- Montgomery Street, San Francisco, CA 94105
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- resumesample@example.com
- Date of Birth:
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Accomplished Program Coordinator offering 15-year track record of success in managing high-quality higher education programs. Analytical problem solver and exceptional decision-maker.
- Leadership
- Time Management
- Conflict Resolution
- Problem Solving
- Adaptability
- Organizational Skills
- Marketing Strategies
- Proactive mindset
- Program Management
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- Communication
- Customer Relations Management
- Customer Relationship
- Management
- Teamwork
- Planning/Event Planning
- Networking
- Project coordination
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Senior Program Coordinator, 11/2015 - 08/2018
City Of Springfield – Springfield, MO,
- Developed, coordinated and administered training and development programs for the Office of Professional Advancement.
- Created and implemented marketing strategies for adult certificate programs.
- Acted as a liaison between course developers and industry professionals to create and enhance new and existing training and professional development programs.
- Reviewed student and instructor evaluations to ensure optimum efficiency and compliance with the Division goals, policies and procedures.
- Planned and implemented course curriculum changes based on student and faculty data received from evaluation surveys.
- Monitored enrollments, marketing and inquiry to enrollment conversions using Salesforce CRM.
- Utilized problem solving and conflict resolution skills to handle student issues.
- Attended networking events in the community to create community awareness of the programs.
- Provided ongoing direction and leadership for program operations.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Coordinated communication among associations, stakeholders and members to foster sales and connections between departments.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Interviewed and recommended team members and faculty for hire.
- Worked alongside industry professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Managed web content updates and ongoing site maintenance to provide students with easy information access.
- Created standard operating procedures.
Program Coordinator, 03/2008 - 11/2015
Cambrex – High Point, NC,
- Advised prospective students on the various programs and determine eligibility.
- Plan, coordinate and facilitate program information sessions, orientations and graduations.
- Coordinated daily tasks including recruitment, student enrollments and advisement.
- Provided ongoing direction and leadership for program operations.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Scheduled and supervised faculty meetings to discuss new ideas and update participants on program details and milestones.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Tracked department course registrations and class lists via Salesforce software.
- Conceptualized future program components.
- Implemented strategies to increase program effectiveness.
- Monitored employee work and developed improvement plans.
- Met and collaborated with the Executive Director to uncover issues, identify applicable solutions and offer guidance for all programs.
Senior Staff Associate, 03/2006 - 03/2008
Princeton University Staff – Boston, MA,
- Responsible for student enrollments for non-credit certificate programs under the Office of Professional Advancement.
- Increased department registration numbers by implemented and 3-step guide for a student admission process which resulted in higher conversion rates of inquiry to enrollments.
- Tracked and analyzed student enrollment conversion reports to determine needed improvements.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Communicated effectively via telephone, email and in person with prospective students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Supported students through admissions process and answered any questions.
Financial Aid Officer, 01/2004 - 03/2006
City College – City, STATE,
- Provided administrative support to the Director of Financial Aid.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Represented financial aid office at group meetings with high school students and parents.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Assisted in development of student financial aid plans and packages.
- Accepted and processed account payments.
- Collaborated with admissions department to facilitate application verification and completion.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Counseled students and parents about financial aid options and program details.
- Complied with all financial aid guidelines and regulations, including state and federal requirements.
- Presented financial aid workshops to help groups of students and parents navigate process.
Bachelor of Arts: Organizational Communication, Expected in 12/2019
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Florida International University - Miami, Florida ,
GPA:
Certificate: Human Resource Management, Expected in 11/2011
-
University of Miami - Coral Gables, FL,
GPA:
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