Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
A highly result-driven and detail-oriented Senior Project Manager with over 15 years of Account/Project Management experience. Demonstrated track record of successfully managing the project life-cycle of small to large projects.  Expertise includes; budget/cost control, scheduling, global resource coordination and vendor & client relationship management.
  • Problem solving
  • Deadline-driven
  • Quantitative analysis
  • Quality assurance 
  • Domestic & Global research
  • Quality leadership
  • Cross-functional team leadership
  • Custom ad hoc research
I was part of a team that won a Precision Growth Award for our work and delivery of a 40-country A&U project. This project was within the top 0.1% of the best work conducted across the business. I managed all facets of the project independently while collaborating with various operation teams for optimal efficiency and meaningful insight. 
Created actionable items to improve employee satisfaction within the department. 
Created "White Papers" to increase the efficiency in the work-flow process, which significantly minimized project creep and re-work. 
Hired, trained and managed a team of successful Customer Relation Managers and Assistant Managers.
Successfully started new Market Research Division in Buffalo, NY.  Involved extensive training and management of personnel and high level collaboration efforts with internal Operations teams to get the site online.
Senior Project Manager (Multi Cultural Project Division), 01/2012 to 05/2016
Independent Bank CorporationWhite Cloud, MI,
  • Accountable for the execution of the most challenging international market research campaigns that drive analytics and customer insights. 
  • Fully execute 8-9 high complexity projects simultaneously with revenues of $300K+.
  • Responsible for overall scheduling and budget management.
  • Coordinate onshore and offshore internal resources, third parties/vendors, and data collection efforts.
  • Serve as main point of contact for internal and external clients.
  • Monitor study's progress and correct problems, act as a liaison to client to identify their needs and provide necessary deliverables.
  • Questionnaire development, tabulation and analyzing survey results.
  • Manage projects for Johnson & Johnson, GlaxoSmithKline, Microsoft, KPMG, Coca-Cola, Abbott Nutrition, and more.
  • Provide Client Service teams with pricing for various market research methodologies.
  • Mentor other team members in order to enhance their skill sets.
  • Presented TNS processes and procedures to client staff off-site.
  • Partner in the training process of Junior Project Managers.
  • Working within the MCP division has enhanced my research acumen in a variety of business sectors; healthcare, automotive, consumer packaged goods, technology, finance and more.
Project Manager (Multi Cultural Project Division), 04/2008 to 01/2012
  • Accountable for execution of international projects, regardless of methodology; from questionnaire design to reporting and analysis, including translations.
  • Coordinate with internal operation teams to ensure seamless execution in accordance with the timeline and client's expectations.
  • Conduct Budget Analysis on projects; prior to fielding, monthly during projects' life-cycle, and at project completion. Alert account director of potential overruns and provide recommendations to minimize overages. Implement course of action.
  • Manage all modes of market research across several methodologies.
  • With a great understanding of research methodologies, I am able to assist others who may have questions or are looking for best practices.
  • Areas of expertise include sampling, field management, vendor and client management, and project execution.
Project Manager (Emerging Markets Division), 01/2007 to 04/2008
  • Responsible for the seamless execution of B2B and Consumer market research campaigns on a domestic level; Online, CATI, CAPI, CAWI, PAPI, F2F. 
  • Complete project ownership from questionnaire design through back-end data processing.
  • Coordinate the work-flow process among internal operation teams; sample, programming, DP, analytics, and creative design.
  • Monitor timelines, budgets, and work-flow progress.
  • Alert account director of any potential pitfalls and provide recommendations to minimize project creep.
Account Executive / Senior Account Manager, 03/1999 to 01/2007
Marketing Systems GroupCity, STATE,
  • Responsible for the business development of new and existing clients.
  • Clients including; Market Strategies, Louisiana State University, Booth Research Services, and Delve.
  • Oversee project life-cycle from project pre-flight, including feasibility and quotation, through final client delivery.
  • Accountable for 25% of the sales effort.
  • Assist in the development of new product lines including marketing and pricing.
  • Decision maker for which vendors should be considered for partnership.
  • Provide consultation and assistance in sample design to government, social sciences, and market research companies. 
  • Utilize internal and external resources when conducting list searches. 
  • Initiated, on an annual basis the contract renewal process for 55+ licensees. 
  • Responsible for the training of new Account Managers.
Bank Manager, 06/1998 to 03/1999
Mellon Bank N.ACity, STATE,
  • Reporting structure: nine direct reports; reported to the Regional VP of Operations.
  • Increased new accounts by 30%.
  • Audit violation free within three months.
Senior Supervisor / Project Director, 08/1995 to 06/1998
V.F.I.S. Division Of ICTCity, STATE,
  • Reporting structure: 50-75 direct reports; reported to the VP of Operations.
  • Client liaison providing status reports, top line results and schedule considerations.
  • Establish quality and productivity norms/goals.
Bachelor of Science: Marketing; Management; Information Systems, Expected in 1995
La Salle University - Philadelphia, PA.
Database Management, Personnel Development, Business Development, MS Office Suite, ConfirmIt, DimNet, CFMC, Survey Reporter

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Resume Overview

School Attended

  • La Salle University

Job Titles Held:

  • Senior Project Manager (Multi Cultural Project Division)
  • Project Manager (Multi Cultural Project Division)
  • Project Manager (Emerging Markets Division)
  • Account Executive / Senior Account Manager
  • Bank Manager
  • Senior Supervisor / Project Director


  • Bachelor of Science

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