Senior Project Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • 10+ years of project management experience handling HRIS projects ranging from $100K - $2M in Waterfall and Agile methodology.
  • Strong credentials in establishing and leading global teams (onshore/offshore model) through energetic leadership and empowered work culture.
  • Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
  • Expert in agile and waterfall project management methodologies.
  • Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
  • Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
  • Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and project deliverables.
  • Experience in process improvement implementations, business operations, and resource & relationship management.
  • Strong leadership skills with proven ability to lead local and virtual cross-functional teams.
  • Accomplished leader, capable of motivating a staff to its full potential and proven ability to communicate complex information clearly to individuals at all levels.
  • Five plus year's experience in designing and developing reports using ReportSmith and Crystal Reports within a windows relational database environment. Experience in programming using SQL language.
  • Eight plus years of relational database experience (Oracle); including design, creation, and maintenance. Proficient in Microsoft products like Access, Excel, Outlook, PowerPoint, Project and Word.
  • Project planning and development
  • Team building
  • Analytical
  • Personable
  • Dependable
  • Advanced understanding of HRIS Systems
  • Advanced problem solving
  • Business process re-engineering
  • Flexible
  • Dedicated team player
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Process improvement specialist
  • Microsoft Outlook, Word and Excel
  • MS Office expert
  • Client account management
  • Effective leader
  • Budget development
  • Staff training/development
  • Deadline-oriented
Work History
Senior Project Manager, 04/2005 - Current
Pepco Energy Services Delta, ,
  • Worked on multiple projects related to the HR software product suite of the Global Employer Services (GES) practice of Deloitte Tax LLP.
  • These applications which are hosted by us are used by companies to efficiently administer the complex and time consuming international HR operations, to estimate the costs of sending an individual (Expatriate) on an international assignment and to collect, validate, review and report on compensation and off-payroll payments for their globally mobile population.
  • Led teams across broad technical, financial and business disciplines.
  • Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
  • Mitigated risk factors through careful analysis of financial and statistical data.
  • Anticipated and managed change effectively in rapidly evolving global business environments.
  • Defined processes and tools best suited to each project.
  • Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
  • Directly accountable/responsible for successful project delivery of consulting engagements, including implementation, upgrade, and/or extension of existing applications.
  • Responsible for understanding business objectives and processes and translating them into system and process requirements and manage projects to obtain those objectives.
  • Manage and perform the process of Statement of Work (SOW) and contract creation to secure new and follow-on work.
  • Identify and manage overall project dependencies and ensure deliverables stay on-time, on-target, and on-budget.
  • Prepare and execute communication plan and project status reports to key stakeholders.
  • Confirm projects in UAT meet client's business needs to ensure only the highest quality projects are released.
  • Responsible for coordinating the test efforts of the onsite/offsite teams for various projects.
  • Coordinated product releases with change control and configuration management.
  • Minimized risk by risk planning, risk identification, risk mitigation & risk controlling.
  • Conducted lessons learned after completion of each project.
  • Directly responsible for maintaining and growing a $2.5M book of business.
  • Serve as the primary contact for the client on a daily basis; ensure outstanding client satisfaction by maintaining strong working relationships, engaging clients in appropriate interactions and providing a high level of personal accessibility.
  • Act as a consultant providing objective expertise, advice, and specialized skill with the aim of improving client's business performance.
  • Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
  • Maintain the customers' existing revenue spend and strategically "X upsell additional products and services.
  • Mentored team members, provided leadership for technical direction, resolved conflicts and conducted performance reviews.
  • Established compatibility with third party software products by developing program for modification and integration.
Franchise Owner, 10/2003 - 02/2005
Cadence , ,
  • In charge of all day to day operations of running a small business including project management, crisis management, customer and vendor relations, supervising and motivating employees, payroll, and all aspects of accounting, including accounts receivables and payables.
Sr. Application Support Specialist, 05/1998 - 03/2003
ADP , ,
  • Team leader of an application support team supporting ADP's proprietary SW and HW solutions.
  • Responsibilities included designing and developing complex reports using Crystal Reports and ReportSmith, client visits to setup reports and develop custom solutions, phone and onsite support to analyze, troubleshoot and resolve a variety of client software and database issues.
  • Provided technical assistance to the sales and implementation teams with in-depth analysis of prospect's specifications and conducting on-site technical demonstrations of ADP's system capabilities.
Software Engineer, 09/1997 - 02/1998
BEST Systems, Inc , ,
  • Involved in developing various reports using Crystal Reports.
  • Responsible for writing stored procedures using SQL language.
  • SQL Server 6.5 was used as the supporting database.
  • Responsible for routine SQL server administration.
Master of Science: Applied Sciences, Expected in 1999
University of Arkansas - Little Rock,

Master of Science: Physics, Expected in 1993
Louisiana Tech. University - Ruston,
Project Management Professional (PMP), Project Management Institute.: , Expected in
- ,

Project Management Professional (PMP)

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Resume Overview

School Attended

  • University of Arkansas
  • Louisiana Tech. University

Job Titles Held:

  • Senior Project Manager
  • Franchise Owner
  • Sr. Application Support Specialist
  • Software Engineer


  • Master of Science
  • Master of Science
  • Project Management Professional (PMP), Project Management Institute.

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