Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Area of Expertise
  • Leadership Servant
  • Conflict Resolution
  • Facilitating Massive Projects
  • Team Empowerment's
  • Interpersonal Communications
  • Technical Process Improvement
  • Product Management
  • Change Management
  • Lean Agile Methodologies
  • Emotional Intelligence
  • Expert Communicator
  • Change Management Process
  • Background in Project Management
Work History
05/2021 to Current
Senior Project Manager Wells Fargo Lawrenceville, GA,
  • Direct multiple project teams, vendors and assets to ensure timely and cost-effective sequencing and execution of critical path milestones across several inter-dependent projects within assigned program and overall portfolio
  • Establish Program Governance and Controls structures to enable effective escalation and decision-making processes.
  • Cultivate collaborative partnership among stakeholders to enable scoping, financial and resource decisions
  • Ensure project and program goals are met in areas including customer satisfaction, safety, quality, and team member performance
  • Establish and implement project communication plans, providing regular status updates to affected staff and stakeholders, including executive management.
  • Identify, document, and elevate cross-organizational and vendor-driven dependencies, and work with executives and peers across organization to develop and implement appropriate dependency management processes
07/2018 to 07/2020
Podcast Producer Dartmouth College Hanover, NH,
  • Collaborate with other media outlets to cover red carpet events and major award shows such as Black Girls Rock, 365 Black Awards, Essence Music Festival, and Triumph Awards.
  • Coordinated with producers and on-air talent to create program content, new ideas and segments.
  • Guided producers and engineers in best story development practices and sound design concepts to encourage innovation in production technique.
  • Planned video shoots in studio and remotely by managing production through stages to completion.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Developed schedules for production, editing and duplication for timely delivery.
  • Maintained project costs through careful budgeting and monitoring of expenditures.
02/2017 to 04/2021
Media Manager Fiserv, Inc. California, MD,
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Managed company social media pages and increased social media presence, monitoring user engagement.
  • Shaped strategic direction of copy by collaborating with marketing and retail partners.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
  • Developed content for press releases, websites and social media.
Expected in 01/2019
MBA: Business Administration/Innovation Management
Temple University - Philadelphia, PA
Expected in 06/2015
Master of Arts: New Media Journalism
Full Sail University - Winter Park, FL
  • Professional development completed in Project Management
Expected in 01/2013
Master of Arts: Media X Arts /Film Studies
Temple University - Philadelphia, PA
Expected in 03/2012
Bachelor of Science: Social Psychology
Delaware State University - Dover, DE

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School Attended

  • Temple University
  • Full Sail University
  • Temple University
  • Delaware State University

Job Titles Held:

  • Senior Project Manager
  • Podcast Producer
  • Media Manager


  • MBA
  • Master of Arts
  • Master of Arts
  • Bachelor of Science

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