senior process associate resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Focused Senior Process Associate offering 4 years of experience assisting with the preparation of annual reports. Successful leader adept in enhancing productivity by streamlining procedures and motivating employees to greatness. Passionate Senior Process Associate offering well-developed skills in data analysis and managing capable teams. Pursuing position in busy Genpact company where qualified individual with understanding of accounting processes and procedures is highly sought. Detail-oriented Senior Process Associate with a well-established knowledge of accounts receivable tasks. Offering 4 years of progressive experience and proven leadership skills to growing organization.
Skills
Data Entry
Reporting and Documentation
Staff Mentoring and Coaching
Experience in Leadership
Improvement Plan Knowledge
Program Evaluation
Computer Skills
Supervision & Leadership
Relationship Building
Basic Math
Friendly, Positive Attitude
Good Work Ethic
PPE Use
Customer Service
Microsoft Office
People Skills
Organizational Skills
Critical Thinking
Training & Development
Team Building
Reliable & Trustworthy
Active Listening
Experience
Senior Process Associate, 12/2018 - Current Infosys Ltd – Everett, WA,
Responded to advanced issues with professional and relationship-focused approach.
Supported special projects upon request from department manager.
Delivered customer support to high call load each shift.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Consulted with customers to resolve service and billing issues.
Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Resolved billing and service issues for [Product or Service] customers.
Coordinated with various company teams to offer and implement successful solutions to customer problems.
Exceeded company productivity standards on consistent basis.
Supervised and motivated customer service teams to maximize business performance.
Processed customer account changes with proprietary software.
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