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senior production manager resume example with 19+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Good experience in CSD.
  • Team Management
  • Capable to handle any project independently
  • Expertise in MS Excel.
Accomplishments
  • Commerce Rajasthan Board X Rajasthan Board Professional Qualification: Basic knowledge of computer From Cistems Computers, Jaipur Working knowledge of MS Office.
Experience
02/2016 to Present Senior production manager Brightview Landscapes, Llc | , ,
  • Handle all the corporate Conferences and Exhibition ( CII , FICCI , JAS, FORHEX ) Handle events like - Resurgent Rajasthan, Stone mart, Vastra, Jas, GITB, Forhex Fair Handle daily production planning and monitoring.
  • Handle in house fabrication and godown.
  • Supervision of Event team and their work.
  • Manage daily inbound call for Event.
  • Handling all kind of real time requirement in event.
  • MIS Reporting: - attendance / stock Report weekly and monthly.MIS Reporting: - Daily Branding and Installation Report, Monthly Activity Report.
  • Making PNL of all events.
07/2016 to 01/2016 Sr. Executive - API Lead Vodafone | , ,
  • Handled CSD office support of the Bikaner cluster.
  • Monitoring the prepaid and post paid activation of the Bikaner Cluster cities includes (ganganager, hunamangard.
  • Nagor, ratangarh, charu).
  • Monitoring all Cluster CAF (Customer Application Form-Orders) processing through Physical documents checking taking into VTM guidelines.
  • Thorough verification, processing, punching of CAF (Customer Application Form-Orders) to ensure smooth functioning & Installations at CAF Management.
  • Coordination with Sales, Customer care dept.
  • and Channel Partners for query resolution.
  • Physical AV (Address Verification) of all the Postpaid CAFs through AV agency and give the feedback to Respective Sales Department.
  • Controlling CAF pendency and timely dispatching the caf to warehouse after updation in system.
  • MIS Reporting: - Address Verification /CAF Pendency Report related weekly and monthly report.
11/2016 to 06/2016 Sr. Executive Shyam Tele Link Limited Rainbow | , ,
  • Supervision of activation department of Rajasthan.
  • Monitoring Activation department of Rajasthan in coordination with various touch points.
  • On line queries resolution of all the activation executives in the various Regions of entire Rajasthan.
  • Monitoring & maintenance of documentations of all customer application and documents as per TRAI norms.
  • Handling Activation Phase Of the various phone services (DECT, WIRELINE, CDMA) of entire Rajasthan Monitoring the Number plan System for the entire Rajasthan of all Technologies.
  • Monitoring day to day activation in the entire region and solve the discrepancy (schemes, payments and the bill cycles) Handling the Services related to all Prepaid and Postpaid Activation, Updation and Deactivations.
  • Reconciliation of Value added services, Payment details, Bill plans on daily and monthly basis.
  • Coordination with Sales and Customer care dept.
  • for query resolution.
  • Updation of all Regions with new policies, new plans and changes in existing plans & policies.
  • Handling the document verification of Postpaid and prepaid sales on daily bases.
  • Monitoring all Region SAF (subscriber application form) processing through scanned documents checking.
  • Conduct training programs for activation Executive as well as for new Employees.
  • Handling the documentation cell of all postpaid and prepaid sales for Jaipur Region.
  • Daily, Weekly and Monthly Reconciliation for WIRL-LINE, DECT & CDMA technologies with switch data.
  • Project: Performed Key roll in Switch Service Provisioning Development Team.
  • Leading testing team service provisioning system, providing command format for provisioning.
  • Monitoring of script files and logs files of service provisioning system & debugging of error in log and rectification of the same.
  • MIS: Preparations of Various MIS Reports (Daily Activation, Daily Installation Report, Monthly Activity Report) Various MIS reports like category wise analysis of subscribers and take necessary action as per policy.
  • Preparation Report of test, causal and official, social connection and monitor the time phase and the Bill cycle of the above mention connections Achievement: Rewarded for "BEST Employee-2004" of CSD.
Education
Expected in B.A. BA | Pass Course University of Rajasthan, , GPA:
Pass Course
Skills
agency, Branding, Conferences, Customer care, debugging, dispatching, documentation, MS Excel, office, MIS, policies, real time, Reporting, requirement, Sales, script, Supervision, Switch, Team Management, phone, training programs, wise
Additional Information
  • Personal Details: Father's Name : Sh. Prabhu Singh Claire Date & Place of Birth : 2nd Feb. 1979 (Jaipur) Marital Status : Married I hereby declare that the information given above is true and accurate to the best of my knowledge Jessica Claire)

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Resume Overview

School Attended

  • University of Rajasthan

Job Titles Held:

  • Senior production manager
  • Sr. Executive - API Lead
  • Sr. Executive

Degrees

  • B.A. BA

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