Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dynamic & Versatile professional with 5+ year exposure and experience into project management ranging from inception through monitoring and closing to deliver projects that exceed expectations on time and with in budget.

  • Strategic Planning & Analysis
  • Complex Project Delivery
  • Process Optimization & Operation management
  • Stakeholder Management
  • Capacity Planning & Forecasting
  • Vendor Management
  • Team Management
  • Problem Solving
Senior Project Manager, 05/2021 to Current
MaceRaleigh, NC,

Risk and Compliance Project Manager

  • Establishing and Implementing project plans for multiple projects with varying complexities in respect to Risk and Compliance Division of Microsoft.
  • Working on EGRC tool automation improvisation for security exception.
  • Crafting workflow for security Exception program/process for Microsoft security.
  • Developing and maintaining program documentations, such as Visio charts, workflow, road map, weekly reports etc for senior leadership and stakeholders.
Project Leader, 06/2016 to 02/2020
HondaMarysville, OH,

Project for CISCO - Global

  • Planned and orchestrated multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Successfully completed router replacement project for global locations on behalf of Cisco.
  • Constructed project plans and timelines, executed workflow and personnel and achieved completion deadlines on or before schedule.
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Core Expertise in managing IT Infrastructure and Telecom Projects.
  • Excellent communicator, leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
  • Good Experience in Project Governance & Implementation, Creation of Project Plan, Maintain the Risk Register, Project Tracking & Reporting, Vendor Management, Change Management, Project Communications and Scheduling to ensure a high-quality of service delivery.
  • Headed delivery team of 12 members for Global CISCO router replacement. Consistently met deadlines with team achieving commendations
  • Clearly communicated problems and progress to upper management via engaging & artful presentation.

Project for Royal Bank of Scotland

  • Successfully Completed Transition and Transformation of RBS for 1400+ Branches( UK & Scotland locations).
  • Strategized end to end projects delivery from kick off to customer acceptance and closure report.
  • Executed & provided technical guidance / support to the project team; defining suitable methodology to undertake the project with the available inputs for the requisite output.
  • Supervised delivery team of 16 members. Responsible for allocating delivery and support resources for T&T team and maintaining communications with key stake holders and direct customer.
  • Acted as change owner in case of any change in the network environment for any customer, ensuring successful release and rollback in case of failed implementations.
  • Perform root cause analysis and maintain lessons learnt database for failed implementations.
  • Initiated and supervised escalation and expedite process in case of potential and critical business need.
  • Established SOP and trainings for new team members after successful pilot testing.
  • Well versed with Microsoft Excel, Smartsheet & Microsoft Project.

Other Projects :

  • Led marketing operations for a newly coined project management capability. Accountable for increasing customer awareness and driving internal communications in order to achieve business goals.
  • Successfully delivered LAN/WAN, Wi-Fi, Firewalls, VPN & MPLS for Lloyds Banking Group.
  • Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Constructed customer-facing content to help prospective clients understanding the value of the Mig COE.
  • Organized monthly All-Hand meeting for Project Management vertical with operations and senior management.
  • Actively Involved in event management. Hosted BT Annual Function, cricket and tennis tournaments.
Customer Relationship Executive, 02/2013 to 06/2014
Sobtis Buildwell Ltd.City, STATE,
  • Client handling, planning and implementation of strategies for better results; progress reporting, customer relationship and retention management.
  • Formulated, directed and coordinated marketing activities and policies to promote products and services, worked for advertising and promotion managers.
  • Managed content strategy, communication style, and controlled the execution of calendar content.
PGDM : Marketing & International Business, Expected in 05/2016
India - ,
Bachelor of Commerce: , Expected in 05/2014
India - ,

Certified PRINCE2 Agile Practitioner

PMP Trained

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