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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Focused Operations Manager bringing 15 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts, and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors, and other stakeholders. Talented Chief Operations Officer accomplished in generating substantial profitability and revitalizing operations with forward-thinking mentality. Successful at cultivating results-driven culture and motivating employees to continuously boost company results. Expertise includes risk management, best practices implementation and company-wide policy development.
Skills
  • Team management
  • Training & Development
  • Project planning
  • Decision Making
  • Business Leadership
  • Staff Scheduling
  • Budget Control
  • Administrative Management
  • Department Oversight
  • Recruitment and Hiring
  • Program Optimization
  • Verbal and Written Communication
  • Training Management
  • Team Leadership
  • Customer Relations
  • Process Development and Streamlining
  • Needs Assessment
  • Payroll Administration and Timekeeping
  • Business Forecasting
  • Presentation Development and Delivery
  • Relationship and Team Building
  • Leadership and People Development
  • Executive Leadership
  • Strategic Planning and Execution
  • Change and Growth Management
  • Regulatory Compliance
  • Profit and Loss Management
  • Business Development
  • Organizational Development
  • Operational Analysis
  • Employee Motivation and Performance
  • Stakeholder Management
  • Process Improvement
  • People and Culture
  • Program Administration
  • Human Resources Oversight
  • Administrative, Business intelligence, Decision Making, Human Resources, Needs Assessment, Organizational Development, Process Improvement, Recruitment, Team management, View
  • Agile, C, Delivery, Team Leadership, Network, Payroll, Processes, Risk assessment, Telecom, Written Communication
  • Budget, Hardware, Forecasting, Team Building, Operational Analysis, Presentation Development, Profit and Loss, Scheduling, Type
  • Business Development, Customer Relations, Hiring, Leadership, Optimization, Process Development, Project planning, Strategic Planning, Upgrade
Education and Training
Southern New Hampshire University Manchester, NH Expected in 04/2022 Master of Business Administration (MBA) : Management & Leadership - GPA :
Western Governors University Salt Lake City, UT Expected in 02/2021 Bachelor of Science : Business Administration - GPA :
University of Maryland College Park, MD Expected in 06/2004 Bachelor of Science : Clinical Psychology - GPA :
Certifications
ITIL v3 (2016) Project+ (2016) Jira Administration (2019)
Experience
Thermo Fisher Scientific Inc. - Senior Project Manager
Peabody, MA, 08/2019 - 04/2021
  • Successfully program managed a massive telecom rollout at all 1200 hospitals in North America resulting in increased deployments by 40%.
  • Strategically implemented a more agile and automated environment within the PM team which increased efficiency by 25%.
  • Established new risk assessment standards, deployment standards, and response playbooks to prevent roadblocks.
  • Mentored four junior PMs to senior level in just under two years.
  • Hand-picked by the CIO to run the company's highest and most important projects.
Fis - Senior Technical Project Manager
Auburndale, MA, 12/2018 - 08/2019
  • Chaired cross-team software and mobile projects from pre-kickoff through delivery and retrospectives.
  • Implemented tighter agile methodologies to save programmers and product managers' time.
  • Produced custom dashboards for leadership to view any type of data they needed in Jira and Confluence.
Thermo Fisher Scientific Inc. - Senior Project Manager
Portland, OR, 10/2017 - 12/2018
  • Revamped multi-year software project which finished ahead of schedule with a smooth rollout Initiated intensive multi-team agile software projects from the design phase to delivery.
  • Each project was delivered ahead of schedule and underbudget with tech debt cleaned up along the way.
  • Meticulously updated SOPs: ultimately saving the company close to one million dollars annually.
  • Transformed a highly reactive environment to one that is proactive and can see issues arising before they happen.
VMware - Senior TechOps Engineer/Project Manager
City, STATE, 08/2010 - 10/2017
  • Planned and orchestrated a multimillion-dollar data center relocation and network upgrade.
  • Recognized by C-Level management for leadership prowess, saving the company millions, and delivering projects ahead of schedule.
  • Analyzed how to speed up current processes and procedures to be more in line with customer expectations, automating where available saving the team a few hours each week.
  • This allowing us to deliver hardware deployments in under four days instead of the previous average of 37 days.
  • Provided recommendations and action plans regarding project integration and business intelligence tool selection and implementation.
  • Coached staff on VMware environments and tools leading seven junior level employees to be moved into senior or management roles.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Western Governors University
  • University of Maryland

Job Titles Held:

  • Senior Project Manager
  • Senior Technical Project Manager
  • Senior Project Manager
  • Senior TechOps Engineer/Project Manager

Degrees

  • Master of Business Administration (MBA)
  • Bachelor of Science
  • Bachelor of Science

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