Demonstrated experienced program/project manager with proven record in portfolio program management, executing critical programs/projects from concept to completion, business transformation initiatives and process improvements to deliver key business outcomes for customer success. Expert in services strategic planning, lifecycle development of new product introductions and product release management. Extensive knowledge in process definition, governance processes and business process operations. Skilled in building cross-functional teams, demonstrating exceptional communication skills and making critical decisions during challenges. Accomplished manager of business relationships with key company executives, sales leaders, key stakeholders, customers and partners. Transformational leader with an ability to work independently in a fast paced, disruptive environment and developing opportunities that further establish organizational goals.
CISCOSAN JOSE, CALIFORNIASENIOR PROGRAM MANAGER
Program manager of Cisco's $15B services portfolio, managing all elements of services lifecycle development, executive governance review and approvals, market trials and go-to-market releases.
Managed development of portfolio analysis tools, portfolio impact models and portfolio frameworks to insure profitable growth aligned to Cisco strategy.
Led strategic product launches driving all work streams from concept to successful launch including End of Life services.
Managed launch plans, issue tracking, work stream dependencies and updating teams on launch progress.
Produced quarterly metric reports utilized by Executive Leadership for strategic business decisions.
Facilitated the executive Services Portfolio Board to drive portfolio strategy and alignment across regional priorities.
Defined the Services Portfolio Plan of Record to include quality control tools and governance process to add services to the portfolio and expedite to market.
Drove the creation of a services impact tools to streamline the development process resulting in expedited releases to market and increased services revenue to over $15B.
Managed a program management team overseeing the creation of field enablement materials, sales training aids, marketing internal messaging and supporting early adopter programs.
Managed (global) sales go-to-market requirements for products/services Collaborated with cross-functional stakeholders such as legal, finance, operations, marketing, sales and, engineering for services and product reviews.
Managed services pipeline roadmaps to align with company launches and priorities.
Areas of Expertise
Reports generation and analysis
Defined $15B+ Cisco portfolio strategy: Led analysis and decision-making process to determine appropriate investment options for current and future services portfolio offers and priorities and create a 3+ year roadmap Business process automation: Designed and implemented business intelligent automated tool to increase development efficiency, reducing duplicative errors, retain service history, reduce inconsistent reporting across processes and provide greater transparency to other service support programs.
Tracking of portfolio frameworks to insure profitable growth aligned to Cisco priorities and best practices for continuous process improvement and shortening the release cycle from 12 months to 3 months Administered a more effective portfolio: Managed the new product introduction governance process (Cisco Services Development Methodology) reducing time to market by 38% for Cisco Services $15B portfolio resulting in increasing development throughput by 20% services bookings year-over-year Program Management: Managed several critical program initiatives to support services portfolio growth and operational efficiency.
Additional programs include market trials for operational outcomes working with global sales to identify potential customers; developed framework for technical specifications proposal tool reducing expense cost by 11% and increasing sales downloads by 80%; and managing/facilitating all relevant topics for the Services Portfolio Executive Board so they can make informed decisions about major issues New Product Introduction and lifecycle management: Led the governance review and manage the product life cycle for new products and services, from inception through market release.
This includes partnering with all facets of the organization to ensure a smooth transition, escalating key issues and presenting options for resolution to the cross-functional executive teams.
Influence change & cross-functional initiatives: Managed communications and enablement team responsible for producing technical collateral for account sellers, campaigns and integrated communication plans to ensure strategic alignment, governance and messaging for services portfolio and cross functional initiatives.
Led the Program Management Office for high touch Service Solutions implementation for potential renewal accounts with enterprise sellers expediting renewals and introducing outcome based selling to account sellers Global Sales Go-To-Market: Managed and led the sales Go-To-Market product/services requirements partnering with global sales organizations.
This includes technical specs, overview decks, playbooks, data sheets, sales training videos Learning and development: Integrated Cisco service offers into sales learning's and development increasing services customer quotes resulting in 17% additional bookings Transformation of services lifecycle: Led the transformation of simplifying the services portfolio to a simplified model enabling Cisco customers and partners to better understand the portfolio.
Program team was awarded the Technical Services Industry Association (TSIA) for "Innovation In Enabling Customer Success/Professional Services" Talent recruiter & Vendor Management: Manage the recruiting and hiring of department employees and college interns partnering with University Relations, to bring top talent into Cisco's workforce for future investment.
Managed department budget and vendor relationship to screen and onboard consultants to support key projects.
Education and Training
Santa Clara UniversitySanta Clara, CaliforniaBachelor of Arts: History and SpanishHistory and Spanish
2011, 2014, 2016 & 2017 Outstanding Leadership for Women - Simmons & Watermark Conference 2014 Technical Services Industry Award (TSIA) for integrating Portfolio Simplification BONUS Community Emergency Response Team (CERT) - Livermore/Pleasanton Fire Department Community Volunteer Pleasanton Police Department Citizens Academy - Volunteer in Policing Avid long distance runner (Half Marathoner and 10K racer)
streamline, Cisco, concept, product management, sales, sales training
RECOGNITION 2011, 2014, 2016 & 2017 Outstanding Leadership for Women - Simmons & Watermark Conference 2014 Technical Services Industry Award (TSIA) for integrating Portfolio Simplification BONUS Community Emergency Response Team (CERT) - Livermore/Pleasanton Fire Department Community Volunteer Pleasanton Police Department Citizens Academy - Volunteer in Policing Avid long distance runner (Half Marathoner and 10K racer)