Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Advisor with a 15-year background serving as a higher education administrator. Exceptional expertise in academic support techniques, procedures, and plans. Skilled in establishing trust and influence in students. In-depth knowledge of all academic majors and requirements.

  • Leadership
  • Time Management
  • Conflict Resolution
  • Problem Solving
  • Adaptability
  • Organizational Skills
  • Marketing Strategies
  • Proactive mindset
  • Program Management
  • Communication
  • Customer Relations Management
  • Customer Relationship
  • Management
  • Teamwork
  • Planning/Event Planning
  • Networking
  • Project coordination
  • College application assistance
Work History
11/2015 to 08/2018
Senior Program Coordinator City Of Springfield Springfield, MA,
  • Developed, coordinated and administered training and development programs for the Office of Professional Advancement.
  • Created and implemented marketing strategies for adult certificate programs.
  • Acted as a liaison between course developers and industry professionals to create and enhance new and existing training and professional development programs.
  • Reviewed student and instructor evaluations to ensure optimum efficiency and compliance with the Division goals, policies and procedures.
  • Planned and implemented course curriculum changes based on student and faculty data received from evaluation surveys.
  • Monitored enrollments, marketing and inquiry to enrollment conversions using Salesforce CRM.
  • Utilized problem solving and conflict resolution skills to handle student issues.
  • Attended networking events in the community to create community awareness of the programs.
  • Provided ongoing direction and leadership for program operations.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Coordinated communication among associations, stakeholders and members to foster sales and connections between departments.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Interviewed and recommended team members and faculty for hire.
  • Worked alongside industry professionals to outline and implement program plans and objectives.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Managed web content updates and ongoing site maintenance to provide students with easy information access.
  • Created standard operating procedures.
  • Assessed student progress and prepared reports detailing academic progress.
  • Maintained student academic records, grades and performances using PeopleSoft.
03/2008 to 11/2015
Program Coordinator Campus Compact Chicopee, MA,
  • Advised prospective students on the various programs and determine eligibility.
  • Plan, coordinate and facilitate program information sessions, orientations and graduations.
  • Coordinated daily tasks including recruitment, student enrollments and advisement.
  • Provided ongoing direction and leadership for program operations.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Scheduled and supervised faculty meetings to discuss new ideas and update participants on program details and milestones.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Tracked department course registrations and class lists via Salesforce software.
  • Conceptualized future program components.
  • Implemented strategies to increase program effectiveness.
  • Monitored employee work and developed improvement plans.
  • Met and collaborated with the Executive Director to uncover issues, identify applicable solutions and offer guidance for all programs.
  • Conducted individualized assessments to determine students' academic progress.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
03/2006 to 03/2008
Senior Staff Associate Princeton University Staff Boston, MA,
  • Responsible for student enrollments for non-credit certificate programs under the Office of Professional Advancement.
  • Increased department registration numbers by implemented and 3-step guide for a student admission process which resulted in higher conversion rates of inquiry to enrollments.
  • Tracked and analyzed student enrollment conversion reports to determine needed improvements.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Communicated effectively via telephone, email and in person with prospective students.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
  • Scheduled appointments to meet with students face-to-face and discuss education plans.
  • Supported students through admissions process and answered any questions.
01/2004 to 03/2006
Financial Aid Officer City College City, STATE,
  • Provided administrative support to the Director of Financial Aid.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Represented financial aid office at group meetings with high school students and parents.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Assisted in development of student financial aid plans and packages.
  • Accepted and processed account payments.
  • Collaborated with admissions department to facilitate application verification and completion.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Counseled students and parents about financial aid options and program details.
  • Complied with all financial aid guidelines and regulations, including state and federal requirements.
  • Presented financial aid workshops to help groups of students and parents navigate process.
Expected in 12/2019
Bachelor of Arts: Organizational Communication
Florida International University - Miami, Florida ,
Expected in 11/2011
Certificate: Human Resource Management
University of Miami - Coral Gables, FL,

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Resume Overview

School Attended

  • Florida International University
  • University of Miami

Job Titles Held:

  • Senior Program Coordinator
  • Program Coordinator
  • Senior Staff Associate
  • Financial Aid Officer


  • Bachelor of Arts
  • Certificate

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