Highly organized Project/ Quality Assurance Manager with 17 years experience. Dedicated to detail-oriented service. Proactive, self directed with a team-oriented mentality.
Results-focused IT professional with strengths in collaboration, planning and people management.
Skills
Risk Analysis, Mitigation and Management
Project Management and Monitoring
Capacity and People Management
Collaboration
Analytical Problem-Solving
Relationship Building
Experience
Senior Project/ Quality Assurance Manager, 10/2007 - Current Farber – Toronto, ON,
Responsible for the health of small, mid-range and large projects from a Quality Assurance perspective
Manage resources & materials committed to projects with a focus on labour hours, materials, services & schedule
Create and prepare reports for resource utilization, develop project estimates, develop & maintain schedules
Coordinate project matters with stakeholders & participate in various meetings, monitor overall project health on a daily basis.
Drafted quality assurance policies and procedures, interpreting, implementing & evaluating adequacy of quality assurance standards including compiling & analyzing statistical data to identify areas for improvement
Provide written progress on a predetermined basis, identifying internal & external factors impacting the project, escalate issues/ risks and providing recommended solutions as appropriate
Work with key internal & external stakeholders to define & manage project scope, schedule & budget
Provide support for team issues in a matrix organization, coordinating to ensure timely & quality product deliveries
Manage and maintain contractor relations – including recruitment, hiring, invoice, contract management
Manage upwards of 12 resources in a fast paced agile environment – from recruiting, onboarding, career development, maintenance and employee growth
Lead or assist in identifying non-conformances with requirements, produce suitable recommendations and facilitate ongoing quality improvements using risk-based methodology while maintaining compliance with applicable study protocols, quality regulations and or ISO standards where applicable
Project Manager (contract), 06/2020 - 10/2022 ACOA – City, STATE,
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout
Worked with internal and external resources to develop and maintain project schedule
Reviewed project risks and devised proactive strategies to avoid potential roadblocks
Monitor and report project progress
Present to stakeholders reports on progress
IBM End to End Project Manager, 02/2006 - 10/2007 OAO Technology Solutions (Pomeroy) – City, STATE,
Responsible for the overall health of small, mid–range and large projects
Coordinate & organize project activities from concept phase to closeout/retrospective
Manage priorities to ensure that timelines and deliverables for projects are consistently met
Conduct project review meetings and ensure quality standards are adhered to through all phases of the project.
Manage development schedules, budgets, and deadlines (including project team meetings and maintaining detailed schedules)
Communicate project status on a regular basis to project stakeholders
Quality Assurance Analyst, Technology , 11/2004 - 02/2006 Spielo, A GTECH Company – City, STATE,
Responsible for recording, reporting and tracking defects to accurately depict the status of the system
Accountable for securing, organizing & maintaining market level test environments, both hardware & software
Apply testing principles and techniques to evaluate systems under development
Worked with the customer to become knowledgeable of the various systems developed and maintained by Spielo
Protocol Testing - verification of reliable data communication between client and host using both development, acceptance and production environments
Participation in market/ project level meetings & customer/client meetings as required
Test Lead/ Manager, 10/1999 - 11/2004 OAO Technology Solutions (Pomeroy) – City, STATE,
During my five years with OAO Technology Solutions I held several positions including the following;
Test Lead/Manager
Member of the IBM Testing Center of Competency Pilot Team in an SEI CMM Level III organization
Responsible for all testing activities; developing documentation, including detailed test plans & cases to execution
Accountable for securing, organizing & maintaining project/ application level test environments including creation of test data when required
Organize, design & plan activities required for the test effort including resources, detailed schedules, data, test plans & cases, compilation of results and data analysis
Involvement in System Test (ST), Interface Test (IT), Integrated Pairwise (IPWT),User Acceptance (UAT) & User Certification (UCT) testing levels
Project Management
Coordination & organization of project activities ensuring projects are completed according to schedule & estimate, act as primary liaison between team members & the Client
Coordinated aspects of project delivery including definition of project scope via business requirements, specify deliverables, estimation, creating detailed project plans & managing change requests
Steward post installation analysis to management
Developer
Developed & maintained UNIX shell scripts accessing a Teradata database with a Cold Fusion/Web Sphere front end
Reviewed and analyzed user requirements, developed system design documents describing program development, database changes, logic and coding for both new and existing programs.
Created internal design and end user documentation, including data flow diagrams utilizing Visio 2000.
Developed documentation and performed Unit, System and Integrated Software Testing.
Software Quality Assurance representative acting as Lead Auditor on multiple projects (Software Process Maturity/ Capability Maturity Model (CMM) Level III Organization)
Education and Training
: Applied Information Technology, Expected in - Information Technology Institute - Moncton, NB, GPA:
Bachelor of Arts: Psychology, Expected in - St Francis Xavier Univerisity - Antigonish, NS, GPA:
Activities and Honors
2016-present GMSENB United Way Community Impact Council Member Co-Chair
2006 NB Rising Star Nominee & Finalist
2004 PMP Certification
2004 Testing Center of Competency Pilot Team member
2003 SEI/ BMM Level III Quality Assurance Team Member
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