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Senior Process Associate Resume Example

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SENIOR PROCESS ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Inbound and Outbound Calling
  • Credit card processing
  • Complaint resolution
  • Good listening skills
  • Creative problem solving
  • Sales
  • Invoicing
  • Scheduling
  • Client Needs Assessment
  • Cash Handling
  • Customer Complaint Resolution
  • Cash Register Operation
  • Visual Displays
  • Meal Preparation
  • Sanitation practices
  • Patient Management
  • Meal planning and preparation
  • Teamwork
  • Supervision
Work History
12/2018 to 06/2020Senior Process AssociateCompany Name | City, State
  • Met all deadlines, including month-end reporting objectives.
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Automated preparation of accounting reports using Software.
  • Performed data entry operations to update database with customer responses.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Participated in special projects upon request from department manager.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Conducted training and change management processes to improve operations.
  • Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
10/2018 to 12/2018Appointment SetterCompany Name | City, State
  • Set appointments with salespeople and potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Established and maintained client rapport by utilizing quality customer service.
  • Drove to locations and walked door to door to make first contact with potential customers.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Executed outgoing calls from corporate sales lead pipeline.
05/2016 to 09/2018Dietary AideCompany Name | City, State
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Increased aide productivity by working closely with line cooks to redesign cleaning protocols, processes and workflows.
  • Closely followed sanitation and food handling guidelines while assisting Line cooks with daily meal preparation.
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in sterilized commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas in 8-person residence.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
10/2016 to 09/2018Customer Service AssociateCompany Name | City, State
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
06/2017Diploma | E.M.TCesar Chavez High School, City
  • Continuing education in E.M.T
08/2017Associates | Early Childhood EducationHouston Community College, City, State
  • Minored in Liberal Arts & Humanities
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Resume Overview

School Attended

  • Cesar Chavez High School
  • Houston Community College

Job Titles Held:

  • Senior Process Associate
  • Appointment Setter
  • Dietary Aide
  • Customer Service Associate

Degrees

  • 06/2017 Diploma | E.M.T
    08/2017 Associates | Early Childhood Education

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