LiveCareer-Resume

senior partner success manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable manager with a strong sense of ownership and initiative. Exhibits a strong work ethic and a desire to go above and beyond in order to exceed company expectations. Possessing a talent for establishing succesful working relationships. Efficient in managing goals and team development in fast-paced, deadline-driven environments.

Skills
  • Brand management
  • Sales Techniques
  • Marketing
  • MS Office proficiency
  • Multitasking
  • Conflict resolution
  • Training and hiring staff
  • Self-motivated
  • Team leadership
  • Organized
  • Strong verbal communicator
  • Customer service
  • Yardi, Onesite, Entrata, Bluemoon, Knock, LRO
  • Google Docs proficiency
Experience
08/2019 to Current Associate Director of Partner Success Amazon.Com, Inc. | Fairfield, OH,
  • Lead teams of up to 6 personnel, supervising daily performance as well as training and improvement plans.
  • Oversaw 250+ accounts and worked diligently to meet and exceed performance goals.
  • Analzyed quarterly unit performance and strategic lease renewals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
06/2017 to 08/2019 Leasing Manager Prologis | Breinigsville, PA,
  • Supervise leasing staff to ensure customer service standards are met.
  • Lead tours of the community, build rapport and follow up with potential residents.
  • Participate in and implement resident retention programs.
  • Conduct walk-throughs, inspect the community and grounds to ensure cleanliness.
  • Plan, market, and execute monthly community events to ensure resident retention.
  • Handle resident concerns and follow up with solutions.
  • Increased occupancy through dynamic marketing initiatives.
06/2015 to 06/2017 Leasing Specialist Twg Development | City, STATE,
  • Established and implemented leasing goals maintaining 95% occupancy rate.
  • Resolved resident concerns and ledger inquires.
  • Scheduled appointments for tours, demonstrated superior customer service and showed prospective residents community.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Checked common areas regularly to keep neat, clean and free of debris.
04/2013 to 06/2015 Shift Supervisor/Trainer Panera Bread | City, State,
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
Education
Expected in to to Some College | Business Communications Lake Sumter State College, Clermont, FL, GPA:
LinkedIn profile
  • https://www.linkedin.com/in/Jessica-Claire-14458113b/

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Resume Overview

School Attended

  • Lake Sumter State College

Job Titles Held:

  • Associate Director of Partner Success
  • Leasing Manager
  • Leasing Specialist
  • Shift Supervisor/Trainer

Degrees

  • Some College

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