Focused Operations Manager bringing 15 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts, and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors, and other stakeholders.
Talented Chief Operations Officer accomplished in generating substantial profitability and revitalizing operations with forward-thinking mentality. Successful at cultivating results-driven culture and motivating employees to continuously boost company results. Expertise includes risk management, best practices implementation and company-wide policy development.
Training & Development
Recruitment and Hiring
Verbal and Written Communication
Process Development and Streamlining
Payroll Administration and Timekeeping
Presentation Development and Delivery
Relationship and Team Building
Leadership and People Development
Strategic Planning and Execution
Change and Growth Management
Profit and Loss Management
Employee Motivation and Performance
People and Culture
Human Resources Oversight
Administrative, Business intelligence, Decision Making, Human Resources, Needs Assessment, Organizational Development, Process Improvement, Recruitment, Team management, View
Agile, C, Delivery, Team Leadership, Network, Payroll, Processes, Risk assessment, Telecom, Written Communication
Budget, Hardware, Forecasting, Team Building, Operational Analysis, Presentation Development, Profit and Loss, Scheduling, Type
Business Development, Customer Relations, Hiring, Leadership, Optimization, Process Development, Project planning, Strategic Planning, Upgrade
Company Name | City, StateSenior Project Manager08/2019 - 04/2021
Successfully program managed a massive telecom rollout at all 1200 hospitals in North America resulting in increased deployments by 40%.
Strategically implemented a more agile and automated environment within the PM team which increased efficiency by 25%.
Established new risk assessment standards, deployment standards, and response playbooks to prevent roadblocks.
Mentored four junior PMs to senior level in just under two years.
Hand-picked by the CIO to run the company's highest and most important projects.
Company Name | City, StateSenior Technical Project Manager12/2018 - 08/2019
Chaired cross-team software and mobile projects from pre-kickoff through delivery and retrospectives.
Implemented tighter agile methodologies to save programmers and product managers' time.
Produced custom dashboards for leadership to view any type of data they needed in Jira and Confluence.
Company Name | City, StateSenior Project Manager10/2017 - 12/2018
Revamped multi-year software project which finished ahead of schedule with a smooth rollout Initiated intensive multi-team agile software projects from the design phase to delivery.
Each project was delivered ahead of schedule and underbudget with tech debt cleaned up along the way.
Meticulously updated SOPs: ultimately saving the company close to one million dollars annually.
Transformed a highly reactive environment to one that is proactive and can see issues arising before they happen.
Company Name | City, StateSenior TechOps Engineer/Project Manager08/2010 - 10/2017
Planned and orchestrated a multimillion-dollar data center relocation and network upgrade.
Recognized by C-Level management for leadership prowess, saving the company millions, and delivering projects ahead of schedule.
Analyzed how to speed up current processes and procedures to be more in line with customer expectations, automating where available saving the team a few hours each week.
This allowing us to deliver hardware deployments in under four days instead of the previous average of 37 days.
Provided recommendations and action plans regarding project integration and business intelligence tool selection and implementation.
Coached staff on VMware environments and tools leading seven junior level employees to be moved into senior or management roles.
Education and Training
Southern New Hampshire University | City, StateMaster of Business Administration (MBA) in Management & LeadershipExpected in 04/2022
Western Governors University | City, StateBachelor of Science in Business Administration02/2021
University of Maryland | City, StateBachelor of Science in Clinical Psychology06/2004
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Southern New Hampshire University
Western Governors University
University of Maryland
Job Titles Held:
Senior Project Manager
Senior Technical Project Manager
Senior TechOps Engineer/Project Manager
Master of Business Administration (MBA) in Management & Leadership Bachelor of Science in Business Administration Bachelor of Science in Clinical Psychology
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