senior people experience technology assistant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Human Resource professional with 10 years of Administrative Experience consisting of expertise in Diversity, Equity and Inclusion, Process Improvement, Project Management, and Employee Relations.

  • Workforce training
  • Project development and lifecycle
  • Budgeting and forecasting
  • Client relations
  • Project management
  • Vendor sourcing
  • Microsoft Office Suite expert
  • Employment law knowledge
  • Personnel engagement
  • Staffing and recruiting professional
  • Policies implementation
  • Off-boarding
  • PeopleSoft HRMS
  • Performance management
Senior People, Experience & Technology Assistant , 12/2020 to Current
Nexstar Media GroupNashville, TN,
  • Planning and executing the site’s high-volume periods of Prime and Peak, ensuring positive employee experience by deep diving daily attendance and attrition metrics and budgeting for Leadership and Associate engagement, mental and physical well-being incentives by coordinating with third-party vendors, and closing the loop with communications on benefits, activities, and reports through various mediums including emails, texts, publications, and TV feeds
  • Spearheading Regional and site Level projects targeting process improvement, Employee engagement, improved effective communication, and leadership area ownership.
  • Produces and analyzes reports to assist with labor planning and management. Utilizes HRIS systems (MyTime, People Portal, and Panorama - Salesforce) for data entry, modification, and reporting to drive metrics
  • Maintains employee relations, documents complaints, and conducts thorough investigations by partnering with various stakeholders including Loss Prevention, Site Leadership, Security, Logistics, and Safety to ensure we are following proper procedure compliance.
  • Provides leadership development to Area and Operation managers by conducting roundtables with tenured and new associates to gather feedback for opportunities and attended monthly 1 on 1’s with client groups (IB Dock, Outbound Dock, and End of Line) to gather feedback and help them strengthen their leadership skill while also discussing opportunities for improvement within the HR and Operations departments
  • Assists area managers with weekly and yearly performance management systems to ensure complete and timely delivery of performance feedback to over 2000+ associates using the ADAPT feedback platform.
  • Updates Manager Onboarding presentation and created a quick reference guide to launch to new managers to create and promote an excellent new hire experience and to be set up for success
  • Coaches and influences incoming Sr. HRA’s and HRBP’s on daily standard work, policies, procedures, systems, and reports and insist on the highest standards
Accounts Receivable Analyst, 02/2019 to 11/2020
Nidec MotorsCoral Springs, FL,
  • Posted and applied daily cash receipts, analyzed, and reported all payment discrepancies
  • Insured that assigned accounts receivable balances are paid within the terms set by the company
  • Deep dived short-paid invoices are researched and either collected or adjusted.
  • Communicated with internal and external auditors to explain and support processes and reconciliations.
  • Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
  • Monitored monthly activities and managed vendor invoicing to prepare appropriate financial reports.
  • Reviewed accounts with credit balances to determine accuracy of refunds.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
Project Coordinator, 08/2017 to 02/2019
Echo Global LogisticsLong Beach, CA,
  • Planned and executed Commencement and First Week events along with networking receptions for major stakeholders including Students, Leadership, judges, and other law advocates
  • Updated and edited the weekly student newsletter, The Student Handbook, and Company website
  • Maintained Student organization’s finances, prepared check requisitions and supported the disbursement of scholarships
  • Updated and distributed weekly project schedules and milestones.
  • Oversaw adherence to project timelines and budget constraints.
  • Set project goals and schedule with owners and team members.
  • Managed work streams for both routine and special projects simultaneously.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Monitored and coordinated budget management, venue selection, transportation and entertainment for corporate events.
Human Resource Intern, 12/2014 to 12/2015
The Office Of Chief Medical ExaminerCity, STATE,
  • Shadowed HR generalists during the on-boarding and resignation process
  • Assisted the HR team with projects within the HR areas of operations, recruitment, benefits administration, scheduling, and employee relations/employee communications
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Assisted with new hire orientation preparation, scheduling and administration.
  • Reviewed identification, references and background checks in alignment with hiring protocol.
  • Demonstrated awareness, understanding and skills necessary to work in diverse environment.
  • Completed data entry and used ADP HRIS system.
Education and Training
Bachelor of Science: Human Resource Management, Expected in 05/2020 to CUNY York College - Queens, NY,

Peak Season Planning - September 2021
to December 2021

  • Point of contact for planning Amazon's high volume Peak Season for the site
  • Planned staffing, Employee engagement, Manager mental, and physical wellness plans while coordinating with finance

BNA8 Launch October 2021
to November 2021

  • Assisted with the launch of the BNA8 Sortation Center in Lebanon, TN
  • Execution of launch day activities
  • Onboarded 120+ new employees
  • Lead the temporary transfer of 90+ employees from nearby warehouses
  • Trained an OPS HR Admin on the daily functions of an HRA

MIA5 Diversity Equity and Inclusion Captain August 2021
to Present

  • Coordinate's meetings, materials, and stakeholders related to the development of the Diversity Blueprint; create's marketing materials for upcoming events
  • Gather's and effectively communicate on-site and company-wide resources available to assist in Amazon's diversity goals
  • Organizes events to advance the goals of the Diversity plan and increase diversity efforts under the guidance of the company's initiatives
  • Serve as point of contact for and effectively communicates with all Diversity Council members
  • Interprets, analyzes, and clearly communicates content created through small group discussions and activities
  • Plans and coordinates biweekly meetings of the Diversity Council
  • Coordinates meetings and activities for staff affinity groups; act as the primary point of contact for the groups as well as oversee all affinity group budgets

MIA5 Safety Team Captain October 2021
to Present

  • HR representative for the warehouse's Safety team
  • Conducts Audits of the department's Monthly employee review to ensure quality feedback
  • Partner with the Safety team to execute Safety-related engagement activities
  • Coordinated the MIA5 2021 Safety Carnival, effectively guiding the Safety team to the successful completion of event's including communications/ Marketing, Setup, Prizes, Props documentation while staying within budget

Site Legacy Improvement Project July 2021
to Present

  • Spearheaded a continuous improvement project involving Key stakeholders to update and renovate the worksite while keeping its original functions and legacy
  • Meets biweekly with Loss Prevention, Operations, Facilities, and Safety Team counterparts to conduct a site walk to effectively improve and enhance the warehouse flow, signage, and appearance

Employee Training sessions August 2021
to Present

Continuously updating new and existing employee training. Aimed to support leadership in understanding their roles

  • Process Assistant/ Ship Clerk round table and cross-training/ Shadowing
  • New Manager Training

I-9 Employee Verification Process improvement May 2021
to July 2021

  • Collected and analyzed data to discover the root cause of employee verification delays. Resulted in a 114% improvement

Standard Operating Procedure Creation January 2021
to Present

Creating step-by-step instructions of the standard of work practices, used for peer development.

  • Panorama (Salesforce) Reporting
  • Engage Reporting
  • Snappy Training
  • E-swag Reporting

TOM/ Logistics Appreciation Week Summer 2021
to Summer 2021

  • Planned and executed the engagement activities for the Logistics appreciation week, Including Activities, Prizes, Swag, and meals according to budget.

Snappy Rollout March 2021
to Present

  • Introducing my worksite to the Snappy software, a third party gift giving system utilized for employee appreciation

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Resume Overview

School Attended

  • CUNY York College

Job Titles Held:

  • Senior People, Experience & Technology Assistant
  • Accounts Receivable Analyst
  • Project Coordinator
  • Human Resource Intern


  • Bachelor of Science

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