Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview
Senior Program Manager - Software Development Manager - Application Production Support Manager - Release Manager - Agile Scrum Master - Business Analyst -Change Manager - Evangelist for Women's Association, social welfare board - Resource Management - Budgeting & Estimation - Schedule Management - Team Building - Process Improvement - Risk Management - Communication Management - Recruit, Interview and Build Team - Communications, Domain knowledge in Semi-Conductor, Manufacturing, Retail, Life Science and Healthcare

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Skills
Work Experience
07/2006 to
Senior Project Manager Northwell Health Lawrence, NY,
  • Managed multiple projects across Finance, Health Care, Life Science, Insurance, Retail domains.​The projects were very complex, large development projects to maintenance projects.There are multiple software development life cycles adopted such as Agile, traditional SDLC and fully testing life cycle life cycle. 
  • Many years of experience in project management in managing complex cross-functional projects
  • Experience in managing vendor partners and third parties Worked day to day basis with senior IT and business leaders for ensuring that delivery expectations are developed, managed and met 
  • Proven expertise and application of project delivery responsibilities for complex projects and/or programs spanning the full lifecycle from proposal development to post-implementation close-out 
  • Demonstrated ability to build high-performing project teams by effectively leading and providing work direction for others Proven expertise and application of various development methodologies (waterfall, Agile). 
  • Comfortable with either or hybrid Experience in leading areas of a PMO with a strong interest and track record in influencing change in project and program management best practices 
  • Experience in identifying incident, engagement, communication process, escalations, monitoring tools, metrics and scorecard creation 
  • Demonstrated interpersonal and problem solving of complex situations to serve diverse customer base Flexibility shown in and willing to work weekends, holidays and rotating on-call schedule. Lot of travel done related to work across the globe 
  • Responsible for the overall development, execution and strategy of the production support applications Crisis management, mainly focused on modules and related boundary systems from an Operations perspective 
  • Experience in production support with monitoring and proactive support system/application. Build a collaborative, adaptive and matrixed team to provide production support activities
05/2005 to 08/2006
Senior Business Analyst Arthur J Gallagher & Co. Colorado, TX, India
  • Work closely with the various support teams to produce support call metrics for to all the stakeholders Self-starter, can quickly understand process, engage resources and drive resolution.
  • Ability to clearly elaborate on a project challenges, resolution, next steps, etc., can work through these challenges, escalating when necessary, and only after exhausting options with internal/external stakeholders Played key role in the selection of the SMEs and ensuring these critical resources are trained and developed to continuously improve their systems knowledge within their business area as well as across the other functional areas.
  • Create, manage, and track multiple concurrent projects, including developing scope and cost estimates, project schedules, project plans, and resource planning Function as the Scrum Master for a cross-functional development team While working as part of Organization Innovation Group, converted an idea into a design, built prototype and marketed the prototype to all the top Healthcare providers.
  • Won 12 customers to implement the solution for their specific need.
  • I was managing the team right from the beginning till its first few 3 client implementation 3 Years my project won 'Best Project of the Year' Award and I received many accolades for best performer, Innovator, Best customer satisfaction awards Setup a new team at Beijing, China.
  • Beginning from hiring, training, onboarding and implementation start Verizon Data Services Manage the entire technology support for Verizon Communications.
  • Business Analyst lead projects for Revenue Assurance Online owned applications.
  • Responsible for the successful delivery of Revenue Assurance Online projects, taking ownership from project initiation through production delivery Responsible for understanding the business objectives, interacting with business leads, assisting in requirement definition, and project planning, execution (leading/managing project development activities),Leading ongoing process improvement efforts and providing analytical support to project Partner with the PMO org on new, changed, or missed requirements, Manage escalations to management on status of projects, Maintain communication with management, developers, Revenue Assurance, interfacing IT systems, and other PMs on a regular basis Provide input to and shape UAT management processes in alignment with industry best practices.
  • Partner with Revenue Assurance and IT leads in working through issues/defects and resolution.
  • Ability to multitask between current releases, multiple applications, install activities and prioritize tasks for next release and maintain Clarity as required Performs project analysis, working closely with Business/Stakeholders to understand and detail project request impact.
  • Gathers and documents requirements.
  • Understands system impact and workflow Awards & Accomplishments: Successfully set up a new project end to end at Hyderabad, India.
  • Involved in interviewing and hiring new people to onboard, kick started the project and monitored till it is stabilized at the new place with new people Received Women's Club and Active member of group responsible for social activity and welfare.
05/2004 to 04/2005
Member Technical Staff Synopsys, Inc. Georgia, AL, India
  • Multinational IT Services Company, based out of India.
  • Having office across 32 countries provides Solution in Aerospace, defense, software development, semiconductor etc.
  • Responsible for identifying reporting needs, defining requirements and satisfying the reporting and analytical needs of operations.
  • Responsible for identifying trends, performing root cause analysis, and implementation of reporting & analytics processes to satisfy operations' needs Ensure critical and key performance metrics, service levels, and other operations reports are generated in an accurate and timely manner Use business tools and advanced industry knowledge to identify problem areas and document business requirements Develop reporting and data analytics to support the adequate oversight of the in/outsourced Customer Operations functions Produce and provide required compliance reports to meet internal policies and external regulations Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on Customer Operations related matters Work in a collaborative manner to maintain an effective relationship with all stakeholder groups Develop ad-hoc reports for management when standard/ defined reports are not working as designed Accomplishments: Part of business development team, involved in developing creative business proposals for semi conductor IP solutions Received much appreciation for regular communication bulletin board team in sharing program achievements and team contributions.
05/2001 to 04/2004
Analyst Chennai SRA Technologies , , India
  • Software solution provider for education, financial and manufacturing sectors Participating for the requirement workshops Collecting business requirements, translating into functional needs Detailing business requirements, business process, users personas Creating Traceability Matrix Preparing User Acceptance Test cases along with client Participating for UATs Participating for UI design discussions Perform review on all the requirements related deliverables Coordination with various teams for ensuring requirements getting conveyed correctly Accomplishments: Part of the team involved in customizing solution built for Elearning community and designed suitable solutions for packaging and selling to new customers.
Education and Training
Expected in 2002
- ,
Expected in 1999
Bachelors: Corporate Laws
Ethiraj College - ,
Corporate Laws
Expected in 1996
High School Diploma: Laws and Computers
- ,
Laws and Computers
Healthcare domain certification Certified Scrum Master Certified Data Information Security Innovation Award for the software product solution built for healthcare domain Domain certifications obtained for Communications, Healthcare, Manufacturing, Retail, Life Science Domains Test successfully completed for working in semiconductor domain
ad, Business Analyst, business development, business process, compliance reports, client, customer satisfaction, delivery, senior management, financial, functional, hiring, Innovation, IP, managing, office, next, packaging, policies, processes, process improvement, project development, project analysis, project planning, project plans, proposals, reporting, requirement, selling, Scrum, Self-starter, software development, translating, UI design, workflow, workshops
Additional Information
  • Work Permit: Approved H1B and EAD. Green Card is applied
  • AWARDS & CERTIFICATION Healthcare domain certification Certified Scrum Master Certified Data Information Security Innovation Award for the software product solution built for healthcare domain Domain certifications obtained for Communications, Healthcare, Manufacturing, Retail, Life Science Domains Test successfully completed for working in semiconductor domain

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Resume Overview

School Attended

  • Ethiraj College

Job Titles Held:

  • Senior Project Manager
  • Senior Business Analyst
  • Member Technical Staff
  • Analyst Chennai


  • Masters
  • Bachelors
  • High School Diploma

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