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senior project manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Senior Project Manager with over 12 years experience working with Fortune 100 clients, bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with annual revenue of $40 million dollars. Highly adaptable professional with varied experience ranging from managing front line employees to C level round table discussions and presentations.

Skills
  • Project Planning
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Team Leadership
  • Team Collaboration
  • Stakeholder Relations
  • Project Goals and Milestones
  • Creative Thinking
  • Conflict Resolution
Experience
Senior Project Manager, 06/2023 - Current
Caci International Inc. , ,
  • Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Managed multiple project teams engaged in AI development in cross-functional environment to reach project success.
  • Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
  • Identified project needs by reviewing project objectives and schedules.
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Developed and updated project plans to document objectives, technologies, schedules and funding.
  • Created project status presentations for delivery to customers or project personnel.
  • Proposed, reviewed and approved modifications to project plans.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
Senior Digital Program Manager, 05/2014 - 07/2023
Transdevna , ,
  • Remote – Lead and manage a team for Enterprise Sales programs focused on eCommerce, conversion, and incrementality.
  • Received 3 separate promotions to positions of increased responsibility based on proven results.
  • Develop and execute a success strategy to optimize the customer lifecycle and proactively grow strategic enterprise accounts.
  • Monitor adoption and utilization trends and identify ways to increase product engagement, increase customer retention and advocacy, mitigate churn, and expand revenue.
  • Accelerated overall growth by effectively quadrupling account portfolio value from $5M to $10M, to $40M over the course of 12 months.
  • Provide executive sponsorship for program expansion rollouts via regular communication, executive business reviews, governance, and thought leadership.
  • Spearheaded Artificial Intelligence programs while serving as primary contact for client and acted as voice of customer and drive valuable feedback back into product teams and Nuance ecosystem.
  • Partner closely with Sales and C Level Leadership (and other cross functional partners) in identifying account growth opportunities, preparing executive proposals, and taking on key initiatives to maximize retention, growth, and customer satisfaction goals.
  • Conversion optimization and testing including A/B testing and Business Rule implementation.
  • Strategy – Manage Professional Services projects utilizing Salesforce, including SOW creation, budgeting, and tracking commitment hours to ensure time is utilized efficiently.
  • Established operational priorities to meet contractual requirements on time and within budget.
  • Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
Lead Operations Supervisor, 08/2011 - 05/2014
Nuance Communications (Formerly TouchCommerce Inc) City, STATE,
  • Facilitate all Operations job duties with respect to company policies and client specific metrics for over 150 active employees for a variety of diverse and demanding clients.
  • Responsible for issuing all sales and customer service coaching while efficiently ensuring all agents’ understanding of performance expectations as well as using Adult Learning Principles to train agents on new and updated project specific information.
  • Partner with Quality Assurance team to maintain all client required quality metrics including chat transcript compliance and Customer Satisfaction Survey results in conjunction with all sales and customer service coaching.
  • Frequently perform analytics on data collected within chat transcripts to provide customer feedback to clients regarding current promotions and to provide an operations perspective on customer behavior when shopping online.
  • Maintain constant communication with leadership teams and other departments to ensure consistent messaging.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Provided leadership to ~100 employees through coaching, feedback and performance management.
  • Formed and sustained strategic relationships with clients.
Education and Training
: , Expected in
-
University of Utah - Salt Lake City, UT
GPA:
Status -
Languages
Hungarian :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • University of Utah

Job Titles Held:

  • Senior Project Manager
  • Senior Digital Program Manager
  • Lead Operations Supervisor

Degrees

  • Some College (No Degree)

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