M.B.A qualified with an overall experience of 2.5 years in banking operations and IT industry sales. Strong ability to work within teams and multi-task project under strict deadlines.Highly performed and focused tasks with result- oriented.Highly motivated and customer-focused.
•Working with specific allocation of Counterparties, building a positive and pro-active relationship with clients to ensure they focus on DB Point of contact for all Derivative Documentation queries, ensuring all outstanding confirmations are signed and returned in line with the Bank's procedures.
•Negotiating and liaising with the Front office, TMG, legal and client services teams and escalating queries in a timely manner.
•Anticipate issues and take necessary action to ensure that potential risks do not materialize, and economic issues are resolved quickly and effectively .
•Planning, organizing, and delegating work among the team members.
•Handling Query Calls and Mails.
•Updating various Trackers related to the Process.
•Doing quality check.
•Helping team members and supporting them when it is required.
•Handling the clients across the globe.
•Maintaining a good relationship with the client and assisting them for all the queries.
•Clarifying client's doubts about the products.
•Gather domain knowledge about a new product which is going to be developed as per the client's instructions and discussing about it with the development team.
•Analyzing competitors market.
•Conducting Market Research.
•Managing product requirement and product delivery process.
•Supporting the sales team.
•Conducting meetings between the clients and the marketing team for further process.
•Preparing the report about the details of the clients and the products.
•Working on cash management operations handling collections and payments.
•Processing Electronic Fund Transfer as per the client's requirement.
•Sending the cheques for clearance. ( Both high value cheques and MICR cheques)
•Uploading the collection details for each cheque individually and as bulk for larger amounts of the respective clients in Cashin Application.
•Handling outstation cheques.
•Directly crediting the amount to the client's account as per their request.
•Updating the customers about their account information as and when required.
•Printing Demand Drafts and Pay orders and issuing them to the customers in time.
•Preparing the RTGS.
•Making Audit Report for the auditing team.
•Preparing MIS report at the end of the day.
•Organizational Study- Cherrys Printers, Cochin.
•Mini project- Excel Glass Factory, Alleppey , “A study on the Impact of second hand bottles on the glass factory”
•Final semester project “A Study Of Claim Forms “done at Glaxo SmithKline Beecham Consumer Health Care .
Companies Worked For:
Job Titles Held: