senior project manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Analytical professional with strong attention to detail. Ability to plan and synchronize all aspects of multiple programs, projects, and trainings. Thrives as a goal-achiever in both fast-paced and high-standard environments. Impacts organizations and delivers valuable results and experience in project and program management, training design and development, client experience, and fiscal accountability. Effective communicator, skilled at problem-solving, time management, and task prioritization.

  • Project management
  • Training Design
  • Strategic Planning
  • Curriculum Development
  • Program Management
  • Relationship Development
  • Budget Management
  • Customer Experience
  • Vendor Contract Negotiation and Execution
Work History
12/2019 to 06/2020
Senior Project Manager Thermo Fisher Scientific Inc. Chandler, AZ,
  • Responsible for planning and activation of Cargill’s first annual Global Day of Inclusion: negotiated contracts with international vendors, built relationships with internal and external business partners, prepared project scope and timelines, determined deliverables and budget, and managed internal partnerships on overall program strategy resulting in 25,000 cumulative hours of employee engagement with 107 plant sites and 28 corporate sites participating, and achieved 30% reduction in anticipated budget spend.
  • Accountable for launching the Business Resource Group strategy, solutions and resources for global expansion and regional growth to achieve 20% increase in membership participation.
  • Consulted with and advised on implementation and adoption metrics for International Women’s Day program, achieving overall satisfaction of 4.7 on 5.0 scale.
09/2014 to 07/2019
Learning & Development Program Manager Bnsf Logistics Llc Santa Fe Springs, CA,
  • Held accountable for life cycle of enterprise synchronous sales conferences and training events, resulting in satisfaction rating of 4.53 on a 5.0 scale with 30% increase in product sales, financial software usage, and new business opportunities.
  • Determined goals and objectives, identified business needs, created budgets, established and managed project plans and roadmaps, led cross-functional collaboration, wrote and distributed communications, and evaluated post-implementation metrics.
  • Forecasted and managed program budgets ranging from $250K-$3M.
  • Collaborated with internal and external stakeholders, executives, business partners, vendors and subject matter experts, advising program design, delivery, and implementation.
  • Created and analyzed operations, evaluated budgets, established success metrics, and identified and implemented recommendations for improving efficiencies, saving $30K annually on costs and streamlined content review processes yielding $10K annual cost reduction.
  • Measured and evaluated key performance indicators to assess effectiveness and value of digital training programs.
  • Built external relationships with vendors, speakers, and contractors including researching and sourcing, obtaining quotes, negotiating and managing contracts, processing payments, and evaluating performance.
  • Ensured cross-organizational alignment by supervising 40 professional designations, including vendor management, program enhancements, overall planning, and budgeting, saving $250K annually by recommending and implementing improved program policies.
09/2006 to 09/2014
Learning and Development Manager Jones Lange Lasalle Inc. Chengdu, SC,
  • Led project management activities: created project scope and schedule, determined deliverables and requirements, identified risks, influenced stakeholders to decisions, provided progress communications to stakeholders and business partners, and evaluated and implemented processes for continuous improvement opportunities.
  • Drove performance and achieved business goals by assessing, designing, developing, delivering, and evaluating training programs through synchronous and asynchronous learning solutions (to include instructor-led training, e-learning, virtual-led training, job aids, technical courses, participant and facilitator guides, and workshops).
  • Achieved 95% satisfaction on train-the-trainer events, generated overall training satisfaction average of 4.76 on a 5.0 scale, provided on-time delivery of digital projects and trainings, and met forecasted budgets.
  • Led enterprise technical training design to launch new financial planning software affecting over 10K advisors, generating 93% satisfaction.
  • Developed annual training plans, digital learning strategy, and content based on Adult Learning Theories, ADDIE Instructional Design Model, and Bloom’s Taxonomy.
  • Led 5 training professionals by providing coaching and mentoring for team engagement.
  • Guided the professional designation programs, leading strategic planning, vendor and project management, and budget forecasting, resulting in 25% year-over-year increase in designees.
06/2000 to 09/2006
Associate Financial Advisor Hancock Whitney Corp Beaumont, TX,
  • Managed office operations including budgeting, technology, client management, staff leadership, and training programs.
  • Specialized in retirement projections, goal planning analysis, and administration of recurring financial planning revenues, achieving a 99% client retention rate for over 500 clients.
  • Increased new client acquisition by 25% annually through the development and implementation of new marketing strategies.
  • Achieved 50% sales production increase within 6 months by creating and installing a branded client service model.
Expected in
Bachelor of Science (BS): Finance
University of Minnesota - Twin Cities Campus - Minneapolis,

Dean’s List, Graduation with Distinction

Certifications & Designations
  • FINRA Registered Representative: Series 7 and Series 66
  • Minnesota Life, Accident & Health Insurance License
  • Chartered Retirement Planner CounselorSM, CRPC®
  • The Bob Pike Group Training Design Certificate
  • Human Resources Generalist Certificate (in-progress)

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Resume Overview

School Attended

  • University of Minnesota - Twin Cities Campus

Job Titles Held:

  • Senior Project Manager
  • Learning & Development Program Manager
  • Learning and Development Manager
  • Associate Financial Advisor


  • Bachelor of Science (BS)

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