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Senior Program Manager Resume Example

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SENIOR PROGRAM MANAGER
Professional Summary

Delivery Management / Engagement Management / Program Management Deep expertise delivering software applications and integration services across multiple industries, functional areas and platforms. Adept at aligning the efforts of client, 3rd party and internal delivery teams globally in serving major brands, including Chevron, Intel, FedEx, Southwest Airlines, Marks & Spencer, and MGM Resorts International. Highly effective and driven professional with the collaboration and process skills required for success in today's rapidly changing business environment.

Work History
TIBCO Software Inc- Senior Program Manager
Palo Alto, CA01/2011 - 01/2019
  • Led multiple concurrent delivery engagements for TIBCO's largest clients internationally in retail, transportation and logistics, hospitality and gaming, and professional sports sectors.
  • Particular focus in delivering CEM solutions involving Cloud, client and third-party integration, mobile apps, analytics and loyalty/rewards.
Xoriant Corporation- Director
Sunnyvale, CA01/2000 - 01/2010
  • Established and led Xoriant's Software Product Engineering and Support practice, serving both Independent Software Vendors and enterprises using their products.
  • Delivered globally managed services enabling clients' productive use the middleware and database technologies (Microsoft, Oracle and TIBCO Software).
  • Proven Skills Client Engagement | Business Development.
  • Collaborated with marketing/sales to demonstrate product advantages, prepare and deliver presentations, and to support new engagement sales cycles.
  • Engaged clients at all levels, including VP|C-Level, to cultivate a relationship of trust.
  • Crafted statements of work, established project controls, defined conditions of satisfaction, and negotiated multi-year contracts.
  • Increased scope at key engagements through delivery excellence and by identifying additional business opportunities.
  • Profitability.
  • Added new business profitably, leveraging resources onsite, offsite and offshore.
  • Doubled revenue and sustained margins during economic downturn.
  • Consistently sustained high billing utilization across all engagements.
  • Customer Satisfaction | Delivering Value.
  • Continually delivered and communicated value, which led to engagement expansion and client referrals.
  • Consistently rated 100% in client satisfaction surveys.
  • Partnering.
  • Trusted partner in both client engagements and 3rd party relationships.
  • Collaborated with Marketing to define the deliverables, pricing, collateral and pre-sales material.
  • Resource Management.
  • Hired, trained, mentored and led teams onsite, onshore and offshore.
  • Managed services delivery to clients in the Americas, EMEA, APAC and to their customers worldwide.
  • Structured team assignments to create opportunities for career development while consistently exceeding client expectations.
  • Resulting low consultant turnover positively impacted team performance and client satisfaction.
Chevron Corporation- Manager
San Francisco, CA
  • Directed all facets of packaging policies and programs to obtain materials and logistics economies while ensuring regulatory compliance.
  • Led team of project managers and engineers responsible for packaging systems at 11 manufacturing facilities with $40M annually in cost of goods sold (COGS).
  • Managed supply chain of over 70 product and services vendors.
  • Delivered $5M expense reduction through improved package designs and manufacturing processes and effective supply chain management.
Additional Information
  • Military , United States Army Security Agency (NSA subcommand) Signals Intelligence | Electronic Warfare; Top Secret/SCI security clearance
  • Awards , Chevron President's Award Xerox National Award
Skills
  • Delivery Management Engagement Management Program Management
  • Product Management Stakeholder Management Collaboration
  • Client Relationship Management (CRM) Negotiation Business Development
  • Cross-functional Team Leadership Strategic Planning Requirements Analysis
  • Agile Methodologies Software Development Business Analysis
  • Software as a Service (SaaS) Solution Architecture Business Intelligence (BI)
  • Software Development Life Cycle (SDLC) Cloud Computing Enterprise Software
  • Agile, Program Management
  • Billing, Relationship Management
  • Business Analysis, Requirements Analysis
  • Business Development, Retail
  • BI, Sales
  • Business Intelligence, SDLC
  • C, Software Development
  • Consultant, Strategic Planning
  • Contracts, Structured
  • CRM, Supply chain
  • Client, Supply chain management
  • Clients, Surveys
  • Customer Satisfaction, TIBCO
  • Database, Transportation
  • Delivery
  • Focus
  • Functional
  • Team Leadership
  • Regulatory compliance
  • Logistics
  • Manufacturing processes
  • Marketing
  • Marketing/sales
  • Materials
  • Middleware
  • Negotiation
  • Enterprise
  • Oracle
  • Packaging
  • Policies
  • Presentations
  • Pricing
  • Product Management
  • Risk Mitigation Planning
  • Issue and Conflict Resolution
  • Contract Development and Management
  • Project management
Education
Haas School of Business, University of CaliforniaBerkeleyMaster of Business Administration
University of West FloridaBachelor of Science: Systems Science
Certifications
Delivery Management Engagement Management Program Management Product Management Stakeholder Management Collaboration Client Relationship Management (CRM) Negotiation Business Development Cross-functional Team Leadership Strategic Planning Requirements Analysis Agile Methodologies Software Development Business Analysis Software as a Service (SaaS) Solution Architecture Business Intelligence (BI) Software Development Life Cycle (SDLC) Cloud Computing Enterprise Software
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Resume Overview

Companies Worked For:

  • TIBCO Software Inc
  • Xoriant Corporation
  • Chevron Corporation

School Attended

  • Haas School of Business, University of California
  • University of West Florida

Job Titles Held:

  • Senior Program Manager
  • Director
  • Manager

Degrees

  • Master of Business Administration
    Bachelor of Science : Systems Science

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