Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Excellent customer service
  • Policy and procedure improvements
  • Program leadership
  • Administrative support
  • Implement policies, procedures
  • Policy interpretation (ABOR, ACD, SPP)
  • Interprets and provides guidance to faculty and staff on regulations related to area of assignment
  • Problem solving:Faculty, staff, students, others
  • Workshop develop
  • Operations oversight
  • Team building
  • Inventory Management
  • MS Office
Senior Program Coordinator, 06/2016 to Current
Columbia UniversityNew York, NY,
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Engaged closely with [Job title]s to uncover issues, determine appropriate solutions and offer assistance with [Task] and [Task].
  • Managed programs from initial concept to completion.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Oversaw daily operations of [Type] program functions.
  • Managed program operations and provided strategic leadership for all workers.
  • Planned and scheduled regular and special event programs to meet established goals.
  • Supervised actions of [Number]-person program team working on [Task] and [Task].
Academic Personnel Specialist Senior, 09/2006 to 06/2016
Valley Center-Pauma Unified School DistrictValley Center, CA,
  • Provide high-level administrative support for the Vice Provost/ Dean/Associate Dean
  • Independently develop processes, procedures, notifications and schedules for faculty workshops and reviews
  • Monitor, coordinate and process all documents required for all academic personnel actions related to faculty for the college.
  • Independently coordinate academic personnel searches and hiring processes, working closely with the Dean, Vice Provost for West campus, and coordination with the Provosts Office
  • Contract renewals for non-tenure track faculty for New College's three schools
  • Review and interpret established policies and oversee compliance
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Collaborated in development of Personnel Process Workshops procedures.
  • Collaborated in development of New College's Faculty Intranet site, with policies and procedures for all personnel processes.
  • Maintain personnel files and records to be consistent with University policies and practices
  • Maintain records of compliance with databases and required reports
  • Independently compose confidential correspondence for executive level positions
  • Set-up and maintain the “Intranet” resource pages for the college
  • Set-up and maintain Blackboard Organizations for Searches, Grants, Awards, etc.
  • Maintain calendars of high-level administrative positions to meet the deadlines of the Provost
  • Maintains confidential administrative, fiscal, and personnel records
    • Review PeopleSoft records
  • Independently compile audit reports for high level offices
  • Supervise staff
  • Prior experienced scheduling, and attending faculty assembly meetings as staff support
Administrative Secretary, 05/2006 to 09/2006
ASU - New College Experience TeamCity, STATE,
  • Processed financial documents including contracts, expense reports and invoices.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Liaised between internal and external stakeholders, providing updated project status and performance reports.
  • Managed scheduling for nine staff, monitoring resource allocation to provide optimal coverage and service.
  • Set up and maintained physical and electronic filing systems.
  • Managed building access and supplied key cards to employees and visitors.
  • Performed complex administrative management of sensitive and confidential issues.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Maintained up-to-date department organizational chart.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Managed phone calls from clients and provided informative answers to questions.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Student support for orientations, cleared holds to allow them to register, work with advising staffs, and other projects as needed
  • Maintained accurate records of Medical/Compassionate withdrawals/academic reinstatement requests
  • Schedule appointments, maintained calendars, and maintained files
  • Provided support in the Student Information System (SIS)and Degree Audit Report programs,
  • Advantage purchasing programs, and other projects as requested
Office Manager and Principal's Secretary, 05/1999 to 05/2006
Scott Libby Elementary School -Litchfield Dist.City, STATE,
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Managed school budget to handle all needs, including inventory, postage and vendor services.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Proactively identified and solved complex problems that impact management and business direction
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Cultivated community relations and worked with teams to ensure program optimization.
  • Updated employee paperwork and records.
  • Maintained flow of the school office: registration, attendance, health center, Principal’s Office
  • Processed and maintained payroll time sheets and petty cash
  • Supervised office staff and students
  • Coordinated and implemented class schedules for elementary campus of 800 students
  • Coordinated and implemented staff schedules for campus
  • Acted as the liaison for staff of 80, as well as the liaison for students and parents
  • Handled all purchasing for the campus
  • Reconciled and maintained the school budget
  • Enforced district policies and established new policies when needed
  • Prepared correspondence for the staff, district, and the community
  • Scheduled student events
  • Assisted the principal with selecting and hiring of staff
  • Trip Reduction Liaison for school site & District Transportation Department
Education and Training
: Humanities, Expected in
Arizona State University - Glendale, AZ,
: Business, Expected in
Phoenix Community College - Phoenix, AZ,

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School Attended

  • Arizona State University
  • Phoenix Community College

Job Titles Held:

  • Senior Program Coordinator
  • Academic Personnel Specialist Senior
  • Administrative Secretary
  • Office Manager and Principal's Secretary


  • Some College (No Degree)
  • Some College (No Degree)

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