Gifted in working with stressed, confused and upset individuals in need of information and supportive guidance to navigate health systems. Effective at operating within State regulations and guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Detail-oriented Senior Processing Specialist versed in researching and resolving complex issues on behalf of Providers and patients. Dogged investigation into obstacles to provider enrollment/credentialing. Insatiable appetite for research. Bringing 20 + years of expertise in Medicaid.
(More work history available upon request.)
I have received accolades from providers and managers for the past six years. I have saved some of those messages and am happy to provide them upon request. Providers have described me as attentive, caring, skilled at listening, dedicated, empathetic, and excellent at my job. Managers have expressed complete confidence in my abilities, and given me high marks in performance reviews.
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