Senior Project Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Senior Project Manager and Certified Scrum Master with more than 15 years of global experience in Project Management and 22 years of IT experience. Bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $35 Million. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.
  • Project planning
  • Collaboration
  • Contract development and management
  • Issue and conflict resolution
  • Project goals and milestones
  • PM Methodologies
  • Agile Scrum (both Distributed Scrum, and collocated team)
  • Agile KNBAN for Production Support
  • Waterfall Methodology
  • Lean Six Sigma
  • Tools:
  • MS Project
  • Rally / CA Agile Central
  • Jira : Agile Project Management Tool
  • Mural : digital workspace for visual collaboration
  • WebSphere Business Modeler
  • Share Point
  • Service Now
  • HP Quality Center
  • Estimation process using
  • Estimation Poker,
  • IBM's QMS (Quality Management System)
  • Function Point / Story Point Estimation
  • Automation
  • RPA (Robotics Process Automation) using Automation Anywhere and Blue Prism
  • Cognitive Automation
  • Selenium (Test Automation)
  • Dev Ops etc.
  • Sonar (source code analyzer)
  • Java Full Stack
  • Java Script
  • Dot Net
  • BPM (IBM WebSphere BPM)
  • Mainframe Assembler
  • TPF , MVS and Z-OS
  • HTML
  • MS SQL
  • Oracle
  • Etc.
  • Agile, Approach, Architect, Articulate, Automation, Budgets, Budget, Business Development, Capacity planning, Client server, Coaching, Interpersonal skills, CA, Conflict resolution, Continuous improvement, Contracts, Cost Reduction, Clients, Client, Client Relations, Delivery, Directing, Senior management, Financial, Financial Management, Functional, Help Desk, HP, HTML, HR, IBM, MVS, IBM WebSphere, WebSphere, Java, Java Script, Leadership, Mainframes, Mainframe, Managing, Meetings, MS Project, Negotiations, Communicator, OS, Operations Management, Oracle, Performance Management, Personnel, Presentations, Prism, Problem-solver, Program Management, Progress, Project Management, Project planning, Proposal, Quality, Quality Assurance, Quality Management, Robotics, Sales, Six Sigma, Service level agreements, Software Development, MS SQL, Staff development, Staff Training, Strategic, System design, System analysis, TPF
09/2005 to Current
Senior Project Manager Honeywell West Columbia, SC,
  • Skills in Program / Project Management, Software Development and Business Development across multiple industry domains.
  • Experience in end to end process automation using RPA and Cognitive Help Desk.
  • Delivered large, complex, high budget, high risk multi million and multi-year projects.
  • Proven skills in directing full cycles for complex, multisite, multivendor programs and initiatives.
  • Drove Agile technical projects spanning multiple business divisions and representing $15 Million in potential new revenues.
  • Excels in working with client teams to define strategies and requirements, architect solutions and deliver new functionality that meet business needs.
  • Strong experience in managing all phases of the software development lifecycle, primarily involving the development of applications based on web, client server and mainframes technologies.
  • Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements and business problems and design/implement innovative custom solutions.
  • Collaborate with project sponsor, senior management and stakeholders.
  • Development and implementation of leading practices for project management and communications.
  • Tracking of Project progress, Status update, Estimation and funding approval.
  • Define and maintain delivery schedule.
  • Monitored internal financial budgets to measure against projections.
  • Provide executive oversight for multiple projects and ensure successful completion of the projects within the approved budget and enable smooth execution and implementation of projects.
  • Managed multiple project teams engaged in web and Mobile development in cross-functional environment to reach project success.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Brought in additional project personnel and resources to meet demands.
  • Lead and guide the team and set out performance parameters/deadlines; hold review meetings and monitor the progress of the project as per schedule and ensured timely completion and delivery of the project.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Review and report weekly and monthly operational and strategic status, trends, highlights and lowlights to all stakeholders.
  • Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, and technical/engineering teams; adept at delivering presentations and demos.
  • Conceptualize and implement strategies for growth of business opportunities and achieve consistent profitability and bottom-line profitability through effective program management.
  • Ability to deliver substantial revenue, productivity, and quality improvements through well-managed, on-time projects.
  • Particularly strong in staff development, including training, coaching and evaluation.
  • Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by, external dependencies and potential roadblocks.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Facilitated deployment of service delivery by supporting sales team with key client insight throughout opportunity assessment and proposal phases.
  • Core competencies include, Cost Reduction & Avoidance, Operations Management, Staff Training & Development, Multi-Site Programs, Key Program Management, Client Relations & Negotiations, Quality Assurance, Budget & Financial Management, and Performance Management, HR Functions / issues.
10/2002 to 09/2005
Senior Software Engineer Gigya La Crosse, WI,
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Built airline reservation system software using mainframe assembler and TPF.
  • Mentored and developed junior developers and engineers to increase productivity.
  • Oversaw 10-person team working on $10 million project for large-scale GDS (global distribution system) for Travel industry.
  • Worked closely with development team members to identify and remove software bugs.
  • Formed dynamic team of software engineers to implement tiger team approach to critical issues affecting production.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Met with stakeholders, contractor product teams and customers throughout system development life cycle.
  • Created technical workflows to support education and training of newly hired employees.
04/1999 to 08/2002
Software Developer Lee Transervices, Inc. City, State, India
  • Conducted full life-cycle software development in multiple software environments.
  • Performed functional, non-functional, regression and performance tests for updated systems.
  • Documented technical specifications and project testing methods for future reference and other assignments.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Designed user-friendly software interfaces to simplify overall management.
Education and Training
Expected in 1999
Master of Science: Information Technology
IIPS - Indore, MP
  • Agile Trainer and Coach on Scrum Methodology.
  • Improved delivery of Services by introducing Agile Methodology (Scrum and Kanban), realizing overall increase in customer satisfaction and cost efficiency.
  • Improved delivery using '5 why' approach of turning a deep red project with SLO Variance of 124% to green in 6 months, reducing the SLO Variance to 4%, realizing overall increase in customer satisfaction and cost efficiency.
  • Created highly effective new process of mail categorization that significantly impacted efficiency and improved operations and Reduced the cost of 7 human resources till end of the project.
  • For one of my projects Level 1 production support team received approximatly17K mails every month, which involved huge number of Man Hrs.
  • Thus cost, I analyzed all the email's and bucketed them in different buckets, to my surprise only 30% of the emails needed action and rest were system warnings, notifications, alerts, reminders etc.
  • Based on the Content, Subject, Sender, etc.
  • I build the mail rules to move all non-actionable mails to different folders, which can be reviewed at later period as required.
  • This was huge saving as we reduced 7 Man months every month going forward.
  • Consistently maintained high customer satisfaction ratings.
  • Introduced BPM / SOA Architecture and created blueprint of architectural decisions on BPM / SOA for a major Banking Industry Client.
  • Delivered 7 risk rating project with flying colors on schedule and within budget, and earner high customer satisfaction and bagged new projects based on performance and customer relationship.
  • Represented my projects in ISO Audits for Project Management Process, Data Security and Planning and Business Continuity Planning and case out with Zero Non Compliances in each of them.
  • Recognized as Best People Manager in the year 2011 for outstanding performance and team contributions.
  • Certifications.
  • Scrum Master Certification , from Scrum Alliance - 2015.

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  • Senior Project Manager
  • Senior Software Engineer
  • Software Developer
  • Master of Science