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senior practice manager resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Interested in helping other practices and health systems through the patient-centered medical home (PCMH) process. I have more than 7 years of practice management experience and understand the operational challenges that go along with NCQA PCMH certification process. I am an enthusiastic team-leader with experience and success in managing changing processes.
Skills
  • Project management authority
  • Effective staff coach
  • Planning and development
  • PCMH process facilitator
  • Effective change manager
  • Passionate about evidence-based medicine
Education
St. Joseph's University Philadelphia, PA Expected in Current Master of Arts : Healthcare Administration - GPA :
West Chester University West Chester, PA Expected in 1994 Bachelor of Science : Elementary Education - GPA :
Work History
University Of Pennsylvania Health System - Senior Practice Manager
Kennett Square, PA, 09/2010 - Current
  • Provide operational leadership at Penn Medicine Valley Forge-a Practice of the Future facility that utilizes an integrated model of care
  • Maintains a customer/patient focus and achieves fiscal viability by meeting or exceeding budget
  • Maintaining growth in this new facility by keeping a patient-focused system of delivering the highest quality care
  • Recruit, hire, train and coach severa; new employees per year
  • Currently overseeing Family Medicine, Executive Health, Adolescent and Young Adult Medicine and Dermatology programs
  • Partner with Director of Operations and Lead Physician in developing strategic, operating and financial plans to support UPHS/CCA mission
  • Recently received Level 3 NCQA certification as a Patient Centered Medical Home
  •  Successfully brought practice up on EPIC EMR and practice management systems 
  • Proven record of effectively implementing new processes and managing changing environments
  •  Active participant in Penn Medicine Leadership Forum and Process Improvement in Action -PI cohorts 
University Of Pennsylvania Health System - Senior Practice Manager
Berwyn, PA, 08/2005 - 10/2010
  • Responsible for management/operations of this five physician and two mid-level provider practice, as well as a four physician hospitalist program 
  • Provided operational leadership to Main Street Family Medicine, assuring the practice maintained a customer/patient focus and achieved fiscal viability by meeting or exceeding budget
  • Maintained growth in this facility by keeping a patient-focused system of delivering the highest quality care
  • Attracted and developed a team of highly capable staff and successfully merged two practices into one
  • Partnered with Director of Operations and Lead Physician in developing strategic, operating and financial plans to support UPHS mission
  • Successfully implemented EPIC EMR and practice management software 
  • Successfully merged two smaller practices into this location
  • Won CEQI award for project on Point of Care Testing
Ascential - Office Coordinator
Los Angeles, CA, 2002 - 09/2005
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices of clerical staff and facilitating a proactive work environment in our Limerick, PA location.
  • Identified, designed and implemented process improvements
  • Participated in hiring process and trained all new clerical staff on job responsibilities and software
  • Coordinated all specialty care for our managed care patients Developed and coordinated Synagis program for premature patients
  • Ordered and maintained all office supplies for 2 locations
  • Performed administrative tasks supporting physicians and practice manager
  • Supervised end of month closing and reports
  • Developed many new programs to enhance "kid friendly" atmosphere

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Resume Overview

School Attended

  • St. Joseph's University
  • West Chester University

Job Titles Held:

  • Senior Practice Manager
  • Senior Practice Manager
  • Office Coordinator

Degrees

  • Master of Arts
  • Bachelor of Science

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