Focused Operations Manager bringing 15 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts, and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors, and other stakeholders.
Talented Chief Operations Officer accomplished in generating substantial profitability and revitalizing operations with forward-thinking mentality. Successful at cultivating results-driven culture and motivating employees to continuously boost company results. Expertise includes risk management, best practices implementation and company-wide policy development.
Skills
Team management
Training & Development
Project planning
Decision Making
Business Leadership
Staff Scheduling
Budget Control
Administrative Management
Department Oversight
Recruitment and Hiring
Program Optimization
Verbal and Written Communication
Training Management
Team Leadership
Customer Relations
Process Development and Streamlining
Needs Assessment
Payroll Administration and Timekeeping
Business Forecasting
Presentation Development and Delivery
Relationship and Team Building
Leadership and People Development
Executive Leadership
Strategic Planning and Execution
Change and Growth Management
Regulatory Compliance
Profit and Loss Management
Business Development
Organizational Development
Operational Analysis
Employee Motivation and Performance
Stakeholder Management
Process Improvement
People and Culture
Program Administration
Human Resources Oversight
Administrative, Business intelligence, Decision Making, Human Resources, Needs Assessment, Organizational Development, Process Improvement, Recruitment, Team management, View
Agile, C, Delivery, Team Leadership, Network, Payroll, Processes, Risk assessment, Telecom, Written Communication
Budget, Hardware, Forecasting, Team Building, Operational Analysis, Presentation Development, Profit and Loss, Scheduling, Type
Business Development, Customer Relations, Hiring, Leadership, Optimization, Process Development, Project planning, Strategic Planning, Upgrade
Education and Training
Southern New Hampshire UniversityManchester, NHExpected in 04/2022 ā āMaster of Business Administration (MBA):Management & Leadership - GPA:
Western Governors UniversitySalt Lake City, UTExpected in 02/2021 ā āBachelor of Science:Business Administration - GPA:
University of MarylandCollege Park, MDExpected in 06/2004 ā āBachelor of Science:Clinical Psychology - GPA:
Revamped multi-year software project which finished ahead of schedule with a smooth rollout Initiated intensive multi-team agile software projects from the design phase to delivery.
Each project was delivered ahead of schedule and underbudget with tech debt cleaned up along the way.
Meticulously updated SOPs: ultimately saving the company close to one million dollars annually.
Transformed a highly reactive environment to one that is proactive and can see issues arising before they happen.
Planned and orchestrated a multimillion-dollar data center relocation and network upgrade.
Recognized by C-Level management for leadership prowess, saving the company millions, and delivering projects ahead of schedule.
Analyzed how to speed up current processes and procedures to be more in line with customer expectations, automating where available saving the team a few hours each week.
This allowing us to deliver hardware deployments in under four days instead of the previous average of 37 days.
Provided recommendations and action plans regarding project integration and business intelligence tool selection and implementation.
Coached staff on VMware environments and tools leading seven junior level employees to be moved into senior or management roles.
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