Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly organized Project/ Quality Assurance Manager with 17 years experience. Dedicated to detail-oriented service. Proactive, self directed with a team-oriented mentality.

Results-focused IT professional with strengths in collaboration, planning and people management.

  • Risk Analysis, Mitigation and Management
  • Project Management and Monitoring
  • Capacity and People Management
  • Collaboration
  • Analytical Problem-Solving
  • Relationship Building
Senior Project/ Quality Assurance Manager, 10/2007 - Current
Farber Toronto, ON,
  • Responsible for the health of small, mid-range and large projects from a Quality Assurance perspective
  • Manage resources & materials committed to projects with a focus on labour hours, materials, services & schedule
  • Create and prepare reports for resource utilization, develop project estimates, develop & maintain schedules
  • Coordinate project matters with stakeholders & participate in various meetings, monitor overall project health on a daily basis.
  • Drafted quality assurance policies and procedures, interpreting, implementing & evaluating adequacy of quality assurance standards including compiling & analyzing statistical data to identify areas for improvement
  • Provide written progress on a predetermined basis, identifying internal & external factors impacting the project, escalate issues/ risks and providing recommended solutions as appropriate
  • Work with key internal & external stakeholders to define & manage project scope, schedule & budget
  • Provide support for team issues in a matrix organization, coordinating to ensure timely & quality product deliveries
  • Manage and maintain contractor relations – including recruitment, hiring, invoice, contract management
  • Manage upwards of 12 resources in a fast paced agile environment – from recruiting, onboarding, career development, maintenance and employee growth
  • Lead or assist in identifying non-conformances with requirements, produce suitable recommendations and facilitate ongoing quality improvements using risk-based methodology while maintaining compliance with applicable study protocols, quality regulations and or ISO standards where applicable
Project Manager (contract), 06/2020 - 10/2022
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout
  • Worked with internal and external resources to develop and maintain project schedule
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks
  • Monitor and report project progress
  • Present to stakeholders reports on progress
IBM End to End Project Manager, 02/2006 - 10/2007
OAO Technology Solutions (Pomeroy) City, STATE,
  • Responsible for the overall health of small, mid–range and large projects
  • Coordinate & organize project activities from concept phase to closeout/retrospective
  • Manage priorities to ensure that timelines and deliverables for projects are consistently met
  • Conduct project review meetings and ensure quality standards are adhered to through all phases of the project.
  • Manage development schedules, budgets, and deadlines (including project team meetings and maintaining detailed schedules)
  • Communicate project status on a regular basis to project stakeholders
Quality Assurance Analyst, Technology , 11/2004 - 02/2006
Spielo, A GTECH Company City, STATE,
  • Responsible for recording, reporting and tracking defects to accurately depict the status of the system
  • Accountable for securing, organizing & maintaining market level test environments, both hardware & software
  • Apply testing principles and techniques to evaluate systems under development
  • Worked with the customer to become knowledgeable of the various systems developed and maintained by Spielo
  • Protocol Testing - verification of reliable data communication between client and host using both development, acceptance and production environments
  • Product Testing – verifying product functionality, ensuring adherence to design specifications
  • Participation in market/ project level meetings & customer/client meetings as required
Test Lead/ Manager, 10/1999 - 11/2004
OAO Technology Solutions (Pomeroy) City, STATE,

During my five years with OAO Technology Solutions I held several positions including the following;

Test Lead/Manager

  • Member of the IBM Testing Center of Competency Pilot Team in an SEI CMM Level III organization
  • Responsible for all testing activities; developing documentation, including detailed test plans & cases to execution
  • Accountable for securing, organizing & maintaining project/ application level test environments including creation of test data when required
  • Organize, design & plan activities required for the test effort including resources, detailed schedules, data, test plans & cases, compilation of results and data analysis
  • Involvement in System Test (ST), Interface Test (IT), Integrated Pairwise (IPWT),User Acceptance (UAT) & User Certification (UCT) testing levels

Project Management

  • Coordination & organization of project activities ensuring projects are completed according to schedule & estimate, act as primary liaison between team members & the Client
  • Coordinated aspects of project delivery including definition of project scope via business requirements, specify deliverables, estimation, creating detailed project plans & managing change requests
  • Steward post installation analysis to management


  • Developed & maintained UNIX shell scripts accessing a Teradata database with a Cold Fusion/Web Sphere front end
  • Reviewed and analyzed user requirements, developed system design documents describing program development, database changes, logic and coding for both new and existing programs.
  • Created internal design and end user documentation, including data flow diagrams utilizing Visio 2000.
  • Developed documentation and performed Unit, System and Integrated Software Testing.

Software Quality Assurance representative acting as Lead Auditor on multiple projects (Software Process Maturity/ Capability Maturity Model (CMM) Level III Organization)

Education and Training
: Applied Information Technology, Expected in
Information Technology Institute - Moncton, NB,
Bachelor of Arts: Psychology, Expected in
St Francis Xavier Univerisity - Antigonish, NS,
Activities and Honors

2016-present GMSENB United Way Community Impact Council Member Co-Chair

2006 NB Rising Star Nominee & Finalist

2004 PMP Certification

2004 Testing Center of Competency Pilot Team member

2003 SEI/ BMM Level III Quality Assurance Team Member

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School Attended

  • Information Technology Institute
  • St Francis Xavier Univerisity

Job Titles Held:

  • Senior Project/ Quality Assurance Manager
  • Project Manager (contract)
  • IBM End to End Project Manager
  • Quality Assurance Analyst, Technology
  • Test Lead/ Manager


  • Bachelor of Arts

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