A results-driven Project Consultant, able to effectively manage multiple projects simultaneously in a demanding, fast-paced environment to complete program goals within schedule and budget requirements.
Key Skills
BroadSoft programming skills
Project management
Staff training and development
Strong collaborative skills
Timely project completion
Exceptional telephone etiquette
Creative problem solving skills
Superior organizational skills to coordinate and complete tasks
Work Experience
TDS TelecomEagan, MNSenior Project Consultant02/2013 to Current
Successfully installed and implemented over 500 customer sites to date with various telephone and data products
Participate in process of pre-launch of new products, assist in creation of standard operating procedures and provide cross training to team members
Successful implementation of complex Cloud-based voice services, including all customer contact, scheduling appointments, coordinating and training customers both in-person and via remote training
Successful implementation of traditional voice and data services, including MPLS, SIP, PRI and SDI services
Ensure customer satisfaction through the entire order fulfillment process and day of installation process
Provide internal training documents are up-to-date, assisting with creation of internal process documents
Coordinate with customer and internal departments to ensure a timely and accurate installation
Serve as subject matter expert and technical resource for Commercial Sales team and Project Consultant team on product features by participating in providing supplemental training
ComcastSt Paul, MNEnterprise Account Executive02/2012 to 02/2013
Create and deliver face-to-face sales presentations, demonstrating knowledge of Ethernet products and network design
Develop sales territory, including cultivating local partnerships joining organizational affiliations
Maintain and build customer relationships to drive customer retention
Work with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation through follow up
COGENT COMMUNICATIONSMINNEAPOLIS, MNRegional Account Manager02/2011 to 02/2012
Identify new business opportunities within national sales territory for Ethernet and colocation sales
Utilize direct calling, email and contact efforts to identify, qualify and generate new business opportunities by working directly with IT Decision Makers within companies
Ensure quotes are created in a timely and accurate manner, while managing cost expectations for projects remained within specified parameters
Continually progress sales and manage forecast-to-close date as appropriate within CRM systems
SYNERGETIC COMMUNICATIONSHOPKINS, MNAsset Recovery Specialist02/2010 to 02/2011
Provide incoming and outgoing phone support to clients, agents and debtors in a professional manner, with the goal of resolving account by payment or repossession of vehicle
Provide clear and accurate documentation on methods and results of skiptracing accounts on debtor location, employment and contact information in company database as well as communicating information to correct vendors via internet or phone in a timely fashion
Create Standard Operating Procedures outlines for company use of employee positions
UnitedHealth GroupMinneapolis, MNUnderwriting Service Center Supervisor02/2007 to 02/2008
Doubled 'sold case ratio' over previous year's sales numbers in groups numbering 100-200 employees for Ancillary Insurance lines in an 8 month period over previous timeframe, while assuming new product lines, cross training employees and identifying new opportunities to grow business
Generate insurance quotes for sales teams based on a company's specific dynamics and desired levels of insurance coverage requested, in a competitive, accurate and consistent manner
Create and provide training support and education on insurance products and underwriting quoting programs, resulting in better understanding of products and processes to Underwriting Service Center employees
Monitor and create reports including Standard Operating Procedures, employee case activity and sold case reports
Transamerica Capital, Inc.Minneapolis, MNInternal Wholesaler02/2001 to 12/2006
Quadrupled sales in the Florida territory within four months by increasing company visibility, cultivating existing relationships, and identifying opportunities to open new accounts
Successfully maintained NY/NJ/DE territory for 18 months, without support of an external wholesaler
Provide marketing support and education on Transamerica's products and created concepts for business building within the partner client base, resulting in higher profits for both Transamerica and its affiliated brokers
Build business utilizing effective cold calling techniques; regular partner contact; ongoing assessment of brokers' lines of business, and application of Transamerica's products applicable to the client base
Education
Associate of Arts:General StudiesCentral Lakes College, Brainerd, MN, USA
Qualifications
Fully proficient in training on BroadSoft cloud-based platform
Able to translate technical ideas into easily understood terms
Proficient with Customer Relationship Management (CRM) software (Salesforce)
Proficient with MS Office Suite including PowerPoint, Access, Excel and OneNote
