Accomplished Program Coordinator offering 15-year track record of success in managing high-quality higher education programs. Analytical problem solver and exceptional decision-maker.
Skills
Leadership
Time Management
Conflict Resolution
Problem Solving
Adaptability
Organizational Skills
Marketing Strategies
Proactive mindset
Program Management
Communication
Customer Relations Management
Customer Relationship
Management
Teamwork
Planning/Event Planning
Networking
Project coordination
Work History
Senior Program Coordinator, 11/2015 - 08/2018 City Of Springfield – Springfield, MO,
Developed, coordinated and administered training and development programs for the Office of Professional Advancement.
Created and implemented marketing strategies for adult certificate programs.
Acted as a liaison between course developers and industry professionals to create and enhance new and existing training and professional development programs.
Reviewed student and instructor evaluations to ensure optimum efficiency and compliance with the Division goals, policies and procedures.
Planned and implemented course curriculum changes based on student and faculty data received from evaluation surveys.
Monitored enrollments, marketing and inquiry to enrollment conversions using Salesforce CRM.
Utilized problem solving and conflict resolution skills to handle student issues.
Attended networking events in the community to create community awareness of the programs.
Provided ongoing direction and leadership for program operations.
Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
Coordinated communication among associations, stakeholders and members to foster sales and connections between departments.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Interviewed and recommended team members and faculty for hire.
Worked alongside industry professionals to outline and implement program plans and objectives.
Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Managed web content updates and ongoing site maintenance to provide students with easy information access.
Created standard operating procedures.
Program Coordinator, 03/2008 - 11/2015 Cambrex – High Point, NC,
Advised prospective students on the various programs and determine eligibility.
Plan, coordinate and facilitate program information sessions, orientations and graduations.
Coordinated daily tasks including recruitment, student enrollments and advisement.
Provided ongoing direction and leadership for program operations.
Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
Scheduled and supervised faculty meetings to discuss new ideas and update participants on program details and milestones.
Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Tracked department course registrations and class lists via Salesforce software.
Conceptualized future program components.
Implemented strategies to increase program effectiveness.
Monitored employee work and developed improvement plans.
Met and collaborated with the Executive Director to uncover issues, identify applicable solutions and offer guidance for all programs.
Responsible for student enrollments for non-credit certificate programs under the Office of Professional Advancement.
Increased department registration numbers by implemented and 3-step guide for a student admission process which resulted in higher conversion rates of inquiry to enrollments.
Tracked and analyzed student enrollment conversion reports to determine needed improvements.
Optimized student educational strategies with clear advice on course choices, progression and career options.
Communicated effectively via telephone, email and in person with prospective students.
Reviewed admissions applications to check students' eligibility for acceptance.
Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
Scheduled appointments to meet with students face-to-face and discuss education plans.
Supported students through admissions process and answered any questions.
Financial Aid Officer, 01/2004 - 03/2006 City College – City, STATE,
Provided administrative support to the Director of Financial Aid.
Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
Represented financial aid office at group meetings with high school students and parents.
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Provided financial aid counseling to enrolled and prospective students.
Assisted in development of student financial aid plans and packages.
Accepted and processed account payments.
Collaborated with admissions department to facilitate application verification and completion.
Helped individuals complete physical and electronic paperwork such as FAFSA.
Counseled students and parents about financial aid options and program details.
Complied with all financial aid guidelines and regulations, including state and federal requirements.
Presented financial aid workshops to help groups of students and parents navigate process.
Education
Bachelor of Arts: Organizational Communication, Expected in 12/2019 - Florida International University - Miami, Florida , GPA:
Certificate: Human Resource Management, Expected in 11/2011 - University of Miami - Coral Gables, FL, GPA:
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