Objective: Innovative Sr. Project Manager bringing 28 years of success in directing new product launches, managing various contracts, instituting cost and schedule controls and establishing best practices.
Budgeting and forecasting
Customer relations specialist
Unsurpassed work ethic
Microsoft Office Suite expert
Management information systems
Project development and lifecycle
|Skills||Experience||Total Years||Last Used|
|Microsoft Office Suite||Advanced||28||2013|
Improved customer satisfaction ratings by 50% by implementing a new user-friendly interface to the online banking system.
Conceptualized and launched the Targeted Offers marketing campaign, which led to a 35% increase in product sales.
Implemented the National Migration program which changed customers from individual pricing of products to a tiered pricing structure based on products held by the customer.
Sr. Project Manager for the Modeling, Testing and Data Management area of the bank utilizing Waterfall and Agile Project Management processes.
Managed a project budget of $3.5 million dollars.
Performed Business Analyst functions including requirements gathering and documentation, risk identification and mitigation, testing and documentation of test results.
Implemented a reporting system whereby the Bank can properly track the offers it makes to customers throughout the various business channels and the success of those offers.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Defined project deliverables and monitored status of tasks.Delivered status reports to stakeholders for budgeting and planning purposes.
Collaborated with cross-functional teams to draft project schedules and plans.
Monitored costs, timescales and resources used to remain within +-3% of budget.
Monitored team progress and enforced deadlines.
Served as the single point of contact for project scheduling and changes.
Developed slideshows and other forms of media to present project progress to the executive team.
Updated and managed 3 project databases.
Executed proof of concept implementations to validate product feasibility.
Implemented the OMNI Fraud Enhancements project which brought efficiencies in associate time and processing to the OMNI Fraud system.
Managed the testing efforts for the Merrill Lynch Rewards Enablement project.
Implemented the Reg Z Adequate Claim Investigation project for Card Services Technology which keeps the bank in compliance with OCC mandates.
Implemented the OMNI Unfair and Deceptive Practice Act (UDAP) project bringing the Fraud/Credit systems into compliance with new Federal policy just enacted.
Managed the move of the company infrastructure to Peak 10 utilizing Cisco ASA 5505 routers, Cisco 3750 switches, as well as Dell servers to facilitate our BackInTheBlack system.
Managed the switch with outside vendors from T1 to VPN establishing faster throughput for our customers.
Managed multiple client relationships and development efforts for BackInTheBlack software for the mortgage industry.
Assist in overseeing the production support desk in assuring all service level agreements are met.
Conduct Business Requirements gathering and Process flow meetings.
Managed 10 projects with budgets ranging from $10,000 to $250,000 all coming in on-time and under budget.
Managed multiple large projects including co-management of a two year $200 million data conversion for MBNA credit card and marketing data to the Bank of America format.
Managed the implementation of Shopsafe. This project allowed the customer to utilize a pseudo number instead of their credit card number when making online purchases.
Managed the Credit Line increase project for online banking. This allowed the customer to request credit line increases from within online banking. The result was a 350% increase in credit line increase requests.
Managed software development team consisting of JAVA, C++ and DBA developers.
Implemented Six Sigma processes to ensure that marketing strategies would remain consistent with information that was sent to the customer in their statements as well as reformatting of this and credit card statement data to the Bank of America format; This was the largest data migration of transactional records in banking history.
Managed the online-banking portion of a $250 million project merging US and UK code into one single code base.
Created and managed a Systems Integration testing team for Corporate Operations and Fulfillment's credit card legal disclosures development team.
Educated team on project methodology and the creation and execution of test plans.
Coordinated testing with Disclosures testing area.
Coordinated weekly meetings to update senior management of ongoing projects within Corporate Operations.
Managed a team of 10 web developers and interfaced extensively with business units to successfully implement all initiatives using SDLC methodologies.
Created and managed a testing team that interfaced with the business units during SIT and UAT testing of various initiatives.
Developed prescription information leaflets for USP (United States Pharmacopeia) detailing medications use and their side effects for national pharmacies.
Redesigned the Procter and Gamble Cosmetic Distribution Center utilizing C++ and PLC coding logic to enhance throughput of cosmetics distribution and packaging.
Managed the Y2K Technology assessment for all Tribal Colleges and Universities in the United States and providing reports to the US Government to provide appropriate funding for Y2K upgrades to the universities.
Member, Baltimore Chapter - Project Management Institute North American Handicapped Riders Association Jarrettsville Volunteer Fire Company Registered Leader Boy Scouts of America
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