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Senior Product Management/Business Analyst Resume Example

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SENIOR PRODUCT MANAGEMENT/BUSINESS ANALYST
Skills
  • Business tools: Microsoft Office Suite: Excel, Word, MS Access and Powerpoint, XML Mind Editor, Altova XML
  • Spy
  • Methodologies: Agile, Waterfall
  • Testing Tools: Proprietary tool:, Jenkins/MAVEN, WinSCP
  • Defect Management tools: MQC, JIRA
  • Databases: Oracle, SQL Server, Access, MS SQL Server
  • Languages visibility: Java, SQL, HTML, XML
  • Agile, MS SQL Server
  • BA, SQL
  • Client, SQL Server
  • Customer Service, Tables
  • User Interface
  • Documentation, Validation
  • Editor, Workflow
  • XML
  • Features
  • Functional
  • HTML
  • IVR
  • Java
  • Managing
  • Access
  • MS Access
  • Excel
  • Microsoft Office Suite
  • Powerpoint
  • Word
  • Oil
  • Oracle
  • Developer
  • Personnel
  • Process improvement
  • QA
  • Quality Assurance
  • Routing
  • SAT
  • Site Acceptance Testing
  • SDLC
  • Specification
Education and Training
2015
MBA - Information Security
Keller Graduate School of Mgmt.City, State
Bachelors of Science - Technical Management, Business Information Systems
DeVry UniversityCity, State
Associates of Science - Marketing
Hawaii Pacific UniversityCity, State
Summary

Seasoned Senior Business Analyst with over 12 years of experience in the Financial Services industry Experienced in Fedwire, SWIFT, SEPA, Sanctions (AML, OFAC, FRAUD), Foreign Exchange modules Adept in gathering and analyzing Business Requirements, creating and reviewing various documents including Business Requirements Document, Use Case Specifications, Functional Specifications Proficient in Technical and Business Writing, Business Process Flow, Business Process, Business Analysis and testing various methodologies Extensive knowledge of all phases of the software development life cycle (SDLC), Agile- scrum methodology and testing life cycle Strong communication skills when working with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users

Experience
Senior Product Management/Business AnalystCompany Name | City, State01/2011 - Current
  • Worked alongside Product Architects, Developers, Quality Assurance and other stakeholders to design various features involving all aspects of the Dovetail Payments Platform Prioritized work and delegated tasks and guided junior BAs and consultants assigned to the Project Updated and wrote Functional and Interface specification documents for review and approval from the Product Owners Wrote high level test definition documents and performed validation to ensure development was done as per the client's requirements Created and logged project defects as well performing analysis on system defects Lead SAT (Site Acceptance Testing) sessions with the client on-site, obtained 95% - 100% KPI passing rate Actively mitigated risks associated with deployments and ensured steps and procedures were adequately documented Used SDLC methodology for process improvement Worked alongside the development teams to provide iterative analysis of detailed specifications and provided the link between the business and the development teams Utilize SQL Developer to retrieve data from Database tables.
  • Use pre-existing queries to commit changes to data in Test Environment during BA Validation phase Created a JIRA dashboard for managing and assigning Work Order packages to Associate BA's and consultants Developed an onboarding process to enhance the onboarding experience of new hires which was utilized as a template for other departments.
Business Configuration AnalystCompany Name | City, State01/2008 - 01/2011
  • Analyzed and submitted business requirements documentation and worked with QA, Dev, Client Business Executives and PM resources during all phases of the System Development Life Cycle Primary lead for all of the Ohio client implementations Coordinated with various business units to drive issues to resolution Provided technical support for Production trouble tickets and resolved issues in accordance with established procedures and guidelines Manually tested One Time Pay, Enrollment, IVR, and Customer Service User Interface.
Production Control AdministratorCompany Name | City, State01/2006 - 01/2008
  • Solely responsible for all Over-the-Counter component reconciliation and proper routing of manufacturing and production batch records Enforced the Food and Drug Administration (FDA) current good manufacturing practices regulations Created and reconciled all daily, monthly, summary and management reports using Access and Excel Investigated and adjusted discrepancies of overall daily production reconciliation Directed workflow procedures, trained and supervised new personnel performing product reconciliation Executed report generation, and oversaw daily standard operating procedures.
Aircraft MechanicCompany Name | City, State01/2000 - 01/2006
  • Performed scheduled and unscheduled maintenance on P-3 Orion Aircrafts Maintained, inspected, troubleshooted, preserved, and de-preserved aircraft engines and their related systems Conducted special and conditional inspections and oil analysis Supervised and provided training to power plant work centers During military service was detached/deployed to Misawa, Japan, El Salvador and Guam.
Activities and Honors
Member of Toastmasters International - 2019-2020 Area 53 Director and 2018-2019 Club President
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Resume Overview

School Attended

  • Keller Graduate School of Mgmt.
  • DeVry University
  • Hawaii Pacific University

Job Titles Held:

  • Senior Product Management/Business Analyst
  • Business Configuration Analyst
  • Production Control Administrator
  • Aircraft Mechanic

Degrees

  • MBA - Information Security
    Bachelors of Science - Technical Management, Business Information Systems
    Associates of Science - Marketing

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