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senior program project manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Solutions-driven Hotel Technology Executive with 20+ years' experience in business development, leadership, vendor management and technology operations. Successful track record in identifying business needs, implementing cost effective solutions and bringing innovative products to market. Adept at building strategic partnerships with internal and external vendors to promote "win-win" outcomes. Certified Project Management Professional, PMP®, with (FAC-P/PM) Senior/Expert Certification, Contracting Officer Representative Level III Certification, and Federal Chief Information Officer Certification. Pursuing a Certified Information Systems Security Professional (CISSP).
Skills
  • Program and Project Management
  • Operations and Process Improvement
  • Capital Planning, Investment Control and Execution
  • Team Building and Leadership
  • Risk and Compliance Management
  • Cybersecurity - Threat Management
  • Information Security
  • Information Assurance - Vulnerability Management
  • Policy Development
  • Problem Solving
  • Training
  • Federal Information Security Modernization Act (FISMA)
  • Business and IT Relationship Management
  • Change Management
  • Requirements Gathering
  • Market Research
  • Systems Development Life Cycle (SDLC)
  • Contract Management
  • Strategic Planning
  • Communications
  • Facilitation
Accomplishments
  • Led creation of High Speed Internet Access (HSIA) Global Standards adopted across the hospitality industry. Developed Global Marriott HSIA Wire-line and Wireless (Wi-Fi) rollout strategy enterprise-wide Broadband implementation expanding install base from 50 hotels to over 3,500 resulting in $54M in annual revenue.
  • Reduced costs by $935,802 for internet connection access satisfying all cyber security requirements and ensuring compliance with all federal regulations.
  • Developed Information Technology Risk Management (ITRM) Vulnerability Management Tracking Tool (VMTT) to track and manage lifecycle of vulnerability scans reducing costs by $275,000 to $375,000 and decreasing time to procure Commercial off the Shelf (COTS) products from 10 months to less than 60 days. 
Work History
Senior Program /Project Manager , 2011 - Current
Icon New York, NY,
  • Led cross functional executive teams representing Business Operations, Customer Experience, Program Compliance, Technology Business units in coordination with Department of Education (ED), Office of the Chief Information Officer (OCIO) to modernize all Federal Student Aid public facing systems to support new cyber telecommunications security protocols.
  • Maintained compliance with federal regulations and overarching enterprise information technology regulations and standards, including FISMA, providing adequate security for technology enterprise systems and data.
  • Ensured confidentiality, integrity and availability of systems, networks and data through planning, analysis, development, implementation, maintenance and enhancement of information systems security programs, policies and procedures.
  • Executed 3-5 mission-critical, strategically related projects annually focused on making permissioning and access management for Federal Student Aid (FSA) systems more efficient and secure for 80 thousand privileged users (ED, FSA and financial partners) and 76M non-privileged users (students/borrowers).  
  • Managed all aspects of Exhibit 300, Investment Management and Program Management activities for the Two Factor Authentication (TFA) Program, Access and Identity Management System (AIMS) Program execution including the monitoring and controlling of scope, schedule, change management, cost, quality, risks, teams, and procurement.
  • Utilized a variety of complex analytical techniques, developing reports, and identifying short- and long-term organizational objectives to recommend organizational change management strategies.
  • Provided oversight and management of Project Management Review with external contract resources to ensure the AIMS / Enterprise IT Architecture ($17M/5 yrs.) contract support, performance and service level agreements objectives are met.
  • Oversaw management of the various projects work streams and releases (e.g., defining tactical and technology plans, budget formulation, scheduling, project execution and quality assurance) for IT investments.
  • Reduced costs by $935,802 for internet connection access satisfying all cyber security requirements and ensuring compliance with all federal regulations.
  • Led, coached and mentored 40+ IT specialists to achieve high unit performance.
  • Collaborated with ED and Department of Justice (DOJ) on the transition from Operational Vulnerability Management System to Cyber Security Assessment and Management (CSAM) 30 days ahead of schedule.
  • Conceived and developed FSA's - Information Technology Risk Management (ITRM) Vulnerability Management Tracking Tool (VMTT) to track and manage lifecycle of vulnerability scans reducing costs by $275,000 to $375,000 and decreasing time to procure Commercial off the Shelf (COTS) products from 10 months to less than 60 days.  


Independent Consultant, 2009 - 2011
Caci International Inc. Sarasota, FL,
  • Provided full-service project management consulting for Internet Protocol Television (IPTV), digital media entertainment, facilities benchmarking and hardware manufacturing clients.
  • Established information security program requirements for the installation of IPTVs in hotels.
  • Provided executive level guidance to four Senior Executives on technology and market trends.
  • Directed day-to-day operations of critical and strategic projects, business development and managing financial resources for a team of four.
  • Demonstrated excellent business acumen in areas of finance, resource allocation, benchmarking, and leveraging research and development findings of others to establish company standards and realize cost savings. 

Director, Operations Technology, 04/2006 - 2009
MARRIOTT INTERNATIONAL CORPORATION City, STATE,
  • Facilitated the delivery of complex, mission critical, strategic projects of enterprise-wide solutions while leading and directing multi-cultural teams of 5-10 internal and external resources delivering hotel technology.
  • Developed Global HSIA Wire-line and Wireless (Wi-Fi) rollout strategy for enterprise-wide Broadband implementation expanding install base from 50 hotels to over 3,500 resulting in $54M in annual revenue.
  • Developed and administered policies and programs to improve the guest experience enabling hotels to retain a competitive advantage in the market through innovative technology.
  • Managed budget formulation and Profit and Loss (P & L) for Corporate Operations Technology Department and developed capital expenditure budgets and guidelines for property technology investments of over $10M.
  • Managed VISA® funded and co-branded, Electronic Guest Interface project strategically aligning Marriott's approved Telecom and HSIA vendors, providing local area knowledge content and improving customer satisfaction scores by 10%. Deployed in over 500 hotels yielding $3M in revenue.
  • Created global communications strategy for interacting with Hotel Owners, Major Franchisees and Commercial Clients to engage Technical Support, Marketing, Engineering, and Senior Management.
  • Conceived strategic business plan, identified performance metrics, negotiated national and service level agreements with Fortune 100 hardware manufacturers resulting in 90% reduction of engineering service calls.
  • Led Project Management Office (PMO) proposal team of 10 to develop, initiate and evaluate Corporate requests for proposal (RFPs) in excess of $10M to identify and secure high quality Telecommunication Vendors to execute on Brand Strategy.
  • Led team of 12 to develop an effective, efficient Service Level Management (SLM) system and implement sound Service Level Agreements (SLA), and Standard Operating Procedures (SOPs) along with Quality Control.
  • Defined business development, pricing, positioning and sales strategy for Marriott's HSIA telecommunications offerings.

Senior Project Manager, 1998 - 2006
GLOBAL FIELD SERVICES City, STATE,
  • Served as Executive team member for Marriott's Converged Network optimization initiative providing overall strategic leadership and direction to the IP data network implementation project. 
  • Developed Public Space PC, Kiosk and Business Center standards utilizing SDLC ensuring information security and compliance with PCI and PII industry standards.
  • Provided Vendor Management and Quality Assurance; cultivated Business Liaison role for Telecommunication Broadband HSIA Technology Vendors and System Integrators: ATT, iBAHN, Guest- Tek Interactive, Stay OnLine, LodgeNet, Wayport and BAXL Technologies.
  • Managed development of market analysis reporting tools; HOTELtrieve /InfoWiz resulting in 5% reduction in printing costs per hotel and increased customer satisfaction by 7%.

Senior Technical Manager, 1995 - 1998
NEXT GENERATION SYSTEMS City, STATE,
  • Automated Marriott’s sales and catering process by creating an online database reducing sales cycles by ten days.
  • Traveled to 40+ Marriott hotels installing new computer business management systems and educating staff on its use. 

Education
Master of Science: Information Technology Management, Expected in
-
George Mason University - Fairfax, VA
GPA:
Status -

Bachelor of Science: Business Administration, Expected in
-
University of Houston - Houston, TX
GPA:
Status -
Certifications

Certified Information Systems Security Professional (CISSP) certification in progress, scheduled for completion March 2017

Federal Acquisition Certification for (FAC-P/PM) IT Certification, Federal Acquisition Institute (FAI), 2016

Federal Acquisition Certification for Contracting Officer Representative Certification, Federal Acquisition Institute (FAI), 2016

Federal Acquisition Certification for (FAC-P/PM) Senior/Expert Certification, Federal Acquisition Institute (FAI), 2015

Project Management Professional, PMP®, Project Management Institute, 2005 PMI Membership # 230641

Chief Information Officer Certification, Federal CIO Council, 2003

Certified Meeting Professional CMP, Convention Liaison Council, 1992

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Resume Overview

School Attended

  • George Mason University
  • University of Houston

Job Titles Held:

  • Senior Program /Project Manager
  • Independent Consultant
  • Director, Operations Technology
  • Senior Project Manager
  • Senior Technical Manager

Degrees

  • Master of Science
  • Bachelor of Science

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