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Senior Project Manager Resume Example

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SENIOR PROJECT MANAGER
Summary
Executive IT manager with years of experience managing large-scale teams and numerous technical processes that have resulted in on-time, within budget project completion. Adept at managing diverse individuals and functions and complex processes in fast-paced, high-stakes environments. Possesses an in-depth understanding of the project development lifecycle and valuable project management techniques, with a consistent track record of setting goals and timelines that enable stakeholders to achieve objectives.
Highlights
  • Word, PowerPoint, Excel, SharePoint, Visio, and other MS applications
  • Configuration Management within an IT organization
  • LAN design for VoIP deployments
  • Strategic Planning
  • Systems Development
  • Audit Management
  • Coordinating Projects
  • Account Management
  • ITIL Methodologies
  • Risk Assessment
  • Remedy and ITSM support
  • Familiarity with mobility technology, cellular, paging, iPhones, and iPads
  • Customer Expectations
  • Budget Management
  • Vendor Management
  • Project Management
  • Profitability
  • Familiarity with IT systems engineering principles and concepts
  • Active directory/LDAP
  • PKI and certificates
  • Linux
Accomplishments
  • Hospital Corpsman, US Navy, seven years of experience, Medical Retirement Honorable.
  • Organizer - Team Client Services, American Heart & Stroke Associations.
  • Fedora Ambassador.
  • Freemason.
  • Project Management Professional.
  • Freecodecamp.
  • Project Aware.
  • Diving Rebels, scuba diving club.
  • Private Pilot.
Experience
02/2016 to Current
Senior Project Manager MirGroup － Fort Worth, Texas
  • with a broad experience in the telecom business, experienced in leading and handling large scale projects in multi-functional areas and global basis, managing $50-$100 Million budget projects.
  • Delivered projects on time and according to specifications by mitigating risk, managing change requests, forming action plans, and monitoring quality.
  • Maintained a consistent culture of customer satisfaction by addressing customer needs and concerns in a consistent/timely manner through frequent communication using multiple communications modalities, user installations, configurations, upgrades, and migrations by identifying problems, verifying issues, and implementing/documenting resolutions.
  • Secured timely/accurate project deliverable by collaborating closely with key internal and external stakeholders about project scope expectations.
02/2012 to 02/2015
Service Delivery Manager VERIZON/Terremark － Grapevine, Texas
  • Fostered the success of technical projects by providing cross-functional leadership, overseeing technical and operational relationships while managing all phases of project lifecycles.
  • Bolstered performance by coaching, mentoring, and supervising staff.
  • Drove process improvements by engaging in requirements gathering, change management, final implementation, and follow-up.
  • Grew profit by coordinating four accounts representing $5-$10M in annual client revenue.
  • Resolved critical technical issues by serving as the single point of contact.
02/2012 to 02/2012
IT Operations Manager QuickOffice － Plano, Texas
  • Supervised the comprehensive organizational change initiative for the IT department at an international software manufacturing company.
  • Aligned IT and corporate objectives/strategies.
  • Planned and prioritized projects.
  • Directed design, development, and integration of technology solutions.
  • Supervised a staff of 5.
  • Formulated and implemented policies and procedures.
  • Managed IT security, corporate phone systems, and internal help desk functions.
  • Improved efficiency and reduced costs by upgrading entire phone system, replacing network hardware, and implementing VMware servers with redundant backups.
  • Moved all servers to data warehouse configuration.
02/2009 to 02/2012
Technical Manager/ Engineer AVAYA － Highlands Ranch, Colorado
  • Managed and administered the operational activities of the Help Desk Department comprised of 20 employees.
  • Directed the successful handling of 500 cases daily in a multiplatform, diverse system environment by coaching/leading cross-functional teams and coordinating strategic planning.
  • Improved profitability and customer satisfaction by effectively managing all project phases.
  • Leadership Award for outstanding performance/leadership & skillful project management.
  • Established and managed communication plans and operational policies while also monitoring and reporting on key performance metrics.
02/2007 to 02/2009
Sales Engineer Avaya － Highlands Ranch, Colorado
  • Strengthened customer relationships by providing post-sales support of hardware systems, sub-systems, and applications using telephone/remote diagnostic capabilities.
  • Solved issues regarding complex customer/client installations, configurations, upgrades, and migrations by identifying problems, verifying issues, and implementing/documenting resolutions.
  • Delivered projects on time and according to specifications by mitigating risk, managing change requests, forming action plans, and monitoring quality.
  • Maintained a consistent culture of customer satisfaction by addressing customer needs and concerns in a consistent/timely manner through frequent communication.
Education
2007
Masters of Science: Information Technology University of Phoenix Information Technology 3.46
2005
Bachelor of Science: Information Technology University of Phoenix, E-Learning Information Technology 3.18
Skills
  • Sales Software: Salesforce.com, TapScan
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
  • Account Management
  • Budget Management
  • Change Management
  • Cisco
  • Coaching
  • Hardware
  • Configuration Management
  • CPR, client
  • Customer satisfaction
  • Data warehouse
  • First Aid
  • Functional
  • Help Desk
  •  Instructor
  • ITIL
  • LAN
  • Leadership
  • Linux
  • Managing
  • Mentoring
  • MCP
  • Excel
  • Powerpoint
  • Sharepoint
  • Word
  • Network Hardware network,
  • Developer,
  • organizational
  • Phone systems
  • Policies
  • Profit
  • Project Management
  • Quality reporting
  • requirements gathering
  • Risk Assessment Sales
  • Strategic Planning
  • Supervising
  • Systems Development
  • Systems engineering
  • Telecom
  • Telephone
  • Upgrades
  • Vendor Management
  • Visio
  • VoIP
  • ​
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Resume Overview

Companies Worked For:

  • MirGroup
  • VERIZON/Terremark
  • QuickOffice
  • AVAYA
  • Avaya

School Attended

  • University of Phoenix
  • University of Phoenix, E-Learning

Job Titles Held:

  • Senior Project Manager
  • Service Delivery Manager
  • IT Operations Manager
  • Technical Manager/ Engineer
  • Sales Engineer

Degrees

  • Masters of Science : Information Technology
    Bachelor of Science : Information Technology

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