Executive IT manager with years of experience managing
large-scale teams and numerous technical processes that have resulted in
on-time, within budget project completion. Adept at managing diverse
individuals and functions and complex processes in fast-paced, high-stakes
environments. Possesses an in-depth understanding of the project development
lifecycle and valuable project management techniques, with a consistent track
record of setting goals and timelines that enable stakeholders to achieve
Word, PowerPoint, Excel, SharePoint, Visio, and other MS applications
Configuration Management within an IT organization
LAN design for VoIP deployments
Remedy and ITSM support
Familiarity with mobility technology, cellular, paging, iPhones, and iPads
Familiarity with IT systems engineering principles and concepts
PKI and certificates
Hospital Corpsman, US Navy, seven years of experience, Medical Retirement Honorable.
Organizer - Team Client Services, American Heart & Stroke Associations.
Project Management Professional.
Diving Rebels, scuba diving club.
02/2016 to Current
Senior Project ManagerMirGroup － Fort Worth, Texas
with a broad experience in the telecom business, experienced in leading and handling large scale projects in multi-functional areas and global basis, managing $50-$100 Million budget projects.
Delivered projects on time and according to specifications by mitigating risk, managing change requests, forming action plans, and monitoring quality.
Maintained a consistent culture of customer satisfaction by addressing customer needs and concerns in a consistent/timely manner through frequent communication using multiple communications modalities, user installations, configurations, upgrades, and migrations by identifying problems, verifying issues, and implementing/documenting resolutions.
Secured timely/accurate project deliverable by collaborating closely with key internal and external stakeholders about project scope expectations.
02/2012 to 02/2015
Service Delivery ManagerVERIZON/Terremark － Grapevine, Texas
Fostered the success of technical projects by providing cross-functional leadership, overseeing technical and operational relationships while managing all phases of project lifecycles.
Bolstered performance by coaching, mentoring, and supervising staff.
Drove process improvements by engaging in requirements gathering, change management, final implementation, and follow-up.
Grew profit by coordinating four accounts representing $5-$10M in annual client revenue.
Resolved critical technical issues by serving as the single point of contact.
02/2012 to 02/2012
IT Operations ManagerQuickOffice － Plano, Texas
Supervised the comprehensive organizational change initiative for the IT department at an international software manufacturing company.
Aligned IT and corporate objectives/strategies.
Planned and prioritized projects.
Directed design, development, and integration of technology solutions.
Supervised a staff of 5.
Formulated and implemented policies and procedures.
Managed IT security, corporate phone systems, and internal help desk functions.
Improved efficiency and reduced costs by upgrading entire phone system, replacing network hardware, and implementing VMware servers with redundant backups.
Moved all servers to data warehouse configuration.
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Companies Worked For:
University of Phoenix
University of Phoenix, E-Learning
Job Titles Held:
Senior Project Manager
Service Delivery Manager
IT Operations Manager
Technical Manager/ Engineer
Masters of Science : Information Technology Bachelor of Science : Information Technology
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