Customer-focused and results-driven product management professional with experience to innovate and deliver strategic solutions from ideation, pilot to adoption. Adept at managing concurrent Enterprise growth initiatives that align with corporate goals. Recognized for exceptional collaboration and stakeholder satisfaction through cross-functional engagement, constant communication, and relationship building.
· Led cross-functional stakeholder engagement to develop, prioritize and maintain software product roadmaps.
· Gathered Voc (Voice of Customer) business requirements, documented customer use cases and translated them into product requirements.
· Facilitated solution discussions with engineering and testing team, focusing on sprint development and tactical release planning.
· Streamlined revenue and billing operations by automating assay pricing data transfer across multiple systems thereby reducing manual operations by 95%.
· Drove implementation and optimization of Contract management system leading to a 75% increase in end-user adoption within 6-8 months.
· Co-ordinated cross-platform data migration requirements leading to a successful SAP implementation for Finance and International Sales.
· Developed and coordinated end-user trainings, and UAT demos on product enhancements and its usability.
· Analyzed product performance metrics and identified potential enhancements to boost key metrics through analytics reporting, user testing and customer feedback.
· Streamlined escalation management by communicating solution options and impact assessment to customers and business stakeholders.
Effectively mentored junior team members on best practices and improvement areas to ensure optimal productivity.
Cisco Benefit/Win Together – Product Management Appreciation Award, 2016.
Cisco Customer Commerce Peer to Peer Excellence Award, 2010.
Genomic Health Core Value - Winning, 2019.
Precision Oncology BU, Veeva-Engage Delivery – 2020.
Precision Oncology BU, SAP International Go-live – 2021
Certified SCRUM Master (CSM)
Scrum Product Owner Certified (SPOAC)
Apttus/Conga CLM Certification
PROACT BOST Bronze (Enterprise Architecture Framework)
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