Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
SENIOR PROJECT MANAGER/PROGRAM MANAGER with 15 years of experience in project scheduling, cross-functional team leadership, data analyses, and strategic planning, leveraging a strong background in information technology (IT) and Agile/Waterfall methodologies to provide technical leadership in fast-paced environments. Driven leader with a proven record of executing projects to meet deadlines and achieve stakeholder satisfaction, using technical acumen and emotional intelligence (EI) to bolster team performance, and produce high quality deliverables.
  • Project Management
  • Agile Methodologies/Scrum
  • Scope & Scheduling
  • Data Analysis
  • SDLC Processes
  • Stakeholder Relationships
  • Data Analytics
  • Cost Savings
  • Enterprise Software
  • Microsoft Project
  • Clarity PPM
  • JIRA
  • Confluence | Microsoft Office Suite
  • Rational Rose
  • ETL: Informatica
  • Data Stage | OS: Windows NT/2000/XP
  • HP-UX
  • Sun Solaris
  • Programming Languages: VB.Net
  • JavaScript
  • C
  • Java
  • C++
  • C#
  • HTML
  • UNIX Shell Script
  • OLAP/Reporting Platforms: Hyperion | Environments: Visual Studio.NET
  • Queryman
  • Eclipse
  • Databases/RDBMS: MySQL
  • Oracle 10g/9i
  • DB2
  • Teradata
  • SAS
  • Erwin | Design Platforms: RUP
  • Visio
  • NET, Accounting, Billing, Business intelligence, C, Call center, Change agent, Customer relationship management, Customer service, Data Analysis, Data warehousing, Delivery, Disaster Recovery, E-mail, ETL, HTML, DB2, Java, Leadership, C#, Microsoft Project, Windows NT, Enterprise, OS, Personnel, Pricing, Program Management, Project Management, Quality assurance, Rational Rose, Real-time, RUP, SAS, SDLC, SMS, Staffing, Teradata, UNIX, Upgrade, Visual Studio
  • VB.Net, Agile, Budgeting, Business process, C++, Capacity planning, CRM, Customer satisfaction, Customer care, Databases, MMS, Direction, Eclipse, Erwin, HP-UX, Hyperion, Informatica, JavaScript, LINUX, Microsoft Office Suite, 2000, MySQL, OLAP, Oracle, POS, Processes, Programming, Quality, QA, RDBMS, Reporting, Sales, Scheduling, Script, Sun Solaris, User support, Troubleshooting, UNIX Shell, Visio, Workflow
11/2019 to Current Senior Project Manager Motorola Solutions | Clackamas, OR,
  • Data Center Decommissioning project.
  • Overall planning and execution decompressing of data center.
  • Responsible for prioritizing efforts.
  • Responsible for resource allocation and capacity planning.
  • Coordination with multiple LOBs, platform and infrastructure and production support teams.
  • Creating program communications for various stakeholders including LOB leaders and platform owners.
  • Environment: Project/Program Management, Platform support.
12/2016 to 12/2016 Senior Project Manager Motorola Solutions | Columbia, MD,
  • Standing up a brand new Data Center for Delta’s Disaster Recovery.
  • Provides direction and leadership to project team members for medium to-large sized application and/or infrastructure projects that are moderate to high complexity.
  • Ensures project results contribute positive business value and meets agreed upon scope, cost, schedule and quality business results.
  • Acts as a change agent for Delta IT, provides program / project management methodology fundamentals and expertise.
01/2012 to 01/2015 Project Manager Toll Brothers | Lake Oswego, OR,

· Managed multiple project teams ranging from 20-100+ developers, architects, quality assurance (QA) personnel, and business analysts, maintaining project scope, scheduling, and resources.

· Enhanced the inbound customer care channel by leveraging centralized automated real-time decisioning, improving customer satisfaction and team performance.

· Trained five individuals in project management methodologies, including mainly Agile.

· Spearheaded the redesign of a confirmation letter workflow to improve customer communications, reduce annual costs by $6.9M, and reduce processing time from three days to 12 hours.

· Led an enhanced data alerting and self-provisioning initiative to enable customers to upgrade their data plan via text message, accounting for 40% of monthly data step ups.

· Developed a campaign to allow customers to auto-enroll to paper-free billing, pushing paper-free billing from 40% to 55%, saving $2.7M each month for customer accounts.

· Migrated the complex global pricing structure from a legacy platform to a newer platform.

· Rolled out a company-wide price plan restructuring initiative to improve customer retention.

· Synthesized and analyzed customer relationship management (CRM) data from the warehouse to drive proactive customer service support and improve call center efficiency.

Analyzed business needs, determined project requirements, and ensured on-time delivery (OTD) by implementing reporting metrics and process improvements

12/2003 to 12/2009 Developer Cognizant Technology Solutions | Gladstone, NJ,
  • Played an instrumental role in developing key projects to improve the customer experience and airline operations, using C++ , Java, C# and data warehousing skills to conduct analyses.
  • Designed and delivered software for fraud prevention by blacklisting fraudulent travel agencies to minimize Delta’s system vulnerability.
  • Developed software for handheld point-of-sale (POS) devices for airplanes, streamlining the sales process for meal and beverage purchases.
  • Reduced the lost luggage rate for the airline by implementing a baggage tracking system.
Education and Training
Expected in Bachelor of Business Administration (BBA) | Computer Information Systems Georgia State University, Atlanta, GA GPA:
Activities and Honors

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School Attended

  • Georgia State University

Job Titles Held:

  • Senior Project Manager
  • Senior Project Manager
  • Project Manager
  • Developer


  • Bachelor of Business Administration (BBA)

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