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Senior Project Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Over 20 years of relevant experience supporting the Department of Defense (DoD) and U. S. Coast Guard (USCG); offering years of success leading all phases of diverse health care support projects. *Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. *Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. *Project management; able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
Education and Training
George Mason University Fairfax, VA Expected in 1992 BA : Economics - GPA :

Economics

, Expected in PMI-Certified Project Management Professional (PMP), active member since 2007 : - GPA :
Skill Highlights
  • Project Management:
  • Stake Holder Management
  • Helpdesk Coordination
  • Systems Engineering
  • System Migrations/Integrations
  • Enterprise Implementations
  • IT Project Lifecycle:
  • Requirements Analysis
  • ROI Analysis
  • Costing & Budgeting
  • Project Scheduling
  • Testing/QA/Rollout/Support
  • Value-Added Leadership:
  • Cross-Functional Supervision
  • Team Building & Mentoring
  • Client Relations & Presentations
  • Business & IT Planning
  • Staffing management ability
  • Government relations knowledge
  • Personal and professional integrity
  • Staff training and development
Professional Experience
Honeywell - Senior Project Manager
Woonsocket, RI, 1995 - 01/2016
  • Responsible for program management and technical leadership of Military Health Systems IT projects for the Department of Homeland Security (U.S.
  • Coast Guard) and Department of Defense.
  • Lead system implementations including defining scope, requirements gathering, analysis, developing design, selecting and acquiring tools and technologies.
  • Oversee and directed the activities of two heathcare full life-cycle projects to include supporting system engineering, software development, training and implementation teams and medical coding staff.
  • Manage help desk and engineering support work performed by sub-contracted vendors.
  • Ensure security and availability of systems, networks and data at all times and all points in the project life cycle by constantly monitoring, analyzing and enhancing information systems policies, procedures and tools.
  • Prepare statements of work, and respond to customer requests for proposal.
  • Manage time-and-materials, cost-plus and fixed-price task orders, including earned value (EVMS) and performance-based contracts.
  • Travel to over 33 Coast Guard clinics to direct training for over 300 clinic providers and corpsmen.
Alorica Inc. - Training Manager
San Antonio, TX, 2002 - 2009
  • Lead CHCS management and implementation support at over 40 USCG clinics.
  • Used my extensive knowledge of USCG business practices and its unique CHCS multiple time zone configuration to collect data, file and table, schedule maintenance, and allocate resources.
  • Served as primary implementation point of contact (POC) for technical, functional, and operational coordination with contracting officer (CO) and contracting officer's representative (COR).
  • Organized and interfaced with customer regarding implementation and training strategies.
  • Interfaced with clinic personnel levels and handled issues related to day-to-day CHCS operations.
  • Provided Tier 2 help desk and troubleshooting support for calls related to CHCS and PGUI.
  • Provided ongoing site support, maintained updated materials for use in training, and acted as a liaison between the Coast Guard and Military Health System (MHS) PGUI Tier 3 help desk.
  • Managed team of 20 trainers providing CHCS training at 42 USCG clinics during transition from DoD MTFs to USCG's own platform.
  • Coordinated training for more than 350 USCG users during PGUI training for 42 clinics.
Alorica Inc. - Training Manager
Saraland, AL, 2000 - 2002
  • AMEDD, Business Process Re-engineering (BPR), Training Manager II- Scheduling and Resource Manager: Developed BPR model for worldwide implementation at MTFs.
  • Provided advice and consultative services at strategic and operational levels regarding healthcare delivery processes.
  • Served as coordinator for NCAP managed tasking, timelines, schedules, and work activities.
  • Lead team of 42 implementation specialists, including site managers, system specialists, and associate managers to successfully implement BPR model.
  • Researched site issues and provided technical guidance to resolve problems quickly and adequately.
  • Served as first line manager to functional team leads and implementation specialists within the group, interfacing with external customer to conduct needs analysis; establishing training requirements; and planning, writing, and conducting internal training sessions.
  • Was responsible for establishing, planning, and coordinating comprehensive schedule for the Implementation and training team.
  • Attended weekly and monthly meetings and interfaced with CO and COR to ensure accuracy of schedules.
  • Coordinated communication efforts and apprised management of schedule changes with potential negative impacts on contracted commitments.
  • Technical resource for implementation specialist and escalation point for customer concerns.
  • 1995-2000, DoD, CHCS Functionality, Implementation Specialist-Project Integration and Scheduling Analyst: Served as functional team leader for five CHCS functionality projects overseeing 10 implementation specialists.
  • Was responsible for providing end-user training for nine CHCS software upgrades, including conducting functional and technical training in Workload Assignment Module (WAM) and Access to Care (ATC) 4.603 upgrades for the Tricare MTFs worldwide.
  • Implemented and supported the following subsystems: Patient Appointment and Scheduling (PAS), Patient Admission and Disposition (PAD), Managed Care Program (MCP), Medical Record Tracking (MRT), LAB, Pharmacy, Common Files (CFs), and Ambulatory Data System (ADS).
  • Created courses.
  • Organized, developed, and customized training.
  • Provided ongoing Implementation Specialist Education Course (ISEC) for new hires and current team members.
  • Served as resource consultant and technical advisor to Product Support Center, testing, site staff, and other company team members providing functional information and training.
  • Trained and assisted with hospital database file and table build.
  • Performed troubleshooting for site functional coordinators and trainers to achieve system integrity.
  • Prepared and documented weekly and monthly reports for implementation and site team members.
  • Developed and facilitated project schedules.
  • Updated hardware, software, and miscellaneous installations at 140 MTFs as project integration and scheduling analyst.
  • Performed weekly time analyses and ran other programs in Open Plan.
  • Performed thorough quality assurance review of client reports, ensuring that employment changes were accurately identified and provided.
  • Supported contractors to resolve and clarify schedule concerns.
Ally - Analyst
Troy, MI, 1994 - 1995
  • DoD, DDG 51 Class Shipbuilding, Schedules Analyst: Maintained, implemented, and distributed DDG 51 Class Shipbuilding Schedules in accordance with USN's Aegis implementation directives.
  • Validated updated schedule for accuracy against designated change documents and submitted preliminary schedules to project and program manager ship (PMS) auditor for review.
  • Conducted special studies and analyses for PMS 400 D/G.
Skills

ADS, Analyst, BPR, Budgeting, Business Process Re-engineering, clarify, hardware, consultant, contracts, Costing, client, Client Relations, database, delivery, engineering support, Functional, help desk, information systems, Team Building, Leadership, team leader, schedule maintenance, materials, medical coding, meetings, Mentoring, Access, MCP, 2000, needs analysis, Enterprise, networks, Open Plan, personnel, policies, Presentations, processes, program management, Project Management, proposal, quality assurance, QA, Requirements Analysis, requirements gathering, Scheduling, software development, strategic, Supervision, Systems Engineering, system engineering, user training, technical training, troubleshooting, unique, upgrades

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Resume Overview

School Attended
  • George Mason University
Job Titles Held:
  • Senior Project Manager
  • Training Manager
  • Training Manager
  • Analyst
Degrees
  • BA
  • PMI-Certified Project Management Professional (PMP), active member since 2007