senior program coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Methodical and seasoned Senior Program Coordinator with broad-ranging knowledge in program management, project implementation, and fiscal oversight. Strong leadership abilities with a strength-based and solution-focused approach, strong belief in collaboration, a genuine empathy for others, and a wonderful, peaceful sense of humor. Effective organizational abilities promote excellent time management skills to enable the prioritizing of day-to-day job functions. Resourceful and versatile professional with over 17 years of experience developing and coordinating programs.

  • Supervision & Leadership
  • Strength-based Approach
  • Project Coordination
  • Care Coordination
  • Scheduling Proficiency
  • Program Management
  • Report Generation (Fiscal/ Programmatic)
  • Staff Development
  • Operations Experience
  • Report Creation
  • Human Resources Understanding
  • Research and Facts Collecting
  • Data Management
  • Customer Support and Assistance
  • Grant Writing
  • Effective Customer Communication
  • Community Outreach
  • Reliable & Trustworthy
  • Planning & Organizational Skills
  • Time Management
  • Team Building
  • Critical Thinking
  • Conflict Resolution
  • Problem Resolution
  • Relationship Building
  • Active Listening
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Computer Skills; Microsoft Office
  • Fluent in Spanish
Senior Program Coordinator, 09/2017 - Current
Emory University Atlanta, GA,
  • Overall program management and direct supervision over the Parenting Program (PAR) and Family Neighborhood and Supports Partnership (FNSP) team of 12 employees.
  • Contract management of subcontracting agencies and vendors to include reviewing and revising professional service agreements, contract management processes, assuring accuracy and appropriateness of contract language and attachments, review contractual performance and compliance, maintain deadlines, and communicate on an ongoing basis.
  • Collaborate with Miami-Dade County Public Schools and other organizations and public agencies to promote programs within community.
  • Developed a tracking system for participants and services to facilitate referrals and internal processes.
  • Prepare monthly reimbursement reports, financial statements, and records on program activities, progress and status (Growth Plans) for management and funder.
  • Ensure program expenditures are within budget and that funds are appropriately allocated and used in a timely manner according to contractual budget.
  • Amend contract budget to ensure proper fiscal management of projected unused line item funds.
  • Assess and identify service delivery challenges and collaboratively with team, develops improved methods to address deficiencies.
  • Ensure curriculum fidelity is followed across all programs and current program objectives are being met. Provide training as needed.
  • Interviews, selects, trains, and supervises staff.
  • Provided leadership, insight and coaching to newly hired employees to supply knowledge of program mission to best serve participating families.
  • Conduct weekly case management with FNSP team to asses individual family status, Success Coach case load, and other care coordination related matters to best support families served.
  • Attend weekly Departmental Youth Program and Walk-in Center meetings to discuss shared participant status of services received or pending.
  • Review reports on employee attendance, productivity, and effectiveness to evaluate performance.
  • Conduct and document professional development training with employees and addresses additional personnel needs or concerns to upper management and or Human Resources if needed.
  • Collaborate to prepare grant proposals, gathering data, developing scope of services, creating budget, setting internal timeline to allow City's Finance Department to review proposal, and submitting in a timely manner.
  • Collaborate to research, write and apply for alternative funding to supplement current and future programming; Renews annual grant contracts.
  • Co-wrote and was awarded current $294,818 Children’s Trust grant for the Parenting Program.
  • Co-wrote and was awarded current $500,000 Children’s Trust grant for the Family Neighborhood and Supports Partnership.
  • Assisted in reviewing narratives for recent FY23-24 grant proposal and was awarded $400,00 Children’s Trust grant for the Parenting Program.
  • Attend all required meetings and trainings provided by the Children's Trust and their partnered professional development providers.
  • Internal ongoing communication with upper management to address staffing or programming success or challenges.
  • Prepare to engage as essential responder prior to and after a tropical storm or hurricane landfall.
  • Ensure employees and programs promote, support, and advance the city and funder's mission.
  • Perform other related duties as assigned.
Truancy Coordinator, 10/2015 - 09/2017
Hospice Buffalo Buffalo, NY,
  • Employee oversees Youth Enrichment Program funded by the Children's Trust along with secondary Truancy Coordinator.
  • Programming responsibilities focused on measures and outcomes with data analysis to meet contractual target goals.
  • Employee provides training on best practices and protocols, along with supervision of program team to maintain high standards, of productivity.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Organized team and resources to optimize timely deliverables.
  • Collaborated with secondary Truancy Coordinator to complete all fiscal reports, quarterly narrative reports, data entry and management.
  • Ensures all participant information is kept confidential and that all staff is adhering to this policy.
  • Employee assists with recruitment and enrollment of prospective program participants.
  • Employee worked closely with staff to ensure program compliance, and guided employees in handling difficult or complex problems.
  • Reviewed data entry of participant demographics, performance measures, and attendance records for accuracy.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Provided leadership, insight and coaching to newly hired employees to supply knowledge of program mission to best serve participating families.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Completed required professional development trainings by the City of Miami Beach and the Children’s Trust.
College Reach Out Program Director, 07/2014 - 10/2015
Motion Recruitment Mission Viejo, CA,
  • Serve as Barry University Family C.A.R.E Center - College Reach Out Program (C.R.O.P) liaison with community partners, funders, and university departments.
  • Administered budgets and monitored expenditures to keep program operations aligned with budget targets according to funder, the Florida Department of Education fiscal guidelines.
  • Responsible for data collection and completion of interim and final reports to the Florida Department of Education and other funding sources.
  • Managed the Florida Department of Education C.R.O.P. Student Roster System, and collaborated with Miami Dade County Public School Assessment, Research, and Data Analysis Department for C.R.O.P. participant academic records.
  • Spearheaded working closely with University’s Assistant General Counsel & Risk Manager Office of Legal Affairs to ensure the Family C.A.R.E. Center had the most current and updated University Risk Management Policies and Procedures.
  • Administrative/Clinical Supervision of C.R.O.P. Coordinator and Master Level Practicum/Internship Counseling Students.
  • Daily debrief with Program Coordinator to monitor student intern clinical performance and development.
  • Facilitate with C.R.O.P. Coordinator the orientation and training workshops for student interns as well as professional development training/workshops for community partners.
  • Work with the Grants and Outreach Coordinator to secure other funding sources to support C.R.O.P. and the Family C.A.R.E. Center's goals and outcomes.
College Reach Out Program Coordinator, 07/2008 - 07/2014
Barry University City, STATE,
  • Worked in the field at specific school locations with minimal supervision.
  • Responsible for data collection and completion of program activity reports to the Florida Department of Education for the grant funded College Reach Out Program (C.R.O.P.).
  • Work towards meeting contractual obligations and outcome measures by providing direction, leadership, and consultation to professional staff within the C.R.O.P..
  • Responsible for coordinating and integrating a strong and effective collaboration between partnering schools, service providers; parents, youth, and community members.
  • Coordinate and facilitate the therapeutic delivery of direct services (prevention and intervention in group and individual modality) for at-risk middle and high school students within Miami Dade County Public Schools.
  • Per semester, served as Site Supervisor for 4-7 Master Level Practicum/Internship Counseling Students. Clinical practice structured to provide an environment of learning and implementation of therapeutic concepts and skills to middle and high school students. Report daily debriefs to C.R.O.P. Director of overall student intern performance, and delivery of services. Assist director in formal evaluation of student interns.
  • Delegated assignments, and assigned cases to student interns.
  • Daily case management, review and prepare student interns for each counseling session. Shadow each student intern as necessary to coach, evaluate, and provide constructive feedback on therapeutic skills.
  • Group and individual debrief with student interns to prevent burnout and encourage self-care.
  • Coordinate and facilitate workshops on varying risk factor such as substance abuse, bullying, domestic violence, sexual abuse, and physical abuse for school staff, youth, and parents to develop awareness of the potential effects on academic and personal success.
  • Served as Site Mentor and Supervisor for 6 Master Level Counseling Students serving as mentors to high school students. Report weekly debriefs to C.R.O.P. Director of overall mentoring efforts, performance, and delivery of services. Assist director in formal evaluation of mentors.
  • Coordinated annual 2-3 day summer college tours for middle and high school participants to encourage furthering educational goals and achievements.
Grief Counselor, 09/2007 - 09/2008
Catholic Hospice City, STATE,
  • Provide Palliative Care via various therapeutic means such as music therapy, art therapy, and play therapy to chronically ill children, youth, and adults between the ages of 1-21.
  • Developed and implemented treatment plans based on clinical experience and knowledge and collaborated with supervisor to assess treatment plans.
  • Provide grief counseling to family members to support them in managing through their child's life limiting condition.
  • Gathered and researched information to develop competencies in palliative care.
  • Maintain confidentiality of records relating to clients' treatment and other clinical documentation required.
  • Coordinate referrals to community resources or specialists.
Program Manager, 08/2006 - 07/2008
Family Counseling Services Of Greater Miami, Inc City, STATE,
  • Responsible for managing the Early Childhood Prevention and Out-of School Programs. Responsible for data collection and completion of reports to the Children’s Trust.
  • Implement and facilitate the delivery of clinical direct services and psychoeducational services (prevention and intervention group and individual sessions) for youth in elementary and middle schools.
  • Ensure delivery of direct services are client centered, with respect for cultural differences, and treatment planning meets client need.
  • Responsible for meeting the grant's contractual goals and outcome measures by providing directions, leadership, professional development, and consultation to professional staff within the programs (case managers, prevention facilitators, student interns).
  • Coordinate and facilitate workshops to the community at large regarding prevention (substance abuse, domestic violence, sexual and physical abuse).
  • Serve as Site Supervisor for Bachelor Level Internship Counseling Students. Assign group or individual case to interns, and provide oversight, clinical guidance, and constructive feedback to promote professional growth in the application of therapeutic concepts and skills.
  • Report to program director and review intern performance, implement any clinical modifications provided to support interns in performance improvement.
Temporary Instructor - Degreed, 03/2002 - 03/2004
Miami-Dade County Public Schools City, STATE,
  • School year: Provide temporary classroom instruction in public schools (K-12) and Special Education.
  • Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
  • Established objectives for lessons, modules and projects.
  • Assigned a 5th grade class for half a school year by Ben Sheppard Elementary Principal, during a teacher shortage; enrichment concepts in Science and Mathematics.
  • Summer: Provided enrichment concepts in Language Arts and Mathematics.
  • Employed variety of teaching styles to respond to needs of diverse learners.
  • Evaluated performance of students and made provisions to meet learning needs.
After-School/ Summer Academics Teacher, 08/2001 - 08/2006
Ben Sheppard Elementary School City, STATE,
  • Delivered educational after-school activities for groups of students to improve learning potential outside of classroom.
  • Developed and implemented fun, interesting activities and experiential activities to engage students and promote learning.
  • Built relationships with students and guardians through active communication and positive feedback.
  • Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Assisted with outside class field trips and on campus school events to keep students safe and educate about related topics.
Supported Independent Living Coach, 04/1998 - 08/2000
American Habilitation Services Inc City, STATE,
  • Provide support to adults with developmental disabilities to live as independently and safe as possible.
  • Collaborate with participant's external agency care coordinator to assist in the transitioning from group-home living to independent living.
  • Scheduled home-visits and collaboratively worked with participants to developed program activities in accordance with participant needs.
  • Coached participant on program activities of daily living skills, such as hygiene, grocery shopping, cooking, home-safety, setting-up and paying bills, banking, and other.
  • Implement behavior modification of individualized program(s), Applied Behavior Analysis, and individualized service planning and coaching.
  • Documentation of participant attendance to scheduled home-visits, record progress, document all communication.
  • Provide community resources for support that participant was interested in.
  • Facilitate communication with family and friends.
Adult Day Training Program Coordinator/Supervisor of Operations, 11/1994 - Current
Living Centers/ American Habilitation Services Inc City, STATE,
  • Assist Director in the daily center operations for adults living with disabilities.
  • Provide direct supervision and guidance of program staff to ensure high quality vocationally-based activities were properly implemented.
  • Provide direct supervision of program participants in their daily programming skills.
  • Implement and monitor behavioral and skill acquisitions program for quality, and coordinating recreational or educational activities.
  • Develop, implement, and review Behavior Management protocols.
  • Conduct data collection, pattern analysis, and reviewed participant program files and behavioral records.
Behavior Management Assistant, 11/1995 - 12/1996
Frank D. Rosa, Certified Behavior Analyst City, STATE,
  • Assist with child assessment to implement behavioral interventions for children living with disabilities, specifically children living within the autism spectrum.
  • Direct service provided in the home environment, or educational environment.
  • Provide parent or caregiver training to develop their understanding of their child's functioning needs.
  • Conduct data collection, record progress notes, and access community resources to aid family support in the areas of education, recreation, and medical. Religious and spiritual as requested.
Education and Training
Master of Science: Marriage and Family Therapy, Expected in 12/2005
St. Thomas University - ,
Status -

Member Chi Sigma Iota

Member Psi Chi

Bachelor of Arts: Psychology, English Literature, Expected in 08/2001
Florida International University - ,
Status -

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Resume Overview

School Attended

  • St. Thomas University
  • Florida International University

Job Titles Held:

  • Senior Program Coordinator
  • Truancy Coordinator
  • College Reach Out Program Director
  • College Reach Out Program Coordinator
  • Grief Counselor
  • Program Manager
  • Temporary Instructor - Degreed
  • After-School/ Summer Academics Teacher
  • Supported Independent Living Coach
  • Adult Day Training Program Coordinator/Supervisor of Operations
  • Behavior Management Assistant


  • Master of Science
  • Bachelor of Arts

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