usability, function, and performance.
Participate in Daily Stand-up meetings along with Product Owners, DEV, and Testing Teams.
Preparing test plan and test strategies for ETL application for User Stories based on acceptance criteria.
Reported and communicated enterprise release level issues, decisions, release level schedules to testing and project teams.
Expertise in Tracking and Report generation using VSTS.
Validated Web Services response using Postman API tool.
Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.
Collected, defined, and analyzed business requirements.
Created and maintained standard operating procedures governing system functions and features.
Delivered in-depth training to users for Rally, imparting knowledge of best practices for protecting data and minimizing errors.
Perform Functional Testing, Regression testing and User Acceptance Testing.
Involved in training of end users to improve business process.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for Sprint stories and applications within scrum teams.
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Worked as a BSA for Agile teams, providing requirements, doing analysis and supporting documentation for stories.
Utilized Rally for story writing and tracking.
Maintaining Backlog for prioritization and Sprint Planning.
Prepared Use cases to help technical team (Dev & QA) understand functionality and help partner execute their end-to-end scenarios.
Facilitated Sprint Grooming, Sprint Planning sessions for sprints and releases.
Run daily stand-up calls in absence of Scrum Masters.
Worked with partners/vendors in carrying out partner Integration tests and PVT (Production verification tests).
Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Created accurate and efficient test scripts in Selenium and Cucumber frameworks to manage automated testing of certain products and features.
Operated under Agile and Scrum frameworks to complete releases scheduled for every two weeks and well-organized sprints.
Assisted in production deployment and pre-release activities.
Assist in day-to-day testing activities, such as test monitoring and status reporting at end of testing day.
Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Created test cases and test scripts to maintain cohesive team approach to product development.
Collaborated with developers and product owners to stay current on product features and intended functionality.
Planned and devised cohesive test plans for projects using advanced testing technologies.
Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
Dish - Quality Engineering Test Lead Salt Lake City, UT, 07/2013 - 06/2017
Collaborated with developers and product owners to stay current on product features and intended functionality.
Created accurate and efficient test scripts to manage automated testing of certain products and features.
Coordinated with offshore development teams, delivering remote lectures on testing techniques, tools and protocols.
Project 1: Commercial Business Insurance Express (Online Policy Admin System), Skills: Mainframe, CICS, CLS, VSAM, Java/Pega, HP ALM (Quality Center 12.20), Waterfall / Agile, Selenium Web Driver, TestNG, Java, Eclipse, SQL Responsibilities: Served as key member of software development team as lead QA tester on development projects for insurance industry client.
Supervise fifteen-member Software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, insurance regulations and customer specifications.
Lead Quality Assurance, Defect Management, Change and Release Management activities for multiple releases and project.
Conducted formal and informal product design reviews throughout software development life cycle to provide input on functional requirements, product designs, schedules and potential issues.
Leveraged developer background to communicate effectively with software design team, quickly gaining their respect and becoming valued, āgo-toā team member on challenging test cases.
Participate in Scrum, Planning meetings along with Product Owners, Scrum Master, DEV and Testing Teams to prioritize backlogs in sprints.
Work with customer to understand and document project/technical requirement and convert into technical specification Test Plans/Test Strategies.
Lead offshore team in working with Selenium IDE and Selenium Web Driver using TestNG Java Framework.
Review, Maintain and execute Automation Test Scripts for Regression Testing.
Coordinate with cross functional teams to resolve application issues and ensured smooth hand-off of test deliverables.
Worked on test estimates / metrics calculation and report metrics as per determined range to senior managers.
Prioritized and worked on defects based on severity levels using HP ALM.
Create Excel Reports for defect status from Quality Center and share with client managers and project managers on weekly basis.
Provided recommendations for process changes, procedural improvements, and system integration that improved Key Performance Indicators (metrics) and Quantitative methods.
Work with customer and internal technical teams to prepare and execute release process tasks for Disaster Recovery, Production Migrations and Go-Live.
Provide support and leadership for post-production defects.
Collaborated with developers and project managers to assess program capabilities, features and testing demands.
Proposed development and testing improvements to positively impact usability, function and performance.
Created test cases and test scripts to maintain cohesive team approach to product development.
Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
Charter Spectrum - Senior Software Test Engineer Albertville, AL, 06/2012 - 06/2013
In establishing timelines and prioritization of work within software development team Involved in gathering Business Requirements by attending joint sessions and interacting with business users.
Coordinated and Facilitated Defect Management meetings for various projects with development and testing teams and mitigated risks Represented QA team in daily/weekly calls with client stakeholders.
Created Test Plan and Test Strategies to be reviewed with Senior Accenture management and then later with Client stakeholders for multiple projects.
Reviewed test scenarios and test cases for AIT, Functional and Regression testing to support pre and post implementation of applications and production issues along with QA and other business groups.
Prepared RTM (Requirements Traceability Matrix) and making sure all requirements are delivered and uploaded Tractability matrix in HP ALM.
Involved in Automation of Wed Application Interface through UFT for creating Quotes across multiple lines of business thus saving cost/time involved for testing.
Identified defects that resulted in inclusion of 9 additional requirements which could have caused potential issues in production.
Planned and tracked effort spent on each of testing cycles making sure that effort is not overrun.
Bug Reporting and Tracking through HP Quality Center (HP ALM) and involved in root cause analysis.
Orchestrated efficient large-scale software deployments, including testing features and correcting code.
Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
Accenture - QA Analyst City, STATE, 09/2010 - 05/2012
Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Provided estimates (story point) for each QA activity during sprint planning.
Provided client team with detailed reports on test progress, defect tracking.
Identified bugs, analyzed them and helped Dev team to fix those issues.
Worked on System Integration and Regression Testing prior to deployment to production.
Debugged code and located root causes of problems by reviewing configuration files and logs.
Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
Worked on Rally for creating and documenting Test Cases, defects creation and register expected results.
Prepare test approach document and requirement understanding document for each release.
Attending daily calls with Stakeholders to update on issues and status of test execution.
Updating (dashboard) to all stakeholders.
Create story mapping flow chart as it was helpful during meetings, calls and presentations and saved time by providing information on flow for entire scrum.
Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
Proposed development and testing improvements to positively impact usability, function and performance.
Supported product managers and development teams across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
Collaborated with developers and project managers to assess program capabilities, features and testing demands.
Created test cases and test scripts to maintain cohesive team approach to product development.
Demonstrated new product features and functionality to clients, managers and team members.
Accomplishments
Certifications: ISTQB Foundation Level, HP ALM Certified, INS 21 Certified, Scrum Fundaments Certified.
Additional Information
Additional Information
Achievements: , Client provided a satisfaction point of 7 out of 7 for the releases delivered by our team. Received appreciation from team lead and supervisor for my contribution towards team success. Received 2 ACE awardsā Accenture Celebrates Excellence Award (an all-India level award for the best contributions across India Delivery Center) for year FY2013, FY2015. Propel Zenith Quarterly Award 2nd quarter 2014. Rising Star Award June 2013 for adapting to the new project in a brief time and performing above expectations. Three QA SME/Coordination awards (onshore) from Accenture senior management for my contribution in the Farmer's testing team.
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