Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Excellent customer service
Policy and procedure improvements
Program leadership
Administrative support
Implement policies, procedures
Policy interpretation (ABOR, ACD, SPP)
Interprets and provides guidance to faculty and staff on regulations related to area of assignment
Problem solving:Faculty, staff, students, others
Workshop develop
Operations oversight
Team building
Inventory Management
MS Office
Experience
Senior Program Coordinator, 06/2016 to Current Columbia University – New York, NY,
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Engaged closely with [Job title]s to uncover issues, determine appropriate solutions and offer assistance with [Task] and [Task].
Managed programs from initial concept to completion.
Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
Oversaw daily operations of [Type] program functions.
Managed program operations and provided strategic leadership for all workers.
Planned and scheduled regular and special event programs to meet established goals.
Supervised actions of [Number]-person program team working on [Task] and [Task].
Academic Personnel Specialist Senior, 09/2006 to 06/2016 Valley Center-Pauma Unified School District – Valley Center, CA,
Provide high-level administrative support for the Vice Provost/ Dean/Associate Dean
Independently develop processes, procedures, notifications and schedules for faculty workshops and reviews
Monitor, coordinate and process all documents required for all academic personnel actions related to faculty for the college.
Independently coordinate academic personnel searches and hiring processes, working closely with the Dean, Vice Provost for West campus, and coordination with the Provosts Office
Contract renewals for non-tenure track faculty for New College's three schools
Review and interpret established policies and oversee compliance
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Collaborated in development of Personnel Process Workshops procedures.
Collaborated in development of New College's Faculty Intranet site, with policies and procedures for all personnel processes.
Maintain personnel files and records to be consistent with University policies and practices
Maintain records of compliance with databases and required reports
Independently compose confidential correspondence for executive level positions
Set-up and maintain the “Intranet” resource pages for the college
Set-up and maintain Blackboard Organizations for Searches, Grants, Awards, etc.
Maintain calendars of high-level administrative positions to meet the deadlines of the Provost
Maintains confidential administrative, fiscal, and personnel records
• Review PeopleSoft records
Independently compile audit reports for high level offices
Supervise staff
Prior experienced scheduling, and attending faculty assembly meetings as staff support
Administrative Secretary, 05/2006 to 09/2006 ASU - New College Experience Team – City, STATE,
Processed financial documents including contracts, expense reports and invoices.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Liaised between internal and external stakeholders, providing updated project status and performance reports.
Managed scheduling for nine staff, monitoring resource allocation to provide optimal coverage and service.
Set up and maintained physical and electronic filing systems.
Managed building access and supplied key cards to employees and visitors.
Performed complex administrative management of sensitive and confidential issues.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Maintained up-to-date department organizational chart.
Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Managed phone calls from clients and provided informative answers to questions.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Student support for orientations, cleared holds to allow them to register, work with advising staffs, and other projects as needed
Maintained accurate records of Medical/Compassionate withdrawals/academic reinstatement requests
Schedule appointments, maintained calendars, and maintained files
Provided support in the Student Information System (SIS)and Degree Audit Report programs,
Advantage purchasing programs, and other projects as requested
Office Manager and Principal's Secretary, 05/1999 to 05/2006 Scott Libby Elementary School -Litchfield Dist. – City, STATE,
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Oversaw office financial management, including AP/AR and payroll administration.
Managed school budget to handle all needs, including inventory, postage and vendor services.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Proactively identified and solved complex problems that impact management and business direction
Streamlined back office services for clients to promote proper functionality and positive user experience.
Cultivated community relations and worked with teams to ensure program optimization.
Updated employee paperwork and records.
Maintained flow of the school office: registration, attendance, health center, Principal’s Office
Processed and maintained payroll time sheets and petty cash
Supervised office staff and students
Coordinated and implemented class schedules for elementary campus of 800 students
Coordinated and implemented staff schedules for campus
Acted as the liaison for staff of 80, as well as the liaison for students and parents
Handled all purchasing for the campus
Reconciled and maintained the school budget
Enforced district policies and established new policies when needed
Prepared correspondence for the staff, district, and the community
Scheduled student events
Assisted the principal with selecting and hiring of staff
Trip Reduction Liaison for school site & District Transportation Department
Education and Training
: Humanities, Expected in Arizona State University - Glendale, AZ, GPA:
: Business, Expected in Phoenix Community College - Phoenix, AZ, GPA:
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